Predator Warranty and False Advice

T

TheBook

Ret Professional Goof Off
Silver Member
I own a Predator wrap less BK. After a few months of use the black finish was chipping off about 9 inches from the joint. I contacted the dealer that I bought it from and he said that I had it too long and it would not be covered. I read other posts about warranty issues with Predator and also voiced my displeasure with them. I showed this cue to other Predator dealers and they just shook their head and said that it wouldn't be covered, too bad etc.

Through my own fault I never contacted Predator because I though it would be senseless and I couldn't find the bill of sale. I had the cue at least 3 years by now.

At the Derby I seen a Predator rep walking around. It happended to be Allan McCarty, the owner. I explained how the paint was chipping off and wanted to know how much a refinish would be. To my surprise he told they had a problem with some of those cues. He gave me his card and told me to send it in and it would be covered under warranty. I sent the cue in and received a phone call today that the butt has been replaced, shaft cleaned, retipped and has been shipped and suppied with a tracking number.

Allan told me that Predator has the best warranty on the market and I believe him. I have learned my lesson. Deal directly with the manufacturer or cue maker. Don't listen to the dealers or anyone else not invested in the company.

I have tried to located those posts I made about Predator but it is too time consuming. Just wanted give a follow up and set the record straight.
 
The problem you describe is much more often the fault of the cue owner, than the quality of the finish (NOTE: I'm not saying this applies specifically to you). MANY people simply don't know how to break, without dropping their elbows, which results in bashing the forearm of the cue on the edge of the rail. I've seen hundreds of cues with these kind of problems, from minor dings to major chips in the finish, like you described. That is why a dealer would tell you it's not covered. You got lucky to run into McCarty. In a high profile position, and a high profile place (DCC) he is much more likely to just 'fix' the problem, rather than listen to someone ***** about it. Glad you got your cue fixed.

Scott Lee
www.poolknowledge.com
 
Scott Lee said:
The problem you describe is much more often the fault of the cue owner, than the quality of the finish (NOTE: I'm not saying this applies specifically to you). MANY people simply don't know how to break, without dropping their elbows, which results in bashing the forearm of the cue on the edge of the rail. I've seen hundreds of cues with these kind of problems, from minor dings to major chips in the finish, like you described. That is why a dealer would tell you it's not covered. You got lucky to run into McCarty. In a high profile position, and a high profile place (DCC) he is much more likely to just 'fix' the problem, rather than listen to someone ***** about it. Glad you got your cue fixed.

Scott Lee
www.poolknowledge.com
Click to expand...

I know what you mean about hitting the rail, especially the metal corner. I thought that was what I was doing. I put a rubber sleeve on the cue to "protect" it and to cover up the chips. I also marked the chips with hole reinforcements to keep track of them. When I removed the sleeve there were more paint chips. I also have a Gilbert J/B cue that I will break and play with when I only want to keep track of one cue. I don't have any problems with the finish on that cue.
 
I have had to use the customer service three times and each time they replaced the cue free of charge (they also updated the part my BK came back a BK2, and the 314 came back a 314-2).
 
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