Hey guys! Just wanting to see if anyone else has had the same experience? Comments and suggestions are welcome too.
Ok Ive just recently completed a trade with a seemingly nice and honest guy from the US ( Im from New Zealand). This is my first very trade - overseas or otherwise. Short version is my cue turned up at his door on the time frame expected, but his cue hasn't arrived yet. In fact, the USPS tracking has no information for it yet. I got sent a photo of the USPS label/form with the tracking number and thats all Ive got. The date on it is 06/10/2014.
My first question is it normal for USPS tracked items to not have any tracking info for 13 days now? Thought an item is scanned when its dropped off at the post office?
Moving on, I tried to track the parcel on the first week by contacting the local post here but no luck. I was told that the parcel is either not in the country yet or possibly not sent yet based on the tracking info, how convenient I can do that myself cant it? Anyway, I then went to the other guy/sender to ask for help. He said he had contacted the local post office and that the lady was sure it went out however unsure why the tracking wasnt working. He then also contacted USPS who advised they will try to call back in 2 days, who then called back to say they are not sure what to do. Right!
Question no 2: Would you expect and answer like that from USPS support???
At this point no one knows where my parcel is and theres little to no evidence that its moving (if indeed sent). Not sure what to do.
Thanks.
Ok Ive just recently completed a trade with a seemingly nice and honest guy from the US ( Im from New Zealand). This is my first very trade - overseas or otherwise. Short version is my cue turned up at his door on the time frame expected, but his cue hasn't arrived yet. In fact, the USPS tracking has no information for it yet. I got sent a photo of the USPS label/form with the tracking number and thats all Ive got. The date on it is 06/10/2014.
My first question is it normal for USPS tracked items to not have any tracking info for 13 days now? Thought an item is scanned when its dropped off at the post office?
Moving on, I tried to track the parcel on the first week by contacting the local post here but no luck. I was told that the parcel is either not in the country yet or possibly not sent yet based on the tracking info, how convenient I can do that myself cant it? Anyway, I then went to the other guy/sender to ask for help. He said he had contacted the local post office and that the lady was sure it went out however unsure why the tracking wasnt working. He then also contacted USPS who advised they will try to call back in 2 days, who then called back to say they are not sure what to do. Right!
Question no 2: Would you expect and answer like that from USPS support???
At this point no one knows where my parcel is and theres little to no evidence that its moving (if indeed sent). Not sure what to do.
Thanks.