I'll leave some honest feedback since I recently bought one of their cases as well. I ordered mine back on March 3rd, was called the next day and the order was gone over with me to make sure everything I put in the website was what I wanted. 10 days later I received the case. I ordered a 4x8 ultimate rugged, black with army green stitching, piping and interior. Everything was correct except the interior was hunter green, not army green, which to me looked awful, so I emailed them and they responded very quickly to let me know that the mixup is that they don't actually have army green interior and it is a mistake that it's listed on the website. However, they just offered to make me a new interior in the color of my choice, which I thought was awesome. I chose black and a new interior arrived less than a week later.
Their product, obviously, is top notch. IMO there is no better made case on the market. The quality and craftsmanship is just simply unbeatable.
My only complaint about the whole process:
I'm still waiting on a new lid interior. That's still hunter green. No big deal, I'm sure I'll get it eventually.
Literally, that's the only complaint I have. I never received any "in-progress" pictures or communications, but I didn't expect any. And really, I received the case so fast that any communication wasn't really needed at all. I could see on custom cases, but other than that, I don't see any reason. In my case it would have made it possible for me to catch the interior color mismatch before I received it, but they bent over backwards to make that right as soon as I emailed them.
Great product, great service. I won't ever buy any other brand of case.