After seeing Max Eberle's recomendation on You Tube - that Bob's back!
In November, I placed an order for a Meucci cue. Paid in full to Meucci themselves. Barbara, the manager, said they would have to make it in house and said to call her back in a week and she would have an estimated time of completion.
Week after week, I called her back and she still did not have a completion date. About a month later she asked me to send her an email with my request. Finally, in late December she sent me an email and said my cue was on the way to me.
I received the cue around January 8th and they sent me the wrong cue. It was their entry level model. With such a failure in customer service on their end, I quickly reshipped the cue back to them unplayed/unused.
I had asked Barbara for a full refund. They got my returned cue mid-January and Barbara said she would have their accountant, Nicole, refund my money to my credit card.
So she transferred me to Nicole. Nicole said their company did not have any funds to refund me as their company was broke and she would try to refund me at the end of that week.
Well to this day they have failed to refund my money and I had to place a dispute with my credit card company and they will follow up with them.
Any one else have issues? Bob is definitely not back!
In November, I placed an order for a Meucci cue. Paid in full to Meucci themselves. Barbara, the manager, said they would have to make it in house and said to call her back in a week and she would have an estimated time of completion.
Week after week, I called her back and she still did not have a completion date. About a month later she asked me to send her an email with my request. Finally, in late December she sent me an email and said my cue was on the way to me.
I received the cue around January 8th and they sent me the wrong cue. It was their entry level model. With such a failure in customer service on their end, I quickly reshipped the cue back to them unplayed/unused.
I had asked Barbara for a full refund. They got my returned cue mid-January and Barbara said she would have their accountant, Nicole, refund my money to my credit card.
So she transferred me to Nicole. Nicole said their company did not have any funds to refund me as their company was broke and she would try to refund me at the end of that week.
Well to this day they have failed to refund my money and I had to place a dispute with my credit card company and they will follow up with them.
Any one else have issues? Bob is definitely not back!
