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Rackattach
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09-20-2017, 07:52 AM

Quote:
Originally Posted by JB Cases View Post
Yes, it's free enterprise, and design theft. And with no warranty it's tantamount to fraud if it's not as good or better and possibly harmful to your cues.

Sorry if I didn't answer your call. I don't have lots of customer service reps. What I do have is lots and lots and lots more customers. That's why those who want the best with a lifetime warranty call unitl they get what they want from us.

I don't really care if you want to buy knockoffs because someone answered the phone. Knockoffs are part of life and it's every person's right to buy the cheapest possible crap that they can find. But in no way do I accept that we give suppar customer service. We deliver the very best cue case made for the price, a better value than any other and it's EASY to prove that. And that IS the highest form of SERVICE that I can give to a customer. Very few of you have the slightest clue how much actual effort goes into every detail of our cases. For some of you it's about superficial cosmetics and someone kissing your asses.

I don't kiss anyone's ass. I build GREAT cases. And I improve those cases each and every day in some way. A copy is a snapshot of wherever my cases were when the copy shop received one to duplicate. To this day I have NEVER seen one that is better than even the one they copied. So by the time you get your knockoff ours are dozens of improvements ahead.

So call me arrogant, call me an asshole, call me whatever you want. If you have not figured it out yet I don't care what you think of me personally because my FOCUS is on building great cases for my customers, the ones who actually placed orders with us. Not potential future customers. People who give up aren't my customers. People who don't get the full benefit of every asshole OCD thing about me when it comes to how I build my cases.

And again, THAT is a level of SERVICE only my customers enjoy.

Hey John
You'll be happy to hear I just got my first JB 4x8 case and you're absolutely right it's very high quality. Will I buy more... probably
My only issue was I felt like I was jumped on for reviewing a case (that I didn't know was a knock off of yours) I was just simply writing a review. I've never met you so I can't call you an ass yet! But you make a fine case my friend.

Thanks.
  
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09-22-2017, 10:44 AM

Quote:
Originally Posted by Rackattach View Post
Hey John
You'll be happy to hear I just got my first JB 4x8 case and you're absolutely right it's very high quality. Will I buy more... probably
My only issue was I felt like I was jumped on for reviewing a case (that I didn't know was a knock off of yours) I was just simply writing a review. I've never met you so I can't call you an ass yet! But you make a fine case my friend.

Thanks.
I am glad you like it. Still, I wish you would reread my initial response and I think you would see that I wasn't jumping on you. I was merely addressing the fact that the Stout cases are knockoffs and anything good about them is because it was copied from my work. I don't fault people for buying knockoffs. Most people who do don't even know that they are buying a knockoff and those who do are making a conscious choice to do so. It's their money and they can spend it as they choose on whatever is being offered.

My thing is that in the social space I feel that I have to let people know about knockoffs as much as possible and try to make a solid presentation as to why the original is the better value. I feel that if companies want to knock off my designs then they shouldn't have any problem with me ripping their knockoffs apart to compare them to my original designs. And consumers should appreciate any manufacturer who is willing to be honest and open about how their original designs compare from the inside out. In the absence of an unbiased Consumer Reports type of resource consumers can only rely on manufacturers and testimonials to inform their buying decisions.

My shop is an open door and I am always willing to prove everything I say in public about our cases in person and live on video. I will take on every challenge and every question because the never-ending goal for me is to constantly improve our cases as much as we are able to. That's why I can't allow knockoffs to ride on our "look" without commenting on the shoddy construction and lack of protection that they give.


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09-22-2017, 02:21 PM

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Originally Posted by JB Cases View Post
Sorry, we were busy at the BCA and APA shows during that time. I should have made that clear on the front page of the website.
Someone could have responded eventually. I would have appreciated a note asking if I'm
still interested. I have 4JB's. I will always look toward buying a JB case before any other and will highly recommend JB to a new buyer.
A simply request..bring the online customer service up a notch...Case closed.. no pun.


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Last edited by GoldCrown; 09-22-2017 at 02:50 PM.
  
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09-22-2017, 11:20 PM

Quote:
Originally Posted by GoldCrown View Post
Someone could have responded eventually. I would have appreciated a note asking if I'm
still interested. I have 4JB's. I will always look toward buying a JB case before any other and will highly recommend JB to a new buyer.
A simply request..bring the online customer service up a notch...Case closed.. no pun.
We are trying, not as easy as it might seem.

Sent from my SAMSUNG-SM-N920A using Tapatalk


Design Your Own Case. <---click here
The world's first and only online cue case designer brought to you by JB Cases. Try it.


jb@jbcases.com Skype: jbideas

Center To Edge Aiming Works. See it for yourself here.

Stan Shuffet's You Tube Channel. - CTE Demonstrations


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09-22-2017, 11:38 PM

John I've visited your WS a few times, one of these days will be making a purchase for my son. Glad I joined this site as I could have been another uneducated customer potentially making a purchase of a knock off without knowing.
  
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