OB Customer Service

Ob -1

Bought my ob 1 in Vegas from my old pal Don Owens, he's the O in OB. Don moved from Gods country south to Texus, is that how you spell it? Anyway my tip falls off one night and I let my tip guy install a new tip, but the spacer pad thinghy had fallen off with the tip and he was unaware of a spacer and didn't use one. About 3 shots into my new tip the ferrule starts crumbling like a chocolate chip cookie. Of course we still were unaware of the spacer thing. E-mailed Royce and discovered our little problem and no sweat send the shaft and it will be fixed. Sure enough, done deal, no charge and got shaft back quick. That's service. But that's how business should be done if you plan on staying in business.

OB1 - no service

I have bought mine from their dealer in Madrid for 195 Euros.

The ferrule is overlapping the shaft on about 1/4 of the circumference.
It isn't a big difference but you can feel it and I find that unacceptable for that money an for OB Cues name and fame. (I am from Romania and it costed me half of my monthly salary). But this isn't the point.
The point is that I sent an email simply asking how to correct the problem myself and nobody from OB Cues has bothered to send me any kind of answer solving the issue or suggesting something.

So I received an OB1 shaft with an uneven ferrule looking like one of the cheap chinesee cues and no service at all.

McFarland

Sorry that we missed your email! I'm not sure what happened, but I don't seem to find anything that matches this.

Please re-contact us at sales@obcues.com.

We should be able to work something out for you.

Wow, I had no idea that OB was located here in the Country of Texas. I've been hearing great things, hope to buy an OB shaft sometime when budget allows.

A frienid of mine received a new OB that looked like the OP's shaft. OB offered a full refund, kudos for that. But this isn't an isolated incident. What's going on over there?

Well, a friend of mine just got an OB2 for his birthday a couple of days ago and he's happier than a kid with his first bicycle. No problems whatsoever, he's completely satisfied. Even the transition from his 13mm soft to an 11mm medium isn't really throwing him.

I have about six friends that own OB2's and one has an OB break. They all love them. Wonder if it has something to do with the OB1 and Classic? Bad batch of wood? Either way, with a lifetime warranty and outstanding customer service (other than McFarland's situation), I would still love to have one. Maybe I should start hinting to my family members, my birthday's coming up soon......