OB warranty work
Old
  (#1)
lvlss42190
AzB Silver Member
lvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond repute
 
Status: Offline
Posts: 157
vCash: 500
iTrader: 2 / 100%
Join Date: Feb 2013
Location: Ohio
   
OB warranty work - 07-21-2017, 09:15 AM

I've had the OB 130 for about 5 years now. Never had a problem until recently I noticed my shaft the original ob2 had a Crack running from the ferrule to about 4 inches back. I filled out the proper paperwork and sent it back to them in Plano texas. Within a week I had a return invoice stating that the shaft was indeed defective and that I was going to receive an OB2+ in return.
Fast forward 3 days and it is here. Have to change the tip back to what I like but that's a small price to pay considering I have a lathe and it could have cost me much more.

A+ for their customer service cannot speak highly enough for how they streamlined the process
  
Reply With Quote

Old
  (#2)
ddg45
AzB Bronze Member
ddg45 is on a distinguished road
 
Status: Offline
Posts: 28
vCash: 500
iTrader: 0 / 0%
Join Date: May 2017
Location: North Charleston, SC
   
08-13-2017, 10:38 AM

Quote:
Originally Posted by lvlss42190 View Post
I've had the OB 130 for about 5 years now. Never had a problem until recently I noticed my shaft the original ob2 had a Crack running from the ferrule to about 4 inches back. I filled out the proper paperwork and sent it back to them in Plano texas. Within a week I had a return invoice stating that the shaft was indeed defective and that I was going to receive an OB2+ in return.
Fast forward 3 days and it is here. Have to change the tip back to what I like but that's a small price to pay considering I have a lathe and it could have cost me much more.

A+ for their customer service cannot speak highly enough for how they streamlined the process
Good to hear about a company that stands behind their product and provides that kind of customer service. I have a recent question on this forum about this very topic, and about Joss having a less user friendly warranty than most other quality made-in-USA cues. I got some harsh comments from Joss users; some said the warranty doesn't matter, and I actually had to block one guy that got hostile and delete his comments, but this is exactly the kind of issue I was asking about. I'm glad OB took care of you.
  
Reply With Quote
Old
  (#3)
lvlss42190
AzB Silver Member
lvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond reputelvlss42190 has a reputation beyond repute
 
Status: Offline
Posts: 157
vCash: 500
iTrader: 2 / 100%
Join Date: Feb 2013
Location: Ohio
   
08-19-2017, 10:43 AM

Quote:
Originally Posted by ddg45 View Post
Good to hear about a company that stands behind their product and provides that kind of customer service. I have a recent question on this forum about this very topic, and about Joss having a less user friendly warranty than most other quality made-in-USA cues. I got some harsh comments from Joss users; some said the warranty doesn't matter, and I actually had to block one guy that got hostile and delete his comments, but this is exactly the kind of issue I was asking about. I'm glad OB took care of you.
Yes I'm very happy with them. The only downside to the whole ordeal was that since I did not send the butt as well the new shaft wasn't made square to my existing joint. Which is a simple fix for me as I have a lathe to face the joint. They did offer to fix it but I figure for the 2 mins it takes me I wasn't going to send it back on a 5 day turn around for me not thinking ahead and sending the whole cue I stead of just the shaft

Once I faced the joint it was straight as an arrow together again.

Still Rate them A+. If you follow their directions on the website and prove the papers needed everything is arrows streamlined as can be.
  
Reply With Quote
Old
  (#4)
cuesblues
cue accumulator

cuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond reputecuesblues has a reputation beyond repute
 
cuesblues's Avatar
 
Status: Offline
Posts: 9,630
vCash: 2900
iTrader: 141 / 100%
Blog Entries: 1
Join Date: Oct 2006
Location: Colorado
   
08-19-2017, 11:04 AM

Good to hear


player......Josswest, KMurrell, Dave Kikel, South West
breaker....Bruce Ryan
jumper.....Custom no named 8-point
shooter....Sig Sauer P226 357
cutter.......Spyderco-Massad Ayoob
  
Reply With Quote
Old
  (#5)
Chopdoc
AzB Silver Member
Chopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond repute
 
Chopdoc's Avatar
 
Status: Online
Posts: 14,136
vCash: 500
iTrader: 17 / 100%
Join Date: Sep 2011
Location: Palm Coast, Fl
   
08-20-2017, 10:22 AM

Quote:
Originally Posted by lvlss42190 View Post
Yes I'm very happy with them. The only downside to the whole ordeal was that since I did not send the butt as well the new shaft wasn't made square to my existing joint. Which is a simple fix for me as I have a lathe to face the joint. They did offer to fix it but I figure for the 2 mins it takes me I wasn't going to send it back on a 5 day turn around for me not thinking ahead and sending the whole cue I stead of just the shaft

Once I faced the joint it was straight as an arrow together again.

Still Rate them A+. If you follow their directions on the website and prove the papers needed everything is arrows streamlined as can be.
A+? Good to hear.

Luckily you have a lathe and a skill to fix it.

So the OB joint pin and/or insert is off center?

.


Bury me with my JOSS....


"Chop Lock"
Member of the world famous Lock Society

Cases I made: http://forums.azbilliards.com/showthread.php?t=258632
  
Reply With Quote
Old
  (#6)
Mcues
AzB Gold Member
Mcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond reputeMcues has a reputation beyond repute
 
Mcues's Avatar
 
Status: Offline
Posts: 1,100
vCash: 1700
iTrader: 32 / 100%
Join Date: Sep 2005
Location: New York
   
08-20-2017, 12:06 PM

Sounds like a facing problem and nothing to do with insert straightness.

Mario


The trouble with communication is the illusion that it has taken place.
Mcues3@aol.com
  
Reply With Quote
Old
  (#7)
Chopdoc
AzB Silver Member
Chopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond reputeChopdoc has a reputation beyond repute
 
Chopdoc's Avatar
 
Status: Online
Posts: 14,136
vCash: 500
iTrader: 17 / 100%
Join Date: Sep 2011
Location: Palm Coast, Fl
   
08-20-2017, 01:56 PM

Quote:
Originally Posted by Mcues View Post
Sounds like a facing problem and nothing to do with insert straightness.

Mario
Indeed, you are right. I misread that.


.


Bury me with my JOSS....


"Chop Lock"
Member of the world famous Lock Society

Cases I made: http://forums.azbilliards.com/showthread.php?t=258632
  
Reply With Quote
Old
  (#8)
2twoball
AzB Silver Member
2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute2twoball has a reputation beyond repute
 
Status: Offline
Posts: 921
vCash: 500
iTrader: 9 / 100%
Join Date: Oct 2011
Location: B'ham,Al
   
08-20-2017, 07:43 PM

Quote:
Originally Posted by lvlss42190 View Post
I've had the OB 130 for about 5 years now. Never had a problem until recently I noticed my shaft the original ob2 had a Crack running from the ferrule to about 4 inches back. I filled out the proper paperwork and sent it back to them in Plano texas. Within a week I had a return invoice stating that the shaft was indeed defective and that I was going to receive an OB2+ in return.
Fast forward 3 days and it is here. Have to change the tip back to what I like but that's a small price to pay considering I have a lathe and it could have cost me much more.

A+ for their customer service cannot speak highly enough for how they streamlined the process
Great to hear, so that makes McDermott, Pechauer, and OB,,, that I know of. Might be more, hell if I know!
  
Reply With Quote
Reply

Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.