I am very happy to tell you guys that Bill is a awesome guy to deal with. I strongly recommend to any one that has not deal with him yet. I talked to him on the phone last night and he shipped the cue to me the very next day without me paying him first. He is the only one that will do that for me and i am very appreciated him. By the way, Bill. I love the cue very much and will deal with you more in the future.:thumbup::thumbup::thumbup: