I'm very disappointed with Triangle Billiards, Orange CA.

realkingcobra

realkingcobra

Well-known member
Silver Member
Facts:

Customer (A) Chris bought a used Brunswick Gold Crown 3 from them in March 2000 for around $3,500.00.

They shipped the table from California to the Ft. Worth, TX area to where Chris lived.

During shipment, the original slates to the table were broken. Not a problem, insurance paid for replacement slates.

Table is set up by a mechanic in Texas. The mechanic must have thought he had no obligation to inform Chris that the slates were not only NOT Brunswick slates (Chinese Slates) in the first place, but also forgot to mention that the slates were not even MATCHING slates! Upon further inspection of the slates, the mechanic would have noticed the severe grind marks in the finish of the slates, making it impossible to level completely.

In this picture, you can see that the matching slate line curve does line up at the head and center slate seam, but at the center and foot slate seam, it does not.
 

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This is what it looks like at the center slate to foot slate seam.
 

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As you can see in this picture of one of the corner pockets, look at how rounded the corners of the slate is at the edges of the pocket cut. Brunswick slates do not have rounded corners like this. Further more, Brunswick labels their slates on the under side as Genuine Brunswick Slate with stickers. These slates had no labels.
 

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After sliding my level over the surface of the slates to expose the grind marks, this is what it looked like. The ridges in the slates are indicated by the dark curved lines on the slate.
 

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To show you how badly ground slates can effect the roll of a ball, I place 3 levels in a row staggering them side by side going over a grind spot on the slate. In the first 2 levels, you can see the slates are very close to dead level, take a look at the 3rd level.
 

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I can understand why you're upset, but I'm not getting the connection to the pool hall in California other than they sold the table. Did they also supply the replacement slates?
MULLY
 
Chris later hired a mechanic to recover his GC3, and tighten the pockets. This next mechanic failed to inform Chris that his slates were mis-matched as well, but didn't fail to take his money for the work he performed. Take a look at the sub-rail extentions and pocket angel cuts in the following pictures.
 

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The angles I'm showing you with my gage are the correct Brunswick angles, note how the pocket angles ended up.
 

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What a mess. Will you try to get the slates chaged out or can the ones that were sent be fixed? Jim.
 
Eight years after buying the GC3, Chris decides to buy a Diamond 9ft ProAm, the one I showed pictures of here on AZ, only the second 9ft ProAm with a 3 piece slate.

He sells the GC3 to a guy by the name of Scott, who lives in McKenney, TX. When I took apart the GC3 to move it, the first thing I noticed was that the slates didn't match, I asked Chris if he was aware of that, he said no, then told me the story of how he ended up with replacement slates from Triangle Billiards to replace the set that was broken during shipment.

Finished setting up Chris's Diamond, left there headed to Scott's home to deliver and set up the GC3, all the while thinking about how the mis-matched slates bothered me, and that I was going to have to set this table up.

Got to Scott's house, packed everything in, got ready to set up the GC.

Was bothered so much by the rail work that was done, took it upon myself to fix the rails without any intention of charging Scott for my time, he and his wife Nancy offered me a place to sleep, shower, and feed me...LOL So, I rebuilt the rails on the GC3 to my way of doing the work, as you can see in the following pictures. I even went so far as to resurface the cushion bevel of the sub-rails.
 

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New sub-rail extentions and pocket angles correctly done to make the corner pockets 4 1/2" and side pockets 5"
 

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Here's what the pockets look like finished and assembled.
 

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Chris was smart enough to have kept the original invoice for the sale of the GC3, and gave it to Scott.

I took the invoice and called Joseph with Triangle Billiards in Orange, CA where the sale was made, informed him of what had happened, sent him pictures of what I had found out about the slates, and asked him if Triangle Billiards would make it right.

He said the table was a used table, and that they had no responsibility for the slate being mis-matched or ground bad.

I informed him that YES, they did. The insurance company had PAID them for the broken slates, and that they had replaced the broken slates with some BS slates that were now on my customers pool table, and that they were NOT the right slates, and that TRIANGLE BILLIARDS had made the choice to pull some bs like that, and that I'd like to correct the problem.

Joseph explained that it had been 8 years since the sale of the table, and that they had NO responsibility for the mis-matched slates....AND HUNG UP ON ME!

All I can say, is I wonder if Sean Cummins, PRESIDENT of BRUNSWICK is aware of one of their BRUNSWICK AUTHERIZED DEALERS pulling some BS like this.

AND, if this had been a DIAMOND table, this would have never gone this far!!!!!!!

Glen
 
mullyman said:
I can understand why you're upset, but I'm not getting the connection to the pool hall in California other than they sold the table. Did they also supply the replacement slates?
MULLY
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Triangle Billiards Store, sold the table used in the first place. The slates got broke during shipment. Broken slates were paid for by the trucking insurance company, the replacement slates were sent to replace the broken slates, only the replacement slates are not Brunswick slates, the don't match each other, and are ground so bad, they have no business being on ANY pool table.

Glen
 
Cuebuddy said:
What a mess. Will you try to get the slates chaged out or can the ones that were sent be fixed? Jim.
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I offered to pick up replacement slates from Triangle Billiards for Scotts table while I'm in California to replace the slates and make the table right, at the least cost to Triangle Billiards as in they wouldn't have to pay for shipping. I'm NOT going to have my customer pay for something to make it right, when it should have been right in the first place!

Glen
 
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