Quote:
Originally Posted by chefjeff
Nothing was to be given free.
It was about serving a paying customer who proved he had paid but was turned away (!!!) because he didn't follow an exact rule that was meant to keep out the bums, etc. But he had proved he wasn't such a bum, so why NOT let him in and keep him happy.
This thread is but one example of the damage done to the business model. If the owners want that damage, they can stick to their rules and have more of it.
I've been in business for over 36 years now and I know about customer relations and how to ruin those by anal thinking. I made such mistakes and learned from those.
Jeff Livingston
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So what that he proved he paid. He DIDN'T prove that he didn't give his badge away to someone so they could get in free. And since we are dealing with pool players . . .
It is a constant source of amusement, in these rants, to tug on the thread and see that at the heart of it is the ranter screwing up in some way and then rather than just accepting responsibility for their screw-up gets all butt-hurt and blames other people.
In the case of the OP, while he managed to stop just short of 'don't they know who I am?' the sense of entitlement is palpable with all the prelude of how much money he spends there. How much, exactly, do you have to spend to be able to ignore the rules everyone else follows?