Got a brand new replacement set of Cyclop balls. Thank you CSI.

Thomas McKane

Thomas McKane

Lifelong student of one p
Silver Member
Had an issue with a set of Cyclop balls and CSI replaced them with a new set, got them in the mail today. They also reimbursed me for shipping.

I'll try them out tomorrow by playing 1p with them for several hours. :smile:

Thank you Mark, and CSI, much appreciated!
 
Nice to read the positive too.

Won't get as much action as the original/ problem thread...but is just as important, IMO.

Good onya for putting it out there.
 
New set of Cyclop balls

Thomas,

Thanks for letting everyone know that we did exactly what we said we would do.

This is the set of balls that showed a 'scratch' in the 15 ball. It appears the ball is NOT cracked as many thought - but has a surface scratch. Not sure how it got there because the ball is very hard!

So - after many pages of rankings from many - we don't have a 'cracked' ball and we will determine as best we can how it got scratched. We still don't have a single 'bad' chute ball. So all I can assume is that the owner of the 'questionable' cue balls felt maybe the ball wasn't as bad as they originally thought.

If the ball is bad we will replace.

Mark griffin
 
New set hits 100%, no roll off at all. Very good action, thanks again.

Mark Griffin said:
Thomas,

Thanks for letting everyone know that we did exactly what we said we would do.

This is the set of balls that showed a 'scratch' in the 15 ball. It appears the ball is NOT cracked as many thought - but has a surface scratch. Not sure how it got there because the ball is very hard!

So - after many pages of rankings from many - we don't have a 'cracked' ball and we will determine as best we can how it got scratched. We still don't have a single 'bad' chute ball. So all I can assume is that the owner of the 'questionable' cue balls felt maybe the ball wasn't as bad as they originally thought.

If the ball is bad we will replace.

Mark griffin
Click to expand...
 
As stated before, good on you for bringing the positive here, not just the negative.
 
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