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View Full Version : Extraordinary customer service-Predator Cues


oldplayer
01-11-2014, 05:51 AM
Last week I found a hairline crack on my predator cue shaft, from the ferrule and back about 1 1/4 inches. . I sent it into Predator and it was delivered by fed-ex (my mailbox buddy told me that if you want something to be delivered "safely", use fed-ex)...Predator signed for acceptance on Friday (1/10/13) at 2:18pm.
at 5:30 pm that same day (3 hours later) I received a call from the service department.and the reason for the crack was the fact that the diameter of the shaft had been reduced. I am sure this was caused by my cleaning procedure for the past 2 years. I would clean with denatured alcohol and a "magic eraser" and then 2000 grit paper.....I guess too often. in the future I would like to know of an alternative as the tables I have played on are past being dirty. just let the shaft turn blue? Predator offered me a discount on a new shaft as they could not warranty the item due to what I would call "abuse". I have no problem with that...hope to have the new shaft in a few days so I can go back to what I do.....play pool! :grin-square:
kudos to Predator for the service and prompt response! :dance::happydance::woot:

shamadam
01-11-2014, 08:23 AM
Can you tell us what kind of shaft it was? If it was a 314 shaft that started out at 12.75 mm and you turned it down to about 11.75 mm than I don't see it as abuse. I see it as you turning the cue down to the Predator Z shaft diameter. The Z shafts come at 11.75 mm brand new. Now if it was a Z shaft, and you turned that down even thinner, than I could see it being a problem. Just curious.

$TAKE HOR$E
01-11-2014, 08:31 AM
I had a problem with a predator shaft once and they gave me a new one no questions asked and no pro rate. The way they do an exchange is exactly like how tire shops do it if you purchase the road hazard package. If you have a 314 or 314-2 for example, they go off the original diameter and the closer it is to that the less difference you pay. If the shaft is full size and the problem is faulty craftsmanship you pay nothing.

THEREALSDKID
01-11-2014, 08:34 AM
I had a 314-2 predator shaft that I would only clean with a damp cloth, just to get the blue off. I had it about 6 months and it cracked right down by the joint collar. I sent it back to predator and said I had a defective shaft. they called me a week later and said they wouldn't warranty it because I was BREAKING with it. (which they considered abuse) thing is I never broke with it. I asked them how they could tell, they said we know these things. they just didn't want to give me a new shaft. they said they would give me a new shaft at 20% off. I said to send the shaft back. as soon as I got the shaft back, I broke it into splinters and sent it back to them. ive never used a predator again ! my opinion is predator shafts are over rated !

oldplayer
01-11-2014, 08:35 AM
it is a 314-2

TomInFaribo
01-11-2014, 08:52 AM
I purchased a new predator cue through Seyberts and a z2 and 314-2 shafts about 1 year ago. Did some research on the 314 as I wanted a thinner shaft. Seyberts turned down the 314 to 12.25mm. This was the minimum diameter Predator would allow to maintain warranty. I believe I doubled checked that number and found the 12.25 diameter listed on the Predator site somewhere. It was in fine print.
I would say if you didn't turn it down then it was Terrible Poor Service. You'd have to be sanding every day to take that much off in 2 years.
Glad to hear the story though. If I have problems with mine I'll send it back to Seybert's not directly into Predator.

timothysoong
01-11-2014, 09:11 AM
I had a 314-2 predator shaft that I would only clean with a damp cloth, just to get the blue off. I had it about 6 months and it cracked right down by the joint collar. I sent it back to predator and said I had a defective shaft. they called me a week later and said they wouldn't warranty it because I was BREAKING with it. (which they considered abuse) thing is I never broke with it. I asked them how they could tell, they said we know these things. they just didn't want to give me a new shaft. they said they would give me a new shaft at 20% off. I said to send the shaft back. as soon as I got the shaft back, I broke it into splinters and sent it back to them. ive never used a predator again ! my opinion is predator shafts are over rated !

lol, well done my friend. :thumbup:

oldplayer
01-11-2014, 09:29 AM
I purchased a new predator cue through Seyberts and a z2 and 314-2 shafts about 1 year ago. Did some research on the 314 as I wanted a thinner shaft. Seyberts turned down the 314 to 12.25mm. This was the minimum diameter Predator would allow to maintain warranty. I believe I doubled checked that number and found the 12.25 diameter listed on the Predator site somewhere. It was in fine print.
I would say if you didn't turn it down then it was Terrible Poor Service. You'd have to be sanding every day to take that much off in 2 years.
Glad to hear the story though. If I have problems with mine I'll send it back to Seybert's not directly into Predator.

the plot thickens

Quesports
01-11-2014, 09:47 AM
I had an original 314 shaft that warped so I sent it back and got the classic response. We will not replace the shaft as it is ACCEPTABLY WARPED...I had a good laugh stuck it in an old case in the closet where it sits today.. So much for Predator their customer service is extra ordinary no doubt!!

JB Cases
01-11-2014, 10:33 AM
You can clean your ferrule with toothpaste and not reduce it at all. I would say you did a LOT of sanding with 2000 grit to get it to a point where it would crack. I am not sure if I would have accepted that reasoning. Then again I have never had a ferrule crack on me other than ivory. I have never seen the synthetic materials on any of my ferrules crack in the past twenty years.

Wait I take it back.

I had ONE ferrule break, it was something experimental that Joe Piccone gave me to try out, maybe corian or something like that, I took it to the pool room and it exploded into splinters. That was in 1989.

cardiac kid
01-11-2014, 10:39 AM
You can clean your ferrule with toothpaste and not reduce it at all. I would say you did a LOT of sanding with 2000 grit to get it to a point where it would crack. I am not sure if I would have accepted that reasoning. Then again I have never had a ferrule crack on me other than ivory. I have never seen the synthetic materials on any of my ferrules crack in the past twenty years.

Wait I take it back.

I had ONE ferrule break, it was something experimental that Joe Piccone gave me to try out, maybe corian or something like that, I took it to the pool room and it exploded into splinters. That was in 1989.

John,

You never owned a 1980's Meucci. Don't remember a ferrule NOT cracking :eek: !

Lyn

JB Cases
01-11-2014, 10:45 AM
John,

You never owned a 1980's Meucci. Don't remember a ferrule NOT cracking :eek: !

Lyn

:-) I never had a ferrule on my Meuccis crack but I didn't really play with any of them long enough to find out.

PETROBOY
01-11-2014, 10:50 AM
This is off the Predator site

TIP DIAMETER. We do not recommend turning your shaft down. You can choose to turn your shaft, but any 3142 shaft turned below 12.25 mm, any Z2 shaft turned below 11.40 mm, and any Fat shaft turned below 12.70 mm will result in an automatic void of your warranty.

cuesblues
01-11-2014, 11:01 AM
I took it to the pool room and it exploded into splinters. That was in 1989.


It wasn't me, my Exploding Ferrules Corporation wasn't formed until 2013.

This reminds me that I have to send a snapped Poison Venom break shaft back to The Predator Group.
When it happened (a while ago) on Predator's website they said send them an email explaining the problem, they might take care of it, and sometimes emails are passed around for everybody to laugh at.
I said "here's a real knee slapper, my Poison Venom shaft broke in half"
They said no problem send it back, I just need to do it.

mcsock
01-11-2014, 11:02 AM
I want to get a LD shaft for my play cue. Some people seem to get ok cust. service from Predator, other do not. This is enough to steer me away to a different brand of shaft. In this small of a market, rep is a big deal.

HawaiianEye
01-11-2014, 11:24 AM
I have a Predator shaft and I'd say, "they aren't what they are CRACKED UP to be".

http://idioms.thefreedictionary.com/cracked+up+to+be

oldplayer
01-11-2014, 01:02 PM
so what ld shaft do we like?

MitchAlsup
01-11-2014, 02:42 PM
I am sure this was caused by my cleaning procedure for the past 2 years. I would clean with denatured alcohol and a "magic eraser" and then 2000 grit paper.....I guess too often. in the future I would like to know of an alternative as the tables I have played on are past being dirty. just let the shaft turn blue?

Before any play, I put 10 thick and heavy coats of Carnuba wax on the shaft.
Then when the shaft picks up the first tinge of blue, I wipe it down with a slightly damp terry cloth, then I wipe it down with a completely dry terry cloth.

I have used this procedure for 5 years on my Z2 without any warping and it still looks new.

timothysoong
01-11-2014, 03:14 PM
I don't get why most people have the blueing problem on their shaft. Just chalk properly and don't let chalk fall on the ferrule and on the shaft.

Just use a damp cloth to wipe if any blue stuffs falls or sticks on it and rewipe it immediately with a dry cloth.

poolguy4u
01-11-2014, 10:06 PM
:confused:

Now are they going to send you the old shaft back too?

Hopefully they will send you the old shaft too.

I'd like to buy the cracked shaft at a discount.:thumbup:

imissedthe9
01-12-2014, 02:35 AM
Seems to me all they did was tell you they can't warranty your shaft and offer to sell you a new one.

Try getting then to fix or replace something covered under they're warranty and see how f***ed up they are.

Almost impossible to get something fixed or replaced unless you know somebody.

timothysoong
01-12-2014, 02:40 AM
Seems to me all they did was tell you they can't warranty your shaft and offer to sell you a new one.



Try getting then to fix or replace something covered under they're warranty and see how f***ed up they are.



Almost impossible to get something fixed or replaced unless you know somebody.


Yeah that's no good service.

Joss have good customer service, I remember I had the thorhammer lent to a friend, he returned the shaft without the brass insert and the shaft went warped.

I contacts Dan Janes, he offered me a replacement accordingly to my preferred shaft weight and wanted me to break/cut the shaft into two and proved the shaft is no longer usable. I just have to pay the $25-30 shipped overseas to Taiwan.m

This imo is what we call good customer service.

bman
01-12-2014, 03:54 AM
Predator as a company has dropped a ton!!!
Made in China! Warranty is horrible! I've had 5 shafts split in half and had no problem on the first one 8 years ago they just gave me a new shaft. Now with this new ferrule there life span is maybe 2 years if your lucky. Customer service is a joke now. There booth at all the events is a joke as well now. Sad for what was such a great company.

Roadking
01-12-2014, 04:49 AM
Im a fan of the 314-2 shaft but from hearing most peoples stories I have to say Predators customer service & warrenty stinks. I understand that they can't replace every shaft they get but to tell you that they can't honor they're warrenty because you break with the cue is ridiculous.

oldplayer
01-12-2014, 06:52 AM
:confused:

Now are they going to send you the old shaft back too?

Hopefully they will send you the old shaft too.

I'd like to buy the cracked shaft at a discount.:thumbup:

i'll keep you informed about that, calling them in the am for disposition

oldplayer
01-12-2014, 07:04 AM
so, should I consider an ob-shaft (ob-1 or classic or what?).........I can get an ob for about $20 more than the predator and then there might be the shipping additionally, and I can pick it up from ozone billiards because they are 10 minutes from my house!.....

jaetee
01-12-2014, 07:22 AM
In my experience, blueing of the shaft occurs mostly to people who frequently use sandpaper and then don't do anything to seal the wood afterwards. It doesn't matter if the shaft is solid maple or laminated, wood is still wood. And if you expose those pores you give chalk nooks and crannies to fill.

Anytime I put abrasives of any kind to my shafts (which does happen from time to time) I spray on a film of sanding sealer and then smooth that down with 000 steel wool. That makes for an awesome feeling shaft that repels chalk deposits. Once you've used the steel wool enough times to have gotten through the layer of sealer, repeat.

Maniac
01-12-2014, 08:24 AM
so, should I consider an ob-shaft (ob-1 or classic or what?).........

I have four 314-2 Predator shafts and one OB Classic...and I can tell you that if I hadn't have already owned the Predator shafts before the OB Classic came out on the market...I would be the owner of five OB Classic shafts...I like them (and their customer service) a lot better.

Maniac

timothysoong
01-12-2014, 08:25 AM
I have four 314-2 Predator shafts and one OB Classic...and I can tell you that if I hadn't have already owned the Predator shafts before the OB Classic came out on the market...I would be the owner of five OB Classic shafts...I like them (and their customer service) a lot better.

Maniac

Couldn't agree more, OB and Mezz both have good customer service. And they both play differently great!

SouthernDraw
01-12-2014, 08:36 AM
Not saying this is what you have done, but...

If you used a lathe or drill, and held in same spot too long, it will delaminate the wood. The glue in the wood will break down. This happens often when inexperienced repairmen use a drill to clean a shaft. My guess is that they've learned to spot this quickly.

Daren

Respect, Courage, and Commitment!