I had the same issue, the worst part is that Str8-Shots (they of the "NO MONEY GAME FOR SHMITD!!!" fame on here) just ignored my calls and emails instead of saying "sorry we can't help you now".
They probably cost me a few hundred extra dollars for tickets since I had to finally book the trip myself last week for the tournament next week.
I also was told that the prize codes they gave to the academic prize kids for a 3.5 gpa did not work for the most part, many were invalid when the kids tried to use them.
It's one thing to agree to spend money on kids and then not be able to go though with it for business reasons, it's another to not give out any information to the parents and just leaving them hanging.
I spoke to them twice, the last time barely a month ago and was told they were working on arranging hotel rooms and would pay for our plane tickets to KY. So I waited and waited, and called and emailed and emailed again and called again, and again, no contact.
I suggest people stay away from them, the don't follow though on what they offer and have horrible communication aside from promoting the tournaments they put out.