Odd OB1 ferrule breakage

ScottW

ScottW

Fo' shizzle!
Silver Member
I'd include a photo, but the two I took (camera and iPhone) are too dang fuzzy to really make it out well. They simply can't focus down close enough to make a photo work. Meh. :(

Last night I had my OB1 shaft's tip and pad fall off. I'd had them replaced just last week, and all was well 'til then.

Odd thing is, part of the top of the ferrule came off with the tip/pad - and the foam insert in the top of the ferrule is now visible. Kinda makes replacing the tip/pad a Bad Idea. :)

Naturally I'll be sending all this stuff back to OB for repairs - but I'm curious if anyone else has had this issue before?
 
never had a problem

i have used quite a few ob-1's on my butts and and have never had a problem with the ferrule. but not to worry, those guys are great to deal with, if you return the shaft i'm sure royce will take care of the problem. chuck starkey
 
Scott,

I got your email this morning, and sent you a reply.

I am looking forward to getting the cue shaft back so that I can see what has happened. Although we have had a few ferrules break, it is very rare. Even then most of those were caused by either replacing the tip and using no pad at all, or replacing our "Carbon Fiber" pad with a conventional "vulcanized fiber" pad. Like what you would normally get from a cue smith. The "vulcanized fiber" pad is a good product, but it does not have the tensile strength needed with our cue shaft.

I will give you a call when it comes in!

This a good opportunity for us to remind everyone about this. You can find this information on the back of the card that the cue shaft comes packaged with. I am also working on adding pages to our website that will explain it a little better as well.

The pads are available from us for $2.00 each. Most of the better known cue smiths all have pads with them and they are aware of the need for them. The local cue smiths may not be aware though, so we try to inform the cue shaft owner about it.

Anyway, I will check back on this thread to see if anyone has any questions.

Thanks!

Royce Bunnell
www.obcues.com
 
Yep, got your email, emailed you back. Thanks Royce :D

Issue on my end is, I bought the shaft slightly used - picked it up last February from a guy who picked it up at DCC (I believe) and hardly used it before he decided he didn't like it. So I didn't get a card with the shaft - I just gave him some cash and got the shaft from him on the spot.

The shaft I had owned before (that was stolen along with the rest of my gear last Valentine's Day - grr), I had bought from another AZBer who owns/works at a room and they are a reseller - but I don't recall whether or not I got a card with *that* shaft either. I may well have and simply don't remember it.
 
ScottW said:
I'd include a photo, but the two I took (camera and iPhone) are too dang fuzzy to really make it out well. They simply can't focus down close enough to make a photo work. Meh. :(

Last night I had my OB1 shaft's tip and pad fall off. I'd had them replaced just last week, and all was well 'til then.

Odd thing is, part of the top of the ferrule came off with the tip/pad - and the foam insert in the top of the ferrule is now visible. Kinda makes replacing the tip/pad a Bad Idea. :)

Naturally I'll be sending all this stuff back to OB for repairs - but I'm curious if anyone else has had this issue before?
Click to expand...

A friend of mine had the same issue. Her tip and pad, and I believe even a part of the ferrule as well, came off her shaft. That was just from normal use. She used a separate break cue.

Another of my friends had a ferrule crack in a few different places vertically along the ferrule. That may have been caused by breaking with it, although I'm not sure if that should do it, but whether it should or not, I'm almost certain that's what did it.
 
Here's the crappy photo I took - you'll see that it's just the center part of the top of the ferrule, and not any of the vertical part, that came away with the tip/pad...
 

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RBC said:
Scott,

I got your email this morning, and sent you a reply.

I am looking forward to getting the cue shaft back so that I can see what has happened. Although we have had a few ferrules break, it is very rare. Even then most of those were caused by either replacing the tip and using no pad at all, or replacing our "Carbon Fiber" pad with a conventional "vulcanized fiber" pad. Like what you would normally get from a cue smith. The "vulcanized fiber" pad is a good product, but it does not have the tensile strength needed with our cue shaft.

I will give you a call when it comes in!

This a good opportunity for us to remind everyone about this. You can find this information on the back of the card that the cue shaft comes packaged with. I am also working on adding pages to our website that will explain it a little better as well.

The pads are available from us for $2.00 each. Most of the better known cue smiths all have pads with them and they are aware of the need for them. The local cue smiths may not be aware though, so we try to inform the cue shaft owner about it.

Anyway, I will check back on this thread to see if anyone has any questions.

Thanks!

Royce Bunnell
www.obcues.com
Click to expand...

Hi Royce,

I have a custom shaft you made for me and another is in the making hopefully......................(via Joe Nielsen)

When i retip the shaft do i need to use a new pad everytime????? Or if i'm careful and don't cut into the pad is it ok?

Regards
Dave
 
How weird that this was mentioned! I just had to put down my OB-1 last night cause I just noticed it was breaking as well....

Mine, however, is more like the ferrule cracking and "flaking" around the stacked layers of wood just under the pad, flared like warped planks on a porch.

Can I ask how much it costs to have something like this repaired?? thanks.
 
I should let everyone know that our ferrules are warranted for life! The only requirement is that the carbon fiber tip pad is kept in place. Almost all of the ferrule issues that have been shipped back to us have been caused by removing this carbon fiber pad. We have repaired many of them for free anyway, it just depends on the situation. In the case it is not covered by warranty, you are looking at $25.00 plus shipping, so it really is not an expensive repair. If you need to return your cue shaft, go to our website, www.obcues.com and look in the warranty section to download our product return form. Complete the information and put the form inside the box with the cue shaft.


Dave, yes, we are working on your second shaft that you ordered through Joe Nielsen. As far as the pad goes, it is not necessary to replace it. Depending on how you trim it during retipping, it could last forever. We don't cut into it at all. We use the lathe to trim the old tip off close to the pad, and then use a razor blade like a scraper to clean off the remaining tip and glue. This gives a perfect surface to glue to and does not remove any of the pad.

Also, as far as breaking goes, the OB-1 will hold up very well to the abuse of breaking. The only thing that can cause issues is very hard miscues. I have been using an OB-1 to break with for several years with no issues. The low squirt characteristics really makes for a very good break cue.

Scott, I am looking forward to getting your shaft here so that we can see what the issue is. As I promised in the email, I will get it repaired and back out to you most likely the same day.

Thanks!

Royce Bunnell
www.obcues.com
 
Royce,

Thats great news i'm really looking forward to getting it, i love the shafts and would not want to use another low deflection shaft again. I hope that things take off for you as this is a great product. I just wanted to check on the tipping so as not to do any damage.

Thanks again,
Dave
 
RBC said:
I should let everyone know that our ferrules are warranted for life! The only requirement is that the carbon fiber tip pad is kept in place. Almost all of the ferrule issues that have been shipped back to us have been caused by removing this carbon fiber pad. We have repaired many of them for free anyway, it just depends on the situation. In the case it is not covered by warranty, you are looking at $25.00 plus shipping, so it really is not an expensive repair. If you need to return your cue shaft, go to our website, www.obcues.com and look in the warranty section to download our product return form. Complete the information and put the form inside the box with the cue shaft.


Dave, yes, we are working on your second shaft that you ordered through Joe Nielsen. As far as the pad goes, it is not necessary to replace it. Depending on how you trim it during retipping, it could last forever. We don't cut into it at all. We use the lathe to trim the old tip off close to the pad, and then use a razor blade like a scraper to clean off the remaining tip and glue. This gives a perfect surface to glue to and does not remove any of the pad.

Also, as far as breaking goes, the OB-1 will hold up very well to the abuse of breaking. The only thing that can cause issues is very hard miscues. I have been using an OB-1 to break with for several years with no issues. The low squirt characteristics really makes for a very good break cue.

Scott, I am looking forward to getting your shaft here so that we can see what the issue is. As I promised in the email, I will get it repaired and back out to you most likely the same day.

Thanks!

Royce Bunnell
www.obcues.com
Click to expand...
This is some serious customer service. It is so nice to see this. Rep to you Royce!

BVal
 
Hi all,
I have had my OB1 for over a year, and my tip and "pad" came off as well as part of the ferrule after only 7 months. I sent it back to OB, and they returned it after keeping it for 7 wks. After playing with it for less than a month after all of that, the tip, "pad", and part of the ferrule came off again. I have yet to send it in again, and have resorted to playing with my Predator 314. I'm not sure if I will be repairing it again, even though there is a lifetime warranty. I loved this shaft when I first got it, but now it seems that the shaft is not all that it was advertised to be. Sure, there is low deflection, but what good is the lower deflection if I never get to use the shaft? :(
 
Flythenine

I am sorry that you have had troubles. I urge you to call me and let me see if I can work things out for you. I am not in the office now, and I will be leaving a little early tomorrow. If you can call me in the morning, we can talk. If you want to send me an email with your phone number, I will call you over the weekend on my cell. Please call me! I am sure that I can fix things for you.

Royce Bunnell
www.obcues.com
toll free 877-399-9901
 
RBC said:
I should let everyone know that our ferrules are warranted for life! The only requirement is that the carbon fiber tip pad is kept in place. Almost all of the ferrule issues that have been shipped back to us have been caused by removing this carbon fiber pad. We have repaired many of them for free anyway, it just depends on the situation. In the case it is not covered by warranty, you are looking at $25.00 plus shipping, so it really is not an expensive repair. If you need to return your cue shaft, go to our website, www.obcues.com and look in the warranty section to download our product return form. Complete the information and put the form inside the box with the cue shaft.


Dave, yes, we are working on your second shaft that you ordered through Joe Nielsen. As far as the pad goes, it is not necessary to replace it. Depending on how you trim it during retipping, it could last forever. We don't cut into it at all. We use the lathe to trim the old tip off close to the pad, and then use a razor blade like a scraper to clean off the remaining tip and glue. This gives a perfect surface to glue to and does not remove any of the pad.

Also, as far as breaking goes, the OB-1 will hold up very well to the abuse of breaking. The only thing that can cause issues is very hard miscues. I have been using an OB-1 to break with for several years with no issues. The low squirt characteristics really makes for a very good break cue.

Scott, I am looking forward to getting your shaft here so that we can see what the issue is. As I promised in the email, I will get it repaired and back out to you most likely the same day.

Thanks!

Royce Bunnell
www.obcues.com
Click to expand...

This is the kind of service that I know I love to see. Good job, and keep up the good work. I will definately give serious thought to OB to my next shaft. The above message may well have brought at least one new customer to OB. :thumbup:
 
I'm going to throw my 2 cents in here, I met Royce at the Valley Nationals, not only was I amazed by the feel and play of the OB-1 Shaft. And many people here know I don't like laminated shafts, but 2 people over the course of 11-12 days came to there booth while I was talking with Royce and ? Jon. and told them there shaft was warped, Royce promptly asked to see the shaft, rolled the shaft-yes there was a warp, and without hesitation, went to there bin of shafts and handed the gentlemen new Ob-1 shafts. Now that's Standing behind your word if I ever heard it. I really like the guy's behind this product, the product it's self and the company. There's not many things in the world I can say that about but this is one of them. I've not only sold quit afew ob-1's but also talked afew guys out of buying other shafts and buying ob-1's, Yes I make money on the products I sell, I do sell Ob-1s, Predators, universal smart shafts, and build my own laminated shafts. The ob-1 is the only one I've liked.

Well as un-important as my opinion or testimonial is, I still put my stamp of exeptance on this product. If that wasn't enough some time in the future, as long as it's ok with Royce and the Ob-1 company we will build a few cue's that will feature the Ob-1 shafts.

I'm not saying I play with an Ob-1 shaft, but if I did play w/ a laminated shaft it would only be an Ob-1, and when I build my new personal playing cue, 1 of the 4 shafts will be an Ob-1.

Cheers to all

Bryan Fisher
Fisher Cues
 
This is awesome news! I should be following up very shortly about this, and I'll let you guys know how it goes.

Is there any chance I could get an Elk Master pressed installed?
 
I thought ob-1 were solid wood the last 6 inches, no foam. Am I mistaken?
 
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im not sure if this is a similar problem. just today i see some lines (i think little cracks) on my ferrule.
 
Superb customer service from Royce. That makes OB-1 even better.

Few Qs I'd like to ask:
- If I needed to order a specific OB-1 shaft (bigger or smaller diameter), where should I go to, to one of your supplier like Nielsen or go straight to you ?
- For a customer (soon will be) like me who lives outside US, most of the time a lifetime quarantee like you and few other top brands company offer is not really working out for us. Often the shipping and waiting time to get the cue to US and back to us (let alone could easily cost $80) is just not worth it at all. Do you offer any solution to this issue ?

Thanks
 
Starburst,

Those are good questions!

First, It depends on what you are looking for in different diameters. Remember, we are a manufacturer. There is a tremendous amount of work that goes into an OB-1 cue shaft. Much more than any other performance shaft out there. But yet, we are still very competitively priced. The way we keep the prices down is through the economy of scale. In other words, we build large numbers of the same thing. It just makes things more efficient. When you are talking about different size diameters, are you talking Joint, tip, or taper? Send me an email at rbunnell@obcues.com.

As for warranty repairs in other countries, that can be tricky. I understand the shipping costs, but we may have other options. I recommend that if you are having an issue that you contact us. It may be possible for us to have our dealer in your area replace the shaft for us, if that is necessary. We may also be able to have it repaired locally. We are always wanting to find the right repair people in these other countries. The bottom line is that we will do all that we can to keep from having to ship your cue shaft back and forth.

We are growing at a pretty fast pace. As this growth continues, we will establish repair centers in those countries where we have customers. Sometimes this works really well, and some times it is a little more difficult. But in the end we will do what it takes to take care of our customers.

Thanks!

Royce Bunnell
www.obcues.com
 
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