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westcoast
01-14-2014, 06:25 PM
I purchased the Earl/Efren match and got a confirmation e-mail with username and password. However, when I enter them it won't work. I e-mailed them 3 times and received no response. Any solutions?

beetle
01-14-2014, 06:27 PM
Same here…
I get the attached message…

I purchased the Earl/Efren match and got a confirmation e-mail with username and password. However, when I enter them it won't work. I e-mailed them 3 times and received no response. Any solutions?

westcoast
01-14-2014, 06:29 PM
same problem. I'm not getting any response and I'm pissed. What's going on here?

dognit26
01-14-2014, 06:30 PM
same problem here also

westcoast
01-14-2014, 06:34 PM
What are we supposed to do? I'm getting no help from their side. Request a refund from paypal? Problem is I really wanted to watch this match

westcoast
01-14-2014, 06:37 PM
can somebody post or PM me a working login and PW? I sincerely paid and the info they sent me won't work.

Kickin' Chicken
01-14-2014, 06:37 PM
really frustrating after all the hype and anticipation.

best,
brian kc

beetle
01-14-2014, 06:37 PM
I guess we just have to wait & hope. I've tried in 3 browsers and no luck.

What are we supposed to do? I'm getting no help from their side. Request a refund from paypal? Problem is I really wanted to watch this match

westcoast
01-14-2014, 06:38 PM
I guess we just have to wait & hope. I've tried in 3 browsers and no luck.

I've even tried other computers and it won't work. Is it working for anybody?

beetle
01-14-2014, 06:40 PM
Can someone who is getting the stream/chat, inform them of this thread/emails so we can get assistance? Thanks!

I've even tried other computers and it won't work. Is it working for anybody?

westcoast
01-14-2014, 06:43 PM
how come none of them are responding to us? By the time they get it fixed the match may be over. I'm really pissed

westcoast
01-14-2014, 06:45 PM
they should really start streaming this for free. This is awful.

ByronJr
01-14-2014, 06:47 PM
Did you guys try emailing Insidepool? That's what I did and they solved whatever issues they were having

Dhintz
01-14-2014, 06:47 PM
Im having the same problem

Dhintz
01-14-2014, 06:49 PM
No response from the email. I bet it is getting a lot of them.

beetle
01-14-2014, 06:50 PM
Yes, I followed the instructions in the email and sent JR an email and have heard nothing.

Did you guys try emailing Insidepool? That's what I did and they solved whatever issues they were having

westcoast
01-14-2014, 06:50 PM
Did you guys try emailing Insidepool? That's what I did and they solved whatever issues they were having

I replied to their email 3 times and I get no response. Who are you emailing?

nb92
01-14-2014, 06:51 PM
I believe this is the number for the poolroom.. maybe they could ask IP to provide a status....

(718) 472-2124

ByronJr
01-14-2014, 06:58 PM
Jrcue@aol.com

gregcantrall
01-14-2014, 07:03 PM
just got in finally

westcoast
01-14-2014, 07:06 PM
Jrcue@aol.com

I sent 4 emails to that address and I haven't received a response

Nostroke
01-14-2014, 07:06 PM
still cant get in

Gunn_Slinger
01-14-2014, 07:07 PM
Same here…
I get the attached message…

I am not even getting this box. Still not able to get in
super pissed

Nostroke
01-14-2014, 07:08 PM
I'll take the under on whether we get a refund or not.

westcoast
01-14-2014, 07:09 PM
I sent 4 emails to that address and I haven't received a response

finally received a response. they said they're working on it, but I still can't get in

Nostroke
01-14-2014, 07:12 PM
I am not even getting this box. Still not able to get in
super pissed

There's 2 places to sign in on the Fn page! Regoddamnddiculous! I think you use the one you have to scroll down to.


Just got off the phone-They say if you aren't in now, you will never get in! She gave me an 800 number and i called that and they told me i had to write a letter to JR requesting a refund. The address is on the recording. Ok- Just kidding about that- I didnt talk to anyone.

rayjay
01-14-2014, 07:16 PM
That's the one I've been trying, on the insidepool ppv homepage, and still can't get in, or get a response from jrcalvin.

gutshot
01-14-2014, 07:21 PM
I couldn't get in until after 8pm. You have to use the login box directly below the stream window on www.insidepool.tv

Don't use the login at the top right corner. Use the login information exactly how is comes from the email. If it doesn't work I don't know what to do other that keep trying to email JR.

Kelly

Lock Doctor
01-14-2014, 07:25 PM
Not even getting the streaming window now!

beetle
01-14-2014, 07:46 PM
Not working and no communication. This was my last message to JR: EDIT: that got their attention and I am in…. DOUBLE EDIT: It would only stream for 5-10 seconds and then it would freeze, requiring me to reload and log-in again. So, basically I could see three 10 second clips every few minutes, if I was lucky.

Jadssons
01-14-2014, 07:54 PM
Still can't get I . What a crock!

westcoast
01-14-2014, 08:01 PM
Finally get in! 11-8 Earl. At least get to see some of the match

Jadssons
01-14-2014, 08:08 PM
Finally get in! 11-8 Earl. At least get to see some of the match

Where did you log in at?

westcoast
01-14-2014, 08:28 PM
Where did you log in at?

from the insidepool.tv website- at the login area for the stream. took forever to finally get on

Wedge
01-14-2014, 08:31 PM
This is total BS...I stayed home to watch this and on top of that I paid for all three days!

Wedge

Jadssons
01-14-2014, 08:38 PM
I opened a case through paypal for a refund.

westcoast
01-14-2014, 08:39 PM
This is total BS...I stayed home to watch this and on top of that I paid for all three days!

Wedge

I agree. I wonder what happened to cause this

rayjay
01-14-2014, 08:48 PM
Just got an email from JRCalvin with a new username and password...that works! I'm in! And for the $10 price, I was told this is good all week. Cool move!
:D

Wedge
01-14-2014, 09:04 PM
Just got an email from JRCalvin with a new username and password...that works! I'm in! And for the $10 price, I was told this is good all week. Cool move!
:D

Use the log in at the top right corner of the screen or did it appear in the middle of the screen!

Thanks

Sloppy Pockets
01-14-2014, 09:15 PM
Just got an email from JRCalvin with a new username and password...that works! I'm in! And for the $10 price, I was told this is good all week. Cool move!
:D

Crap, I should have only paid for the one day. Lol

I got on but the stream was so choppy it wasn't even worth watching. Then toward the end it froze up several times. After we logged in and had it freeze up again several times it came back smooth as can be. Weird.

Oh, well, at least I eventually found out that pool balls actually roll smoothly instead of in fits and starts like they originally appeared to.

Sloppy Pockets
01-14-2014, 09:17 PM
Use the log in at the top right corner of the screen or did it appear in the middle of the screen!

Thanks

I think the one at the upper right is to log onto the chat. I don't chat, so I'm not sure about that.

Wedge
01-14-2014, 09:19 PM
Crap, I should have only paid for the one day. Lol

I got on but the stream was so choppy it wasn't even worth watching. Then toward the end it froze up several times. After we logged in and had it freeze up again several times it came back smooth as can be. Weird.

Oh, well, at least I eventually found out that pool balls actually roll smoothly instead of in fits and starts like they originally appeared to.

Where did you log in at the top right of the screen or was there a box in the middle? All I got in the middle of the screen was a white square where the stream should be. Nothing asking for my log in credentials.

Thanks

Wedge

Sloppy Pockets
01-14-2014, 09:26 PM
Where did you log in at the top right of the screen or was there a box in the middle? All I got in the middle of the screen was a white square where the stream should be. Nothing asking for my log in credentials.

Thanks

Wedge

I had to scroll down toward the bottom of the page. If you are watching tomorrow I'll be checking AZB to see if anyone is still having problems and I'll post a screen capture showing where the login box is and what it looks like, or at least how it appears in my browser.

Hope you have better luck tomorrow. Cheers.

Gunn_Slinger
01-14-2014, 09:26 PM
That is what we got as well, NO LOG on box in the middle that they all talked
about. Still no resolution from IP.
Really sucks that they let a match that so many have looked forward to watching
run away from them with bad logistics.
pissed in virginia
mrs.g

markgw
01-14-2014, 09:32 PM
I purchased the Earl/Efren match and got a confirmation e-mail with username and password. However, when I enter them it won't work. I e-mailed them 3 times and received no response. Any solutions?

I also paid for 3 days and received my pay-pal confirmation. I didn't realize the welcome link username and password was sent to my spam folder. I got the username and password and it didn't work. I sent JR an email and haven't received an email yet. I am hopeful to be able to watch tomorrow:-)

markgw
01-14-2014, 09:34 PM
Crap, I should have only paid for the one day. Lol

I got on but the stream was so choppy it wasn't even worth watching. Then toward the end it froze up several times. After we logged in and had it freeze up again several times it came back smooth as can be. Weird.

Oh, well, at least I eventually found out that pool balls actually roll smoothly instead of in fits and starts like they originally appeared to.

Hope he does that for me:-)