Cracked Cue from Phinmole

runscott

runscott

AzB Silver Member
Silver Member
I'm not hoping for any resolution, and I'm only out $27.50, but I thought I would mention this in case anyone else deals with Phinmole.

I won a Hoppe Pro on ebay from Phinmole, that had cracks running up the butt from the ivory ring all the way to the wrap, on both sides. From the picture he posted on ebay, it looked like a surface finish problem. As soon as I received the cue it was obvious that one of the finish lines was definitely a crack - very visible just looking at it (and my eyes are bad). Since Phinmole types in font 6, I'm sure he could see this as well, but he insists he could not. The buttcap was spinning and the screw was loose, so I took it off to examine further, hoping I could fix it myself and only be out a little; however, the crack ran all the way across the butt of the cue.

Phinmole refunded me the price of the cue, plus $7.50 for his half of the shipping, so I'm out the other $7.50, plus $20 it cost me to ship back to him (he used UPS ground of all things).

What pisses me off is that, after many email exchanges, it's obvious to me that he got screwed when he bought the cue - he mentioned to me that the seller told HIM that it was not a crack. So apparently he complained when he bought it and was quite aware that it was cracked. Yet he doesn't mention that in the ebay description or show pictures that would have made it obvious. He simply hoped he could dump it off for the highest price possible by not mentioning the cracks. Yeah, lots of people do it. That might be why he thought he could get away with it as well. A $27.50 lesson to me not to deal with Phinmole.
 
Interesting.. I have dealt with phinmole more than once. Usually I was the seller but he seems like a good guy to me.
 
Nine Ball said:
Interesting.. I have dealt with phinmole more than once. Usually I was the seller but he seems like a good guy to me.
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and he did refund your money minus shipping costs which is what we all do.
 
Nine Ball said:
and he did refund your money minus shipping costs which is what we all do.
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Really Josh?, if you got caught being dishonest in your description, or if you simply missed mentioning some critical bit of information, like say...A CRACK THROUGH THE CUE BUTT....you wouldn't feel you should refund the full amount that the buyer sent you?

Or do you feel that it's the buyer's tough luck if YOU make a mistake?

Edited to remove final line that might have been misinterpreted. I'm not surprised that anyone here on AZ would think it's the buyer's tough luck if they get hosed by a seller - it happens too often on ebay AND on AZ, which is why I'm down from 40 cues last year to 4 this year. There is so much dishonesty selling cues that the honest people now feel they have to cheat in order to keep up.
 
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Nine Ball said:
Interesting.. I have dealt with phinmole more than once. Usually I was the seller but he seems like a good guy to me.
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Phinmole is very friendly, and that is great; however, he didn't mention the crack in the ebay auction, and that is NOT great. And then he claimed that he didn't know the cue was cracked - that would be impossible unless he is blind, and as I said, he types emails in a very small font.

My opinion is that sellers should mention things like cracks, wobble, etc, in cues they are selling. If they fail to do so, then the buyer should not be out a single penny.
 
Sorry to hear about your experience...I've done business with Felix in the past and I wouldn't consider this one transaction to be a blark mark on his record..It's tough buying a cue that has damage when you don't know the true extent of it until you have it in your own hands..thats why I always stay away from cues as such

Better luck in the future,

Rack'em
__________________
 
rack'em zach'em said:
Sorry to hear about your experience...I've done business with Felix in the past and I wouldn't consider this one transaction to be a blark mark on his record..It's tough buying a cue that has damage when you don't know the true extent of it until you have it in your own hands..thats why I always stay away from cues as such

Better luck in the future,

Rack'em
__________________
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Thanks, glad to hear that - hopefully I'm the first and only victim. It's the nondisclosure of obvious damage that bugs me. And then when notified, only submitting a partial refund.
 
If it was my error I'd offer the BUYER a FULL refund, FRT included.

Not finding fault with the SELLER, but, if I screw up it's time to pay the piper.
 
Phinmole (Great Guy To do Business with ! )

I have also had several transactions with Felix and he is a stand up guy !
I'm sure no one here is perfect (with the exception of Joerackem, Joe Neilson) (Bama Cues,Joe Lolley)

Give me your paypal account and i'll pay the difference if your that upset but I feel you trying to ruin Felix reputation is just wrong. I still don't think he was trying to get over on you.

this is just my opinion and we all have them but i'll betcha most people on AZ will say the say thing about Felix as me.


Steve Luskey
 
Quote from RunScott in some lame ass forum:

I'm out $27.50 of the shipping costs, which I posted over on AZ, simply because the AZ 'for sell' section gets more viewing than anywhere else, and I had already told him that if he didn't cover the shipping I would post and ask the opinions of others....'others' being the AZ vultures who I'm sure will turn that thread into a bloodbath expeditiously.



Consider the $27.50 the cost for using this forum you despise so much.
 
So is it the $27.50 that your out that bothers your or him in your view misrepresenting the item,perhaps he didnt know it was cracked but regardless of it all people are scratching there heads and thinking your not a victim here,wrong word for it I believe.I personally had a dealing with another respected member here when I sold a cue,I felt I described it correctly and he did not,we compromised and I went half on a refinish with him and when all was said and done he was happy and so was I.I dont believe I was being dishonest and Im sure Phinmole was not either. :cool:
 
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I dont know. Ive done a deal and talked with runscott and he is a good guy.
If he knew he was gonna post here he should have snapped pics. A crack is a crack. Thats hard to miss guys. A full refund should have been issued. Not liking the cue is different then this. nothing less should have been accepted
 
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Phinmole is a user here. He's a great guy and an honest seller. There's something missing in this story.........I will be eagerly awaiting Felix's response. This sounds nothing like Felix.
 
i dont think he has much to say being as his last log on was today at 1:09 am. no way he didnt see this thread esp when there is two of the same threads
 
hangemhigh said:
Quote from RunScott in some lame ass forum:

I'm out $27.50 of the shipping costs, which I posted over on AZ, simply because the AZ 'for sell' section gets more viewing than anywhere else, and I had already told him that if he didn't cover the shipping I would post and ask the opinions of others....'others' being the AZ vultures who I'm sure will turn that thread into a bloodbath expeditiously.



Consider the $27.50 the cost for using this forum you despise so much.
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$7 additional dollars would make him a "club member"...
 
dave sutton said:
i dont think he has much to say being as his last log on was today at 1:09 am. no way he didnt see this thread esp when there is two of the same threads
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I just looked and it said 10:09pm,but then again your on the east coast and Im in AZ,lol. :p
 
runscott said:
I'm not hoping for any resolution, and I'm only out $27.50, but I thought I would mention this in case anyone else deals with Phinmole.

I won a Hoppe Pro on ebay from Phinmole, that had cracks running up the butt from the ivory ring all the way to the wrap, on both sides. From the picture he posted on ebay, it looked like a surface finish problem. As soon as I received the cue it was obvious that one of the finish lines was definitely a crack - very visible just looking at it (and my eyes are bad). Since Phinmole types in font 6, I'm sure he could see this as well, but he insists he could not. The buttcap was spinning and the screw was loose, so I took it off to examine further, hoping I could fix it myself and only be out a little; however, the crack ran all the way across the butt of the cue.

Phinmole refunded me the price of the cue, plus $7.50 for his half of the shipping, so I'm out the other $7.50, plus $20 it cost me to ship back to him (he used UPS ground of all things).

What pisses me off is that, after many email exchanges, it's obvious to me that he got screwed when he bought the cue - he mentioned to me that the seller told HIM that it was not a crack. So apparently he complained when he bought it and was quite aware that it was cracked. Yet he doesn't mention that in the ebay description or show pictures that would have made it obvious. He simply hoped he could dump it off for the highest price possible by not mentioning the cracks. Yeah, lots of people do it. That might be why he thought he could get away with it as well. A $27.50 lesson to me not to deal with Phinmole.
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I was curious to see the actual auction page with his pictures and description.

Went to ebay and searched all items by phinmole active and completed and did not see the cue.

Can you give us a link?
 
You got a refund on the cue but not refunded on the shipping. Did it say on the auction page refund minus shipping costs or none of that was said?

If we could see the auction page I think that would help.

There are some who will refund the shipping costs, You have others who will split the cost or not refund the shipping amount at all.

I don't feel there's one set way to do it. Everyone has their own terms when it comes to shipping costs. For example, The ones who charge more than it really costs to ship.

When I sell a cue I offer a return if unsatisfied minus the shipping costs as long as the cue is returned in the same condition as sent.

I guess Phinmole is a no refund on the shipping costs seller. Nothing wrong with that.

It's understandable your angry about the cue not as described and had to pay for shipping. Maybe we should all start asking about that up front.

Don't get angry with me. I'm not for or against you. Just offering my worthless thoughts.


and yes if he knew it was cracked, Which I'm not saying he did or didn't as only he knows that, Then he should of said something.
 
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If you misrepresent an item the buyer should not be out a red nickel. Not for shipping, not for anything. There is no logic any other way.

JV
 
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