Kevin Varney news....

Varney Cues

Varney Cues

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Hello everyone. I have a few issues I'd like to address but I'll try to be brief as possible. As I'm sure most of you have read lately there is a certain small group of members that are trying to run me off of AZ. Manwon has been bragging to others that he'll personally make it impossible for me so that my days here are numbered. He's really tried....any time my name is mentioned or when someone has one of my cues for sell, he jumps right in with his fabricated BS or even pm's potential buyers, doing his best to ruin my name. Well I have news for Manwon and his buddies....I AM NOT GOING ANYWHERE!!! I will not be dragged into a thread where he hopes to antagonize me into threatening his life, thus resulting in my getting banned from AZ. I simply will NOT, nor do I have the time, to participate in his child like foolishness. I have promised the mods that I will behave & not get involved....thats exactly what I'm going to do. Manwon's intent is clear for anyone who wants to search the history....he's attacked me from my day one here. I've never met the man nor had dealings with him so if I had to wager why...I'd guess he's just jealous that a new cuemaker showed up a few years ago and started selling cues that became high in demand. AZ is a tough go for most new cuemakers and when one becomes successful then I guess those not so popular then get upset. Like I said...its all right there in the AZ history if anyone would like to search my early days here.
Now let me try to answer a few questions that are floating out there. Just a couple of weeks ago I posted that I have stopped taking orders so as to be able to work 100% on my past due cues. Yes my pc crashed so I don't have one in my shop any longer, although I will have it correctly repaired shortly. I still will not be on AZ everyday as I'm trying to spend as much possible time working in the shop. Would you rather have me spending time here or building cues?
As for me playing in a tourney this weekend...YES I DID...and what a horrid crime that was. It was a charity event that makes money for the Haywood Co. association for retarded citizens. Its a long running annual event that I've played in for the last 10+ years....and my entry fee was paid months ago. As for selling cues there...yes I did that too....but they simply were not mine. I went to the event with a friend of mine who is a bit of a collector. I believe he sold more than 12 cues...3 of which where Varney's. I sold no ones ordered cues as Manwon & his posse would like you to believe. So if you walked by the dealer table and saw Varney's for sale or saw me showing off a cue, now you know the reason why.
I really grow tired of posting my personal & private life on this public forum. Yes my Grandmother had a heart attack last week so I was unavailable for the most part. I should not have to post personal info but in the past I have just trying to keep customers informed....only to see some members make comments that should not be allowed. So basically it
boils down to a small group doesn't care if I have a child, my wife's brother is killed, I'm in the hospital, or if my Grandmother is ill.............many believe I should NOT have a family life...they'd rather have me in the shop working 6am until 3am. Well I've done that & thats what gets you put in the hospital.
So to sum up....EVERYONE WILL GET THERE CUES....PERIOD!!! Yes as everyone knows I am running very much behind but I will indeed be caught up...and I mean sooner rather than later. I will over the next few days try to answer my emails & pm's...relax if you haven't heard from me...I will get to you. Every few days I will post pics of members delivered cues in the Gallery for all to see. And I'll try to name a few names on the short list. Everyones cues are started and many are very near completetion. I would like to thank my patient customers....you will be rewarded with an awesome cue. For others....the squeaky wheel doesn't get the grease...not in cuemaking. I try to keep the cues in order as best as possible instead of working on whomever is complaining the most....as many cuemakers do.
Below is a pic of a recently delievered cue....more pics in the Gallery. I'll also have Chenz's new Varney pics posted in the Gallery this evening too & Vinny I'll pm the tracking info shortly. Cajunbarboxplyr's cue is next & I'll have pics of it tomorrow. The short list after that is BuckeyeJim & Nibrobus. Each time I post pics I'll try to give a short update as to who is next.
Thank you to all my loyal supporters & previous customers. I sincerely apologize for falling behind but I will get this corrected shortly and all cues will be delivered. There are several hundred happy Varney owners and the list grows daily. Like I said in my previous thread....I haven't gone anywhere...just spending as much time as possible in the shop....building quality cues as fast as the wood, family, and God will allow.
Thank you!
Kevin Varney
Varney Custom Cues

edited to change to a smaller pic as per request...more pics of the cue in the Gallery section.:)
 

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Kevin,

A little advice.....

Communication is key, REGARDLESS of the circumstances. In fact, it becomes paramount when "deadlines" near and pass. The main thing that is fueling your customers anxiety, is your silence. I cannot stress enough, how by letting frutrations fester, you are really doing harm to your reputation. There is never any excuse for not keeping your customers up to date.

I suggest that a simple thread, much like you posted here, in the for sale section, written on a weekly basis, would solve most, if not all of your current business problems. Under the current circumstances, I'd think you 'd be extremely foolish not too. It couldn't have taken more than 5 minutes to post that, and the few cutomers mentioned, i'm sure, are well beyond relieved.

rg
 
I'd read through your whole post but with that page stretching pic the side scrolling got tiring.
 
Varney Cues said:
Hello everyone. I have a few issues I'd like to address but I'll try to be brief as possible. As I'm sure most of you have read lately there is a certain small group of members that are trying to run me off of AZ. Manwon has been bragging to others that he'll personally make it impossible for me so that my days here are numbered. He's really tried....any time my name is mentioned or when someone has one of my cues for sell, he jumps right in with his fabricated BS or even pm's potential buyers, doing his best to ruin my name. Well I have news for Manwon and his buddies....I AM NOT GOING ANYWHERE!!! I will not be dragged into a thread where he hopes to antagonize me into threatening his life, thus resulting in my getting banned from AZ. I simply will NOT, nor do I have the time, to participate in his child like foolishness. I have promised the mods that I will behave & not get involved....thats exactly what I'm going to do. Manwon's intent is clear for anyone who wants to search the history....he's attacked me from my day one here. I've never met the man nor had dealings with him so if I had to wager why...I'd guess he's just jealous that a new cuemaker showed up a few years ago and started selling cues that became high in demand. AZ is a tough go for most new cuemakers and when one becomes successful then I guess those not so popular then get upset. Like I said...its all right there in the AZ history if anyone would like to search my early days here.
Now let me try to answer a few questions that are floating out there. Just a couple of weeks ago I posted that I have stopped taking orders so as to be able to work 100% on my past due cues. Yes my pc crashed so I don't have one in my shop any longer, although I will have it correctly repaired shortly. I still will not be on AZ everyday as I'm trying to spend as much possible time working in the shop. Would you rather have me spending time here or building cues?
As for me playing in a tourney this weekend...YES I DID...and what a horrid crime that was. It was a charity event that makes money for the Haywood Co. association for retarded citizens. Its a long running annual event that I've played in for the last 10+ years....and my entry fee was paid months ago. As for selling cues there...yes I did that too....but they simply were not mine. I went to the event with a friend of mine who is a bit of a collector. I believe he sold more than 12 cues...3 of which where Varney's. I sold no ones ordered cues as Manwon & his posse would like you to believe. So if you walked by the dealer table and saw Varney's for sale or saw me showing off a cue, now you know the reason why.
I really grow tired of posting my personal & private life on this public forum. Yes my Grandmother had a heart attack last week so I was unavailable for the most part. I should not have to post personal info but in the past I have just trying to keep customers informed....only to see some members make comments that should not be allowed. So basically it
boils down to a small group doesn't care if I have a child, my wife's brother is killed, I'm in the hospital, or if my Grandmother is ill.............many believe I should NOT have a family life...they'd rather have me in the shop working 6am until 3am. Well I've done that & thats what gets you put in the hospital.
So to sum up....EVERYONE WILL GET THERE CUES....PERIOD!!! Yes as everyone knows I am running very much behind but I will indeed be caught up...and I mean sooner rather than later. I will over the next few days try to answer my emails & pm's...relax if you haven't heard from me...I will get to you. Every few days I will post pics of members delivered cues in the Gallery for all to see. And I'll try to name a few names on the short list. Everyones cues are started and many are very near completetion. I would like to thank my patient customers....you will be rewarded with an awesome cue. For others....the squeaky wheel doesn't get the grease...not in cuemaking. I try to keep the cues in order as best as possible instead of working on whomever is complaining the most....as many cuemakers do.
Below is a pic of a recently delievered cue....more pics in the Gallery. I'll also have Chenz's new Varney pics posted in the Gallery this evening too & Vinny I'll pm the tracking info shortly. Cajunbarboxplyr's cue is next & I'll have pics of it tomorrow. The short list after that is BuckeyeJim & Nibrobus. Each time I post pics I'll try to give a short update as to who is next.
Thank you to all my loyal supporters & previous customers. I sincerely apologize for falling behind but I will get this corrected shortly and all cues will be delivered. There are several hundred happy Varney owners and the list grows daily. Like I said in my previous thread....I haven't gone anywhere...just spending as much time as possible in the shop....building quality cues as fast as the wood, family, and God will allow.
Thank you!
Kevin Varney
Varney Custom Cues
Click to expand...

Thanks Kevin... My order was placed w/ deposit in September of 2007. I would just like to know at what stage of completion my cue is in?... Is it just started, near completion or somewhere in the middle. Please let me know.
 
I would suggest refraining from posting anything involving your business or any business on an internet message board. It's like skinny dipping with sharks--- the only thing that comes out of it is a headache and a hard time.

If you want to communicate with your clients - do it directly. If you want to attract clients, simply post some pics with a brief advertisement.

Less is more. Over-saturation of info is taxing.
Don't involve the entire board in vendor-to-client communications.

Same thing for the Wheat Cues thread. You never even see the most successful cue makers post anything about "communications or problems" on here. There's probably a good reason.


The only thing that comes out of threads like this is something negative.... especially for people in the market for a new cue.
 
NYC cue dude said:
Communication is key, REGARDLESS of the circumstances.
Click to expand...
Excellent point.

It's not like it takes hours per day to respond to PM's and/or post a quick reply letting everyone know that they're not being ripped off.

In fact, had this thread been posted days ago, it would have prevented much/most of the Varney-bashing and customer's stress that's been going on.
 
I find it funny that you expect your customers who have paid their hard earned money for a cue they have not received to just relax. They will get it. Not that you care but I personally would never buy a cue from you based on how you conduct yourself and your business on here. Good luck and I hope you are able to get these customers what they paid for.

BVal
 
Kevin...... i stood by your side thruout the whole Varney Haters Club thread they have goin on. and I am certainly glad I have!!

Build on Kevin and dont let the little voices of AZ get you down!! It's amazing. for a group like them that really hate your cues they really cant shutup bout them. i feel the bad rep coming but I will do and say what I msut to stand up for a friend!!

Build on!


Cajun!
 
cajunbarboxplyr said:
Kevin...... i stood by your side thruout the whole Varney Haters Club thread they have goin on. and I am certainly glad I have!!

Build on Kevin and dont let the little voices of AZ get you down!! It's amazing. for a group like them that really hate your cues they really cant shutup bout them. i feel the bad rep coming but I will do and say what I msut to stand up for a friend!!

Build on!


Cajun!
Click to expand...
I am not going to give you bad rep but I think you practice selective reading. People (99%) were not bashing his cues. They were talking about paying for a service that has not been performed with no communication. If you can't see the difference between that then I don't know what to tell you. All a man has is his word and when you promise things over and over and over and it doesn't happen......well then what is your word worth? I am not a "Varney Hater". I don't like the way he conducts his business. There is a difference.

BVal
 
NYC cue dude said:
Kevin,

A little advice.....

Communication is key, REGARDLESS of the circumstances. In fact, it becomes paramount when "deadlines" near and pass. The main thing that is fueling your customers anxiety, is your silence. I cannot stress enough, how by letting frutrations fester, you are really doing harm to your reputation. There is never any excuse for not keeping your customers up to date.

I suggest that a simple thread, much like you posted here, in the for sale section, written on a weekly basis, would solve most, if not all of your current business problems. Under the current circumstances, I'd think you 'd be extremely foolish not too. It couldn't have taken more than 5 minutes to post that, and the few cutomers mentioned, i'm sure, are well beyond relieved.

rg
Click to expand...


I never thought I'd say this but...

Randy's right. The business you ae in requires that you keep in touch with your customers so that, when a deadline approaches and then lapses, regardless of what the circumstances are, you simply CANNOT say "I shouldn't have to give you an explanation". Its just bad business. These people trusted you to deliver. And trusted you enough to pay you up front.

What they deserve is some communication. When you don't communicate, it makes you look like you are taking the money and running. No one is responsible for all of the misfortunes that have happened to you. Thats life and I wish you the best for a speedy recovery in every case (your health, your mourning, etc.), but you do need to communicate with people and let them know WHY they won't be receiving the cue they paid for.
 
three day or i'm out

this post by KV did nothing to update me on my cue!

Kevin, I've pm'd you several times asking about my cue. I have not heard one word from you in two months.

Look, I purchased the cue from you for the following reasons (not in any order):
1. Others here said your cues play great.
2. When I spoke with you the timeline for completion met my needs.
3. You were always online and were available
4. The price was right.

For the same price I could have gotten any number of great hitting break cues.
The timeline needed for this cue has come and gone, and gone some more, and ?

And if the communication was up to par then this msg would not be posted.

Kevin, please contact me directly (I have sent you a email and pm?s with my phone number) within the next three days. I want have a truthful conversation about my cue AND both agree to move forward with the cue. Otherwise I will ask for a full refund payable immediately.

Thanks,

cbi
 
friends are a wonderful thing

Nothing like a loyal friend.

Hu



cajunbarboxplyr said:
Kevin...... i stood by your side thruout the whole Varney Haters Club thread they have goin on. and I am certainly glad I have!!

Build on Kevin and dont let the little voices of AZ get you down!! It's amazing. for a group like them that really hate your cues they really cant shutup bout them. i feel the bad rep coming but I will do and say what I msut to stand up for a friend!!

Build on!


Cajun!
Click to expand...
 
All i can say is that I will stand behind Kevin..not because i got my cue when it was promised..i could really care less. I dont hold cue making to the standard of retail. It is a craftmanship that must have a level of respect. I myself allow a person past speak for them. Before i put in an order for my Varney i did some research on Kevin..not once did i read that some one had put in an order and not gotten their cue. To me that was good enough. We all have things that come up in our lives that have an effect on what they do. If Kevin were to rush and send out poor quaility stuff some of you would hang him for that. I have supported Kevin as a cue maker and a person..Kevin we black folk have a saying "You make it do what it do :D " I know you will get everyone their cue , and a quality cue at that. Dont let the stress of demand get to you..you keep the wood flying and everything will work out okay buddy
 
BVal said:
I am not going to give you bad rep but I think you practice selective reading. People (99%) were not bashing his cues. They were talking about paying for a service that has not been performed with no communication. If you can't see the difference between that then I don't know what to tell you. All a man has is his word and when you promise things over and over and over and it doesn't happen......well then what is your word worth? I am not a "Varney Hater". I don't like the way he conducts his business. There is a difference.

BVal
Click to expand...

TAP TAP TAP..............
 
CocoboloCowboy said:
Kevin you are alive I had a visison of you shooting yourself with your .45.
arff.gif
Click to expand...
I am not sure what the point of this comment is. I guess the point doesn't really matter because no matter what the point is the comment is in very poor taste.

I thought for sure you would have edited this by now Bruce.

BVal
 
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CocoboloCowboy said:
Kevin you are alive I had a visison of you shooting yourself with your .45.
arff.gif
Click to expand...
Wow....that's just about as uncalled for as any post I've read on the boards. You're a real class act, chief.......:(
 
CocoboloCowboy said:
Kevin you are alive I had a visison of you shooting yourself with your .45.


Cocobolo,


You are projecting your suicidal fantasy on to others.

Put the gun down and seek help.

Justin Nuder
Click to expand...
 
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