Hello
We sincerely apologize that you had an issue with one of our products.
The lifetime warranty on Predator products apply to customers that have registered the product or can provide the original sales receipt.
If the product has a manufacturer defect we will repair the issue and if it cannot be repaired, the item purchased will be replaced.
Predator warrants solely to the original purchaser of the product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. This Limited Lifetime Warranty is non-transferable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity. (D) Predator warranty does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper.
In addition, Predator Shafts turned down below the following specs will result in immediate void of warranty.
314-2 - 12.25mm
Z-2 - 11.40mm
314-2 FAT - 12.70mm
BK2 - 12.4mm (with black tip pad intact)
We thoroughly check repairs that we receive for warranty validity.
If you feel you have a warranty issue, please send the product to us for review. Please print and fill out our customer service form located at
http://www.predatorcues.com/wp-content/uploads/2014/05/Predator-Return-Form-5-14-revB.pdf and send the form and a copy of your original purchase receipt along with your package to the following address