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View Full Version : Insidepool: Thanks for the stream. But won't buy day 2 & 3...


CreeDo
01-14-2014, 09:08 PM
...unless you fix the login issue, either by fixing providers
or figuring out some workaround.

For those who missed the Earl vs. Efren stream (8 ball, race to 17, Earl wins 17-11)
- about 827523097 people have problems logging in.
I missed 2 hours of the match hassling with this problem.

It is absolutely NOT user error.
Not in most cases.
People wasted hours doing stuff like rebooting, deleting cache, refreshing,
logging in and out of ustream, trying other browsers, and so on.

But it's some stupid programming error or bug in the login system -
Names and passwords that are supposed to work, don't.
They are copied and pasted (or typed perfectly) from the emails
we all received, yet they give an authentication error.

The only reason I got on, is the admin for the chatroom (whoever that was)
sat there manually fixing all of these invalid names and passwords.
There must have been over a hundred. Some people never got it to work.

I did eventually, but I won't be buying more of this stream
(and possibly any other IP stream). Not out of spite, but because I flat out
don't trust it to work. I won't throw away money on a stream and then miss hours
of it due to technical glitches. Not for 10 bucks. I'd rather give 40 bucks to TAR
and watch a stream that has worked perfectly for years.

Thanks for reading my rant, especially if anyone from InsidePool is paying attention.
I understand you guys didn't personally create the shitty login code,
and don't run the login server.

But it's on you to find an alternative if your chosen stream provider sucks.

Wedge
01-14-2014, 09:12 PM
I never got in! Did you ever get the User Name and Log In in the middle of the page? I never did. I tried the log in at the upper right corner. I paid for all 3 days...WTF!

Wedge

Mkbtank
01-14-2014, 09:18 PM
I never got in! Did you ever get the User Name and Log In in the middle of the page? I never did. I tried the log in at the upper right corner. I paid for all 3 days...WTF!



Wedge


Same here!


Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)

leto1776
01-14-2014, 09:18 PM
Hardly the first time ustream has hard problems with PPV. Invicta Fighting Championships crashed the paywall during their first online PPV. Thankfully, mine worked, but it ended up with Invicta removing the paywall and refunding everyone.

StraightPoolIU
01-14-2014, 09:25 PM
Yeah I thought something like this may happen and it was one of the reasons I didn't buy the stream. When someone doesn't regularly do ppvs there are going to be bugs and they are going to be hard to work out on the fly. That's why I only buy ppvs from TAR and Accu-Stats. They both have a lot of experience and everything is of primo quality.

Sent from my SCH-I545 using Tapatalk

markgw
01-14-2014, 09:39 PM
...unless you fix the login issue, either by fixing providers
or figuring out some workaround.

For those who missed the Earl vs. Efren stream (8 ball, race to 17, Earl wins 17-11)
- about 827523097 people have problems logging in.
I missed 2 hours of the match hassling with this problem.

It is absolutely NOT user error.
Not in most cases.
People wasted hours doing stuff like rebooting, deleting cache, refreshing,
logging in and out of ustream, trying other browsers, and so on.

But it's some stupid programming error or bug in the login system -
Names and passwords that are supposed to work, don't.
They are copied and pasted (or typed perfectly) from the emails
we all received, yet they give an authentication error.

The only reason I got on, is the admin for the chatroom (whoever that was)
sat there manually fixing all of these invalid names and passwords.
There must have been over a hundred. Some people never got it to work.

I did eventually, but I won't be buying more of this stream
(and possibly any other IP stream). Not out of spite, but because I flat out
don't trust it to work. I won't throw away money on a stream and then miss hours
of it due to technical glitches. Not for 10 bucks. I'd rather give 40 bucks to TAR
and watch a stream that has worked perfectly for years.

Thanks for reading my rant, especially if anyone from InsidePool is paying attention.
I understand you guys didn't personally create the shitty login code,
and don't run the login server.

But it's on you to find an alternative if your chosen stream provider sucks.

I cant even get the replay to work:-). My username and password was bogus too..However they did send me a new password really fast and I was able to see a great stream with Firefox.....

rogwin
01-14-2014, 09:47 PM
Missed the whole show.. Can't even log in. not good

Sloppy Pockets
01-14-2014, 09:52 PM
I cant even get the replay to work:-). My username and password was bogus too..

That's strange. My user name was just my e-mail account with the "@" and the "dot" replaced by underscores.

My password was one I made up previously for another stream, which is just my last name followed by the number "420".

Musta been kinda baked when I made that one up.:embarrassed2:

nb92
01-14-2014, 09:56 PM
.. not sure of the name of the 3rd party provider...

but really should standardize to the same logon service as Accu-stats, then Tar and now big truck... same logon, same password... hit access content and a way you go!

PINKLADY
01-15-2014, 03:06 AM
@ Creedo

worked for me! i got the full stream tonight of Bonus Ball, from June....

;)

RED LITE
01-15-2014, 03:23 AM
Thanks to the OP.

I was hoping to get some feedback on this programming.... I waited out the first day to make sure it was all worthwhile. Now, I'm "out".

RL

RADAR
01-15-2014, 03:49 AM
Thanks for heads up because i was real close to make purchase on 3 day pass!:(

Jeff Rosen
01-15-2014, 04:08 AM
Although unrelated to the internet stream, did you know that players in the Mega Bucks League at Steinway had to pay the admission (albeit at a discount) to get into Steinway to play in their league? G-d forbid they get a glimpse of the match!!!

miramachine
01-15-2014, 04:58 AM
Yeah, it took my money for the 3 day pass much pretty easy but zero help and no response to any email.

Fenring
01-15-2014, 06:59 AM
I managed to log in about 8:05 EST and got to watch the whole match after about a half-hour of trying. I was a bit worried that I might not be able to since so many people on the chat were having a hard time logging in. I purchased the one-day pass to give it a try, but probably won't subject myself to the hassle of another "log-in fail" session.

On the plus-side, it was a good match...for Earl. I think I saw Efren stroke the cue twice in the first five games - on his breaks.

rmw
01-15-2014, 07:31 AM
I also bought the first night but will not be returning for 2nd and 3rd night due to numerous issues including:




Match was (and still is) advertised as beginning at 7 EST. After buying the stream, was advised that it does not actually start until 8 and no logins are allowed until 7:30. Actual start was closer to 8:30 (not sure when it actually started due to login issues).


Login did not work until well after match started despite continuous attempts and e-mail exchanges.


When it finally started, Broadcast was very choppy (strange in that free stream of warm-up was fine but actual match was not)


Never had these issues with TAR - also do not remember having to pay sales tax on a stream.

CreeDo
01-15-2014, 07:59 AM
I also bought the first night but will not be returning for 2nd and 3rd night due to numerous issues including:




Match was (and still is) advertised as beginning at 7 EST. After buying the stream, was advised that it does not actually start until 8 and no logins are allowed until 7:30. Actual start was closer to 8:30 (not sure when it actually started due to login issues).


Login did not work until well after match started despite continuous attempts and e-mail exchanges.


When it finally started, Broadcast was very choppy (strange in that free stream of warm-up was fine but actual match was not)


Never had these issues with TAR - also do not remember having to pay sales tax on a stream.

This is spot on. It's bad enough there are issues that might be out of InsidePool's control,
like the service generating logins and passwords that don't work.

But InsidePool doesn't do themselves any favors. Their flyers didn't list the start time.
The AZ post didn't either. A video on their page briefly flashed an alternate flyer with a 7:00 pm start time.
Then I find out elsewhere it's 7:30. Then it becomes "no, 7:30 is when we'll start permitting PPV logins,
the match is at 8:00". Which it didn't really.

Why block logins prior to 7:30? Wouldn't have been so bad, hassling for hours to get the logins working,
if I didn't actually miss any pool.

Insidepool put all the "buy" links front and center on their page, but many people were lost about where
to login (below the buy links is a free stream, below the free stream is a paid stream with login... confusing).
Then there's the "top right corner" login which is for insidepool's website and
completely unrelated to logging into the stream. But lots of people saw that and tried to use
the stream name and password there.

I didn't have the choppiness issues others had, but for a few people, it started fine, got choppy,
and stayed choppy for the rest of the match, they gave up and quit.

lfigueroa
01-15-2014, 08:19 AM
I understand some folks had problems logging on. I did too but got on in time for the start of the match. I thought the sound and image was fine, though I did get a little chop towards the end of the match, but nothing terrible. I think it bears mentioning that not everyone experienced problems, though I can't say what percentage did.

It should also be mentioned that the reason the start time of the match was delayed was to given folks more time to log on and/or fix woes accessing the stream.

Overall, I had a good experience. The match was exciting and the pool amazing.

Lou Figueroa

stljohnny
01-15-2014, 01:51 PM
I bought the 3-day pass Monday, and the login info worked the first time. I guess I was one of the few? The stream was never choppy for me.

westcoast
01-15-2014, 02:12 PM
I couldn't get in until it was already 11-8 score. I missed more than half the match. I won't be buying tonight either.

PETROBOY
01-15-2014, 02:16 PM
Has Inside pool emailed you guys yet or posted anything as to what happened or how they can make it up?

gregcantrall
01-15-2014, 02:48 PM
Has Inside pool emailed you guys yet or posted anything as to what happened or how they can make it up?
I sent 2 emails and several PM's. Only reply I got was after one hour a PM that said "try it now".
I tried 3 different browsers and alternated copy pasted and typing manually for an hour and a half.

After an hour and a half the log in worked. I was not doing anything wrong on my end. Not thrilled.

j_zippel
01-15-2014, 03:11 PM
I managed to log in about 8:05 EST and got to watch the whole match after about a half-hour of trying. I was a bit worried that I might not be able to since so many people on the chat were having a hard time logging in. I purchased the one-day pass to give it a try, but probably won't subject myself to the hassle of another "log-in fail" session.

On the plus-side, it was a good match...for Earl. I think I saw Efren stroke the cue twice in the first five games - on his breaks.

Same with me, it worked for me just before the match started

POVPOOL
01-15-2014, 03:17 PM
Hardly the first time ustream has hard problems with PPV. Invicta Fighting Championships crashed the paywall during their first online PPV. Thankfully, mine worked, but it ended up with Invicta removing the paywall and refunding everyone.

Here's a little inside info for all of you...

1st - I'm guessing that this problem will work itself out by today. This is a 3rd party issue with the PPV Provider outside of Ustream and Inside Pool.

2nd - The PPV Provider is NOT Ustream. I happen to know which company they are using for this PPV service, but I'm not at liberty to divulge this as it is not my place to do so.

- I used the same provider during "The Decider" event in Montana last year.
- The way it played out is, that the first day of the event was dismal, but they worked themselves out the next day, although I still had to provide about $200 in refunds a week later.
- I was not happy with several problems that evidently are repeating themselves during this Efren/Earl Event.
- I have switched to a new provider 'AudioVideo Web', which I'm going to use for my POV 2 event coming up, because of these exact problems.

AudioVIdeo Web is the same company used by Accu-Stats, TAR and soon to be, Myself and BigTruck. Basically, we are ALL migrating to AudioVideo Web, as I'm sure Inside Pool will follow thereafter if they decide to do anymore PPV.

DO NOT BLAME Inside Pool or the Pay Per View infrastructure. Simply understand that there are different companies that can provide these services, yet are not fully suited to the way in which billiard streamers would like to service its customers.

From my research, I've found that AudioVideo Web is the closest we can come to a seamless vision of the PPV model for Pool.

By the way... It wasn't a matter of cost either... Audio Video Web actually works out to be less expensive than the service being used by Inside Pool.

As I said - Crossing fingers... These issues should be worked out today, so that this historic match can still take place in your living rooms.

leto1776
01-15-2014, 03:30 PM
Thanks for that Daniel. Didn't know it wasn't Ustream (didn't order this event, saving the cash for POV2)

CreeDo
01-16-2014, 08:29 AM
2nd - The PPV Provider is NOT Ustream. I happen to know which company they are using for this PPV service, but I'm not at liberty to divulge this as it is not my place to do so.

- I used the same provider during "The Decider" event in Montana last year.
- The way it played out is, that the first day of the event was dismal, but they worked themselves out the next day, although I still had to provide about $200 in refunds a week later.

I don't get your mindset at all. If a 3rd party stream company does a terrible job,
and we know it's not a fluke, we know that they CONSISTENTLY do a terrible job,
then name them!

It helps absolutely nobody to keep it a secret. Except the company that sucks at their job.

InsidePool certainly should have no reason to be offended.
In fact it should make them grateful that you give everyone the name of the REAL bad guy,
and take some of the heat off InsidePool.

If a company provides bad service, you are actually screwing future customers
by not calling them out and warning people. If you had posted a fair review of this stream provider,
maybe InsidePool would have chosen someone else like AVweb.

KoolKat9Lives
01-16-2014, 09:16 AM
I don't believe Inside Pool was negligent in their decisions or efforts. At some level, I truly feel bad for them. I saw them in chat working their butts off trying their best to address the major problems - and they're probably stressed as hell.

That said, I hope they find a way to jerk a knot in their PPV provider's ass so customers like me can watch ONE decent night's play for what we paid for. Although I'm not sure there's anything left on the table since Earl already cinched the best 2 out of 3.

I hope Inside Pool becomes stronger, not weaker, from this.

(thanks for posting Daniel, that was classy. Seems that streamers work together better than ...)

dudlock
01-16-2014, 10:46 AM
I don't get your mindset at all. If a 3rd party stream company does a terrible job,
and we know it's not a fluke, we know that they CONSISTENTLY do a terrible job,
then name them!

It helps absolutely nobody to keep it a secret. Except the company that sucks at their job.

InsidePool certainly should have no reason to be offended.
In fact it should make them grateful that you give everyone the name of the REAL bad guy,
and take some of the heat off InsidePool.

If a company provides bad service, you are actually screwing future customers
by not calling them out and warning people. If you had posted a fair review of this stream provider,
maybe InsidePool would have chosen someone else like AVweb.

I have to agree with you, Cree. All the way. I said to give them another chance, because they came back and said that the problems were all straightened out. I really wanted to view the match tonight, because I have a bet. That Earl will sweep. What do you suggest??

rayjay
01-16-2014, 10:59 AM
I bought day 1 for $10, couldn't get in at all. I let them know (email to JRCalvin) that I didn't appreciate it, in a polite way. Much later that same evening, I was sent a new username and password. I got into the stream for the last three shots of the last game. BUT... the new credentials are good for the whole match gratis!! I watched last night and will again tonight. They made it right with me, hope they do the same with everybody else.

markgw
01-16-2014, 11:09 AM
I understand some folks had problems logging on. I did too but got on in time for the start of the match. I thought the sound and image was fine, though I did get a little chop towards the end of the match, but nothing terrible. I think it bears mentioning that not everyone experienced problems, though I can't say what percentage did.

It should also be mentioned that the reason the start time of the match was delayed was to given folks more time to log on and/or fix woes accessing the stream.

Overall, I had a good experience. The match was exciting and the pool amazing.

Lou Figueroa

I had a little trouble but it was all fixed and JR and Alvin both responded in short order to help....Some really great pool...The way they were playing you would never know those were tough conditions on a 5 by 10:-)

markgw
01-16-2014, 11:13 AM
I bought day 1 for $10, couldn't get in at all. I let them know (email to JRCalvin) that I didn't appreciate it, in a polite way. Much later that same evening, I was sent a new username and password. I got into the stream for the last three shots of the last game. BUT... the new credentials are good for the whole match gratis!! I watched last night and will again tonight. They made it right with me, hope they do the same with everybody else.

Nice to hear!! They took care of all my problems and I downloaded Firefox which turned out to be golden. The stream played perfect...I can't wait for tonight!!

KoolKat9Lives
01-16-2014, 11:26 AM
I'd suggest... Inside Pool will not take this mess lightly. IF they can clean it up in their next stream or two - I hope us cusstomers will entrust them.

Live streaming is so new. Every venue is a different jigsaw puzzle. Software choices, baud rate, bandwidth being pulled 50 ways, unknown amount of subscribers. For 18 hour days and $5/hour net.

Quesports
01-16-2014, 11:29 AM
The best streams by far are the ones I have seen from Asia & Europe, I take it we are a good solid third world country now! Cannot wait to see where we are in 15 years...

Sloppy Pockets
01-16-2014, 11:30 AM
- I used the same provider during "The Decider" event in Montana last year.

Ah, ha! That must be when I got this e-mail and password. I knew I saw it before, but figured I must have been an Inside Pool PPV I forgot about. I don't actually recall any IP PPVs being offered before, though. AFAIK everything I watched streamed by them in the past was free, so I was a bit confused.

BTW I agree it was classy of you to post this info and put in a good word for your competitor. Pool needs more guys like you and less like.... well, more like you.