Hey Rackattach. I'm on your side. The JB guy's a little aggressive here. I tried to contact JB cases with a question and neither my call nor my email were ever answered. I got a Stout 3x4 case and it's great. Are JB cases better? Perhaps, but taking a good idea and making it readily available, less expensive, and providing better customer service is called free enterprise.
Yes, it's free enterprise, and design theft. And with no warranty it's tantamount to fraud if it's not as good or better and possibly harmful to your cues.
Sorry if I didn't answer your call. I don't have lots of customer service reps. What I do have is lots and lots and lots more customers. That's why those who want the best with a lifetime warranty call unitl they get what they want from us.
I don't really care if you want to buy knockoffs because someone answered the phone. Knockoffs are part of life and it's every person's right to buy the cheapest possible crap that they can find. But in no way do I accept that we give suppar customer service. We deliver the very best cue case made for the price, a better value than any other and it's EASY to prove that. And that IS the highest form of SERVICE that I can give to a customer. Very few of you have the slightest clue how much actual effort goes into every detail of our cases. For some of you it's about superficial cosmetics and someone kissing your asses.
I don't kiss anyone's ass. I build GREAT cases. And I improve those cases each and every day in some way. A copy is a snapshot of wherever my cases were when the copy shop received one to duplicate. To this day I have NEVER seen one that is better than even the one they copied. So by the time you get your knockoff ours are dozens of improvements ahead.
So call me arrogant, call me an asshole, call me whatever you want. If you have not figured it out yet I don't care what you think of me personally because my FOCUS is on building great cases for my customers, the ones who actually placed orders with us. Not potential future customers. People who give up aren't my customers. People who don't get the full benefit of every asshole OCD thing about me when it comes to how I build my cases.
And again, THAT is a level of SERVICE only my customers enjoy.