Tend to agree here but its also possible the crack's beginnings were deeper down and didn't hit the surface till later. Any custom maker i've ever dealt with would repair/replace no questions asked. Its obvious the cue hasn't been abused. Instead of keeping a customer they told the guy to pound sand. Pretty shitty service for someone that sees themselves as an 'industry leader'. Yeah right.
Sick and tired of Predator “nightmare customer service” 😠
- Thread starter Santin23
- Start date
It's what happens when cues are built in 6 days, as opposed to 6 months, 12 months, etc. Wood is meant to be seasoned and processed slowly. Generally speaking, you don't just throw materials in a wood chipper, and expect long lasting products to come out of the other side, IMO. FWIW, I am not directing that comment specifically at Predator. Just pointing out some of the differences between a production cue, and a well made custom.
Best regards.
j2
This was my experience too. Had a tip pop off a new Revo, sent me a return shipping label and had the cue turned around and back on the way to me in less than 24 hours from when they received it. Came back perfect and tip has stayed put. I was very happy with Predator customer service, they treated me well.
Haven’t had any cue butt issue with them.
This problem does seem weird, that crack doesn’t look like anything I’d expect from temp fluctuations or anything, honestly it looks like it took quite a hit to crack like that.
I’ve actually been impressed with my Predator cues, they’ve all been dead straight and pretty much perfect, minus the tip popping off one of my 4 Revo playing shafts.
DeeDeeCues
Well-known member
If it took such a huge impact, where is the chipped finish and dent that would result?
It has been stated clearly and correctly that ebony is notoriously unstable. and can split very easily.
Mezz cues are LIGHT years better made than anything Pred. puts out. Probably best prod. cue out there, JOSS included, just my $.02. Don't know why people spend big $$ for mass produced crap.
I really enjoyed the Mezz Sneaky that I had. It felt as well made as any custom that I have owned. Selling it was a bonehead move.
dendweller
Well-known member
Yeah, I struggled to understand that as well. If not collectable and you don't want to play with it, I don't get it.
Did a lil search and found out that SAM makes all the Pred. tables. The 7' table is made virtually the same as a Valley: plywood box, screw-on legs and 3/4" slate. Just a WAG here but being tethered to Predator to get parts(from Spain mind you) may likely turn out to be nightmare for buyers.
Call Predator Monday morning & speak to someone other than Kim Newsome. She in my experience was horrible / impossible to deal with. Predator has all your information on file. Speak to someone directly in the warranty department about the cue, might just get your situation resolved.
She really is terrible rep. for their company.
Hi kim
I have an LE3 in cocobolo. Never used it as I have other cues. I bought it to stare at and fondle. Some of us are nutso.
Do you do that with your girlfriends too ??? {{avoid having sex with her so that their next friend will see her as more valuable ??}}
I do. It’s the mystery that matters
Some of the girls I remember as the best never rode me.
they make cues for the more novice players and reflect that in their prices. they also do honor real warranty work that they decide is warranted.
thats what any business does. most will not repair or replace things out of warranty or not covered in their mind.
its their decision to make and when you buy you are at their mercy.
i wouldnt replace a cue that split two years after it was bought. wood can split for many reasons other than it being bad.
thats what any business does. most will not repair or replace things out of warranty or not covered in their mind.
its their decision to make and when you buy you are at their mercy.
i wouldnt replace a cue that split two years after it was bought. wood can split for many reasons other than it being bad.
I know Kim Newsome personally and I can say without a shadow of a doubt she has a very high moral compass and is extremely fair when she deals with pool players.
She has NO clue how lo-defl. shafts actually work and if you quiz her on it she gets real pissy real quick. Her 'high moral compass' has ZERO to do with her lack of knowledge and her complete beligerence when faced with things she has no clue about.