Diamond Customer Relations
- Thread starter JerrysCues
- Start date
Bamacues said:
I completely agree Joe/Dave.
Cobra, you may be the worlds best billiard technician but your customer service skills are sub par. Do you realize that without those people like Jerry, you would not have a job? Ive never seen a customer get attacked for spending 20 thousand dollars.
I don't know, I do know that Ed Hiller, the owner of Pro Tyme billiards near Chicago wants me to PLEASE...LOL take a table he sold to a customer down in Florida...so I checked with Brian at Diamond and he said he has a few things that might be heading that way...so, I don't know yet...LOL But, I'm pretty sure I'm at least going to Florida...do you want me to try and intercept your delivery and bring it with me?Darth said:
Glen
And if it wasn't for billiards technicians...you wouldn't get that pool table...so I think thats a draw isn't it?xianmacx said:
Glen
PS, and I didn't attack him for buying Diamond tables, I just didn't make EVERYONE else wait out of turn that also bought Diamond tables...just because he did!!!!!!!!!
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I'll tell you something else, they could have offered an additional $10,000 for delivery, and it still wouldn't have changed anything, as even the customer that buys just one Diamond table is important enough to me that if they're table is scheduled to be delivered next...then they're next, and $10,000 more to deliver someone else's tables that are out of turn won't change a thing with me. How's that for customer service!!!!!!!
Glen
Glen
PROFESSIONALS
do their thing:
when they don't feel well
have personel problems
when under siege through no fault of their own
are dealing with customers who have no clue about what's going on
are confronted with "the perfect storm"
don't let their clients/customers know how difficult their jobs are
just don't feel like dealing with it
Just planting seeds.....
do their thing:
when they don't feel well
have personel problems
when under siege through no fault of their own
are dealing with customers who have no clue about what's going on
are confronted with "the perfect storm"
don't let their clients/customers know how difficult their jobs are
just don't feel like dealing with it
Just planting seeds.....
I couldn't agree more...that's why it's so important to stick to the delivery route...because that's the professional way of getting the tables delivered. No matter what, I always get the job done.ribdoner said:
But I still like my saying better.
"The hardest jobs in the world, are made easy by those that don't have to do them!"
Glen
Hmmmm...well then, I guess you and all the other customers need to start picking up your own pool tables at the Diamond docks...I wonder how long that would last...lmfao...you just don't get it do you, if it wasn't for billiards technicians...Diamond wouldn't get the product to the paying customer...so they wouldn't make any money...and the paying customer wouldn't get their product with out a person to deliver and install it...so...who would lose out??????? if it wasn't for "Billiards Technicians"xianmacx said:
This is another example of lack of respect for my trade and everyone that works in it. When YOU are the one paying the money to have your table worked on, set up, or delivered....YOU are the first one to find out that there is a difference between billiards technicians....the first second the job DON'T turn out as you had expected it to...then you blame it ALL on the technician...but YOU are the one that HIRED that technician in the first place...aren't you? Are you not understanding that manufactures, customers, and service personal...all go hand in hand????? Break one link in the chain...and the whole thing falls apart!!!!!! Send out someone that don't know what they're doing...and the factory has a major problem with the customer...and who is that pressure placed on?????
Glen
Get a real job...LOL
Raxx
Awesome good to know that Stan and Laurie got their tables I am sure they are well worth the wait. I just wish I was there to see them and get a chance to meet Glenn and pick his brain. Please tell Stan and Laurie Hello from Zach and Christi.
plshrk22 said:
Awesome good to know that Stan and Laurie got their tables I am sure they are well worth the wait. I just wish I was there to see them and get a chance to meet Glenn and pick his brain. Please tell Stan and Laurie Hello from Zach and Christi.
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Nope, Diamond would stay in business alright, but there'd be a lot of customers that wouldn't own Diamond tables today if it wasn't for me delivering them!!!! By the way, do you have a Diamond table? Do you even HAVE a table?...LOL Do you need me to deliver a Diamond table to you too?...LOLxianmacx said:
Glen
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Glen I think you are misunderstanding some of the opinions expressed in this thread.
Firstly, when customers state that they are unhappy when expected delivery dates are not met, they are NOT attacking your profession. You seem to be under the impression that they are. They are clearly not doing this. They are merely expressing the rational thought that a company should provide enough delivery resources to get the product to their door at the provided delivery time. It is neither an insult to you, table mechanics in general, nor your tireless work ethic.
Secondly, when people state their displeasure with your abrasive tone...they have a point. You can sometimes sounds pretty angry. I get the impression that you feel you are blessing the nation with your novel table delivery and setup tactics. I'm sure you are...and that is great for all of those Diamond table owners out there. However, there is no need to lambaste Diamond's customers...YOUR customers...in the process. If you feel slighted due to your horrible schedule, working, and living conditions, YOU should change them. Demand better for yourself, as you are clearly a valued professional providing a valued service. There really is no need to be abrasive to people who are trying to do business with you. (This includes half a dozen exclamation points!!!!!!)
I wish you many comfortable nights in a familiar bed.
Firstly, when customers state that they are unhappy when expected delivery dates are not met, they are NOT attacking your profession. You seem to be under the impression that they are. They are clearly not doing this. They are merely expressing the rational thought that a company should provide enough delivery resources to get the product to their door at the provided delivery time. It is neither an insult to you, table mechanics in general, nor your tireless work ethic.
Secondly, when people state their displeasure with your abrasive tone...they have a point. You can sometimes sounds pretty angry. I get the impression that you feel you are blessing the nation with your novel table delivery and setup tactics. I'm sure you are...and that is great for all of those Diamond table owners out there. However, there is no need to lambaste Diamond's customers...YOUR customers...in the process. If you feel slighted due to your horrible schedule, working, and living conditions, YOU should change them. Demand better for yourself, as you are clearly a valued professional providing a valued service. There really is no need to be abrasive to people who are trying to do business with you. (This includes half a dozen exclamation points!!!!!!)
I wish you many comfortable nights in a familiar bed.
Customer relations
You know, we're talking about a group of senior citizens here. Understandably, they are very anxous to get there new tables and start playing on them. They could have choosen another brand, but they choose Diamond, which is in itself a compliment. I doubt they meant to offend or insult anyone. Bottom line, without 'customers' a lot of us would be doing something else. Just MHO.
You know, we're talking about a group of senior citizens here. Understandably, they are very anxous to get there new tables and start playing on them. They could have choosen another brand, but they choose Diamond, which is in itself a compliment. I doubt they meant to offend or insult anyone. Bottom line, without 'customers' a lot of us would be doing something else. Just MHO.
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How true, as we all go hand in hand in this business.steveinflorida said:
Glen
xianmacx said:
"a billiard table technician is replaceable" was your comment,
My comment was reguarding the fact that if you paid to get your table recovered, and the guy showed up on time to do the job, but did such a lousy job of recovering your pool table, you'd still complain! It wouldn't matter then that he was on time...now would it? Because your table would still be screwed up...but it was screwed up on time!!!!!...LOL So then I guess you'd know then that all billiards technicians are not the same, and therefore and can not be replaced at the drop of a dime!
Glen
And once again, you along with everyone else that has something negetive to say, fail to understand the point of my comments...I"m NOT late with the delivery, they are out of turn! But that is being resolved, so if you're not the one doing the job, and you fail to fully understand the story line, what are you doing to help things along?
Glen,
It's good to see you're toning it down. Bottom line, man, you have a tough job, but you're coming off like getting your pool table is the most important thing on the planet (I know some people think it is - they're wrong).
Let's face it, heavy machinery, pianos, bridges, houses, etc. get moved all the time and have for lots of years. There is an art to moving any of these things. Some weigh TONS and get moved all over the world. In the big picture, pool tables pale by comparison, even a Diamond Mega Table. If they are as tough to deliver as you've made it out to be, then somebody at Diamond needs to understand there's a problem. Send them in crates if you have to. If a competent table man in the customer's area can't take care of the assembly, then the design should be changed.
There are also a lot of worse jobs than yours. Ever worked on the kill floor at a meat processing plant? How would you like it if your garbage man told you that you should have your garbage ready for him at his convenience if you wanted it dumped? Ever have a mortician tell you that you need to embalm your own relative because nobody appreciates him and the tough job he has to do?
I have been in sales most of my life. It's had some good times and it's had some tough times. Pretty much like any job, I guess. My customers are what make my business, though, and I never forget that. Without them, you don't have any tables to move. I don't believe the old adage about the customer always being right, and sometimes they are just wrong. The saying I prefer is:
The customer might not always be right, but they are always the customer...
Best of luck in the future!
Steve Feld
It's good to see you're toning it down. Bottom line, man, you have a tough job, but you're coming off like getting your pool table is the most important thing on the planet (I know some people think it is - they're wrong).
Let's face it, heavy machinery, pianos, bridges, houses, etc. get moved all the time and have for lots of years. There is an art to moving any of these things. Some weigh TONS and get moved all over the world. In the big picture, pool tables pale by comparison, even a Diamond Mega Table. If they are as tough to deliver as you've made it out to be, then somebody at Diamond needs to understand there's a problem. Send them in crates if you have to. If a competent table man in the customer's area can't take care of the assembly, then the design should be changed.
There are also a lot of worse jobs than yours. Ever worked on the kill floor at a meat processing plant? How would you like it if your garbage man told you that you should have your garbage ready for him at his convenience if you wanted it dumped? Ever have a mortician tell you that you need to embalm your own relative because nobody appreciates him and the tough job he has to do?
I have been in sales most of my life. It's had some good times and it's had some tough times. Pretty much like any job, I guess. My customers are what make my business, though, and I never forget that. Without them, you don't have any tables to move. I don't believe the old adage about the customer always being right, and sometimes they are just wrong. The saying I prefer is:
The customer might not always be right, but they are always the customer...
Best of luck in the future!
Steve Feld