Warning: BilliardPlace.com

S

Steve

AzB Silver Member
Silver Member
I strongly discourage any AZ'ers from sending payment of any kind to this business. I have been trying to work out a product failure issue with BilliardPlace for weeks now, and have decided that they do not have credibility. They have not returned at least six professional voicemail messages from me.

I purchased a table light from BilliardPlace, had a serious problem (melting bulb) and contacted the light manufacturer after no response from BilliardPlace.

The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.

Perhaps BilliardPlace does not have the money to refund to me because their business is unstable.

Beware this company and protect your hard earned money.

Steve
 
Thank you for the heads up... I know I always pay attention to posts like this and take them into very deep consideration before dealing with a place ... Most times I will not deal with a place unless they come on here and clear it up and make good ...
 
Product

Steve said:
I strongly discourage any AZ'ers from sending payment of any kind to this business. I have been trying to work out a product failure issue with BilliardPlace for weeks now, and have decided that they do not have credibility. They have not returned at least six professional voicemail messages from me.

I purchased a table light from BilliardPlace, had a serious problem (melting bulb) and contacted the light manufacturer after no response from BilliardPlace.

The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.

Perhaps BilliardPlace does not have the money to refund to me because their business is unstable.

Beware this company and protect your hard earned money.

Steve
Click to expand...

Did you return the light?
 
Thanks for the heads up.

This is why I won't have anything to do with some websites while putting others first on my list. To me it all comes down to customer service. That's why I made a thread about CuesAndStuff.com and how great their customer service is.
 
Steve said:
I strongly discourage any AZ'ers from sending payment of any kind to this business. I have been trying to work out a product failure issue with BilliardPlace for weeks now, and have decided that they do not have credibility. They have not returned at least six professional voicemail messages from me.

I purchased a table light from BilliardPlace, had a serious problem (melting bulb) and contacted the light manufacturer after no response from BilliardPlace.

The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.

Perhaps BilliardPlace does not have the money to refund to me because their business is unstable.

Beware this company and protect your hard earned money.

Steve
Click to expand...

The manufacturer should stand behind their product even if the seller won't. I would raise a stink with the Mfr. Good luck.
 
Reservations

Bigtruck said:
Did you return the light?
Click to expand...

There are parts of this story that we need to know before passing judgement.

1. Was the light returned?

2. What did they say after they received it?

I am not condenming anyone without more info!

Thanks,

Ray
 
Bigtruck said:
There are parts of this story that we need to know before passing judgement.

1. Was the light returned?

2. What did they say after they received it?

I am not condenming anyone without more info!

Thanks,

Ray
Click to expand...

Ray,
You have a rational mind. I admire that.

1.) The light was not returned but I have indicated I would be willing to return it at the seller's or manufacturer's expense.

2.) See #1.



I have indicated to BilliardPlace and the light manufacturer that I don't believe I am entitled to a full refund for the following reasons.

1.) More than 30 days (BilliardPlace return deadline) had passed before I was sure I had a defective (and dangerous) light.

2.) There would be shipping involved and the associated cost to return the light.

3.) I no longer had the original shipping boxes.

Remember, the manufacturer stood behind their light 100% and credited BilliardPlace for the light after understanding my situation.

BilliardPlace kept this money - money that was not due them.

BilliardPlace is entitled to their costs to return the light to their store. If those costs come out of my refund that would be fair.

I never expected to be refunded in full. I did expect a return phone call though - even if there is a major disagreement between me and BilliardPlace.

Again, beware BilliardPlace. This company has no credibility.

Steve
 
Steve said:
Ray,
You have a rational mind. I admire that.

1.) The light was not returned but I have indicated I would be willing to return it at the seller's or manufacturer's expense.

2.) See #1.



I have indicated to BilliardPlace and the light manufacturer that I don't believe I am entitled to a full refund for the following reasons.

1.) More than 30 days (BilliardPlace return deadline) had passed before I was sure I had a defective (and dangerous) light.

2.) There would be shipping involved and the associated cost to return the light.

3.) I no longer had the original shipping boxes.

Remember, the manufacturer stood behind their light 100% and credited BilliardPlace for the light after understanding my situation.

BilliardPlace kept this money - money that was not due them.

BilliardPlace is entitled to their costs to return the light to their store. If those costs come out of my refund that would be fair.

I never expected to be refunded in full. I did expect a return phone call though - even if there is a major disagreement between me and BilliardPlace.

Again, beware BilliardPlace. This company has no credibility.

Steve
Click to expand...

You are simply being irrational. Package up the light and send it to them. They can verify the problem and refund the purchase price.

You will be out shipping. NO ONE will EVER refund anything without the product being returned. RETURN the light and give them a chance to handle it.

Report back after.

Sincerely,

Ray
 
Is the light fixture ok with a new bulb ? What kind of bulb was it flourscent or ? I had 2 screw in flourscent bulbs within 2 weeks of each other burn/melt....They were made by FEIT....I just buy Sylvania and others now...
 
In defense of Billiard-Place.


I bought a set of snooker balls from them. They are very hard to get a hold of but EVENTUALLY they will work with you. Realize that the business is run by a husband and wife team, so its very hard for them to talk to everyone. My order took 4 weeks to ship from Canada to Houston,Tx.....so if you want stuff quick, best use someone else....but for those hard to find items... use them.
 
Steve said:
I strongly discourage any AZ'ers from sending payment of any kind to this business. I have been trying to work out a product failure issue with BilliardPlace for weeks now, and have decided that they do not have credibility. They have not returned at least six professional voicemail messages from me.

I purchased a table light from BilliardPlace, had a serious problem (melting bulb) and contacted the light manufacturer after no response from BilliardPlace.

The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.

Perhaps BilliardPlace does not have the money to refund to me because their business is unstable.

Beware this company and protect your hard earned money.

Steve
Click to expand...

Thanks Steve, that another one permenatly on my shit list. I normal buy around $35,000 to $40,000 a year in wholesale merchandice. I recently recive some information about a sale or something from this Company, well it's going in the trash as we speak.

Thanks Steve
 
Bigtruck said:
You are simply being irrational. Package up the light and send it to them. They can verify the problem and refund the purchase price.

You will be out shipping. NO ONE will EVER refund anything without the product being returned. RETURN the light and give them a chance to handle it.

Report back after.

Sincerely,

Ray
Click to expand...

Hello Ray, it is not his responsibility, all the good on-line companies will send UPS to pick-up an item that the customer says is defective, or I should say all the companies I do business with do.

They are obviously a small time hack operation, that doesn't understand how important customer service is.

Just my thoughts Ray
 
Craig

manwon said:
Thanks Steve, that another one permenatly on my shit list. I normal buy around $35,000 to $40,000 a year in wholesale merchandice. I recently recive some information about a sale or something from this Company, well it's going in the trash as we speak.

Thanks Steve
Click to expand...

Don't be so quick to judge! Steve asked for a refund without even returning the light.

I'm guessing they told him to return the light and when he tried to tell them that they had to pay the freight, they told him it doesn't work like that.

Then he decides to try a forum bash!

It would be like buying a lamp at Wal-Mart, calling them up and telling them it's bad and they need to send you gas money and a refund to bring it back! LOL.

Ray
 
Bigtruck said:
You are simply being irrational. Package up the light and send it to them. They can verify the problem and refund the purchase price.

You will be out shipping. NO ONE will EVER refund anything without the product being returned. RETURN the light and give them a chance to handle it.

Report back after.

Sincerely,

Ray
Click to expand...

In addition Ray here is their policies direct fromn their site:

In the event when an item is damaged while in transit, please contact us at an earliest convenience. If you noticed an excessive damage to the box or boxes in which the item / items were shipped and have a reasonable grounds to believe that the item / items inside might be damaged, please REFUSE the package and explain to the delivery person that the package appears to be damaged. Please contact us as soon as possible so we could address the issue in the timely manner but no longer then 10 days from the time you have received the package. Please note that all claims to the damaged items must be done within 10 days from the date the order was placed. Please note that if you have received a damaged product, do not use it in any way. If the product was being used and is claimed as damaged upon receipt, Billiard-Place.com will not be responsible for such damages and your claim for replacement or refund will be denied.

Reasonable!!

We strongly advise our customers to open the box /boxes in front of the delivery person to verify that the contents are in tact. If you are unable to inspect the package / packages in front of the delivery person, please note "Accepted the items pending inspection within 48 hours". Please note, when you sign for a package, you accept full acountability and acknowlege that you have received your item in good condition.

Now the above is total bullshit, when you sign for a package all your signature means is that you received it and nothing else.

BilliardPlace On line Store will replace any defective product returned to us within 30 days of the purchase date as quickly as possible, provided that you would like the item to be replaced as long as the item in question is still in its original condition. We do not accept returns for cues that were chalked. Custom made items and Customized items cannot be returned unless they were damaged while in transport. The replacement product will only be shipped upon the arrival of the defective unit.

Shipping costs for returned merchandise is the customers’ responsibility. Credits and refunds to customer credit cards will only be applied upon receipt of returned items.

Total nonsense, this crap is why people should read a site requirements before buying from them, like I said before this is a Rinky Dink Hack Organization, who most likely has little or no merchandise on hand and has their products drop shipped from a Wholesaler.
 
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Wholesale vs Retail

manwon said:
Hello Ray, it is not his responsibility, all the good on-line companies will send UPS to pick-up an item that the customer says is defective, or I should say all the companies I do business with do.

They are obviously a small time hack operation, that doesn't understand how important customer service is.

Just my thoughts Ray
Click to expand...

Many wholesalers will send a RA for defective products, but not all. Retailers are on a company by company basis.

Really knowing what the company policy is BEFORE doing business is the key.

One way or the other doesn't make them a bad company. IMO

Ray
 
Nice Copy & Paste! LOL

manwon said:
In addition Ray here is their policies direct fromn their site:

In the event when an item is damaged while in transit, please contact us at an earliest convenience. If you noticed an excessive damage to the box or boxes in which the item / items were shipped and have a reasonable grounds to believe that the item / items inside might be damaged, please REFUSE the package and explain to the delivery person that the package appears to be damaged. Please contact us as soon as possible so we could address the issue in the timely manner but no longer then 10 days from the time you have received the package. Please note that all claims to the damaged items must be done within 10 days from the date the order was placed. Please note that if you have received a damaged product, do not use it in any way. If the product was being used and is claimed as damaged upon receipt, Billiard-Place.com will not be responsible for such damages and your claim for replacement or refund will be denied.

Reasonable!!

We strongly advise our customers to open the box /boxes in front of the delivery person to verify that the contents are in tact. If you are unable to inspect the package / packages in front of the delivery person, please note "Accepted the items pending inspection within 48 hours". Please note, when you sign for a package, you accept full acountability and acknowlege that you have received your item in good condition.
Click to expand...

Different issue. This relates to damage in transit not defective products.

Ray
 
Bigtruck said:
Many wholesalers will send a RA for defective products, but not all. Retailers are on a company by company basis.

Really knowing what the company policy is BEFORE doing business is the key.

One way or the other doesn't make them a bad company. IMO

Ray
Click to expand...

Ray, if they do not return phone calls at a minimum their customer service skills are in the shitter. I am in the retail business, and I certainly understand that very very very rarely you will encounter a customer you can not please, in fact I have had only one in the last four years. However, with all the INTERNET companies popping up these problems have become very very common place. They have little on hand Merchandise, and their wholesalers ship directly to the customer. The biggest problem with doing business in this manner is the retailer is fully responsible for the entire transaction not the wholesaler. When a problem occurs, it takes twice as long for the customer to get the situation rectified, because the item is shipped to the retailer and then back to the wholesaler before something is done.

The INTERNET market today can be good or bad and research is a must, because buyers must beware!!!!!

Take Care Ray
 
Steve said:
...
The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.
Click to expand...
If the light is still in your possesion I don't see why the mfg would credit the retailer until the light is returned to them.
Assuming the light is covered by warranty then return shipping should be the sellers responsibility.
 
Yes

Dartman said:
If the light is still in your possesion I don't see why the mfg would credit the retailer until the light is returned to them.
Assuming the light is covered by warranty then return shipping should be the sellers responsibility.
Click to expand...

Good point Rick! One I was trying unsuccessfully to make! LOL

Also.....How does he know her name?

Steve - Tell us what Marina said when you called.

Ray
(never quick to judge) most of the time
 
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