Biased I gave your case a shot for a year it and it isn't holding up as good as a 90 dollar vincitore case. Your mad because I think your case is overpriced and falling apart? Your mad because I think Castillo are better quality and better customer service? These all seem like personal problems. Who the hell are you to say who's review is legit and what is biased? Biased would be knocking your case without trying or dealing with you. I have done both and you suck as a salesman and your people skills are awful. If you want to attack my character and what I know about a quality case go ahead your just making yourself seem like an ignorant fool. You act because you make cases your the only ones who opinion matters..ugh no John everyone's opinion matters instead of bashing people listen and try to improve don't call former customers liars and discredit them..
I am listening to your OPINION. I see you NOT UNDERSTANDING the interior you have and CLAIMING that it is something that it is not.
I also CONTRAST that opinion with the experiences of thousands of other users of my product and can easily come to the conclusion that you are mistaken about the objective claims you made and that you read a SUBJECTIVE situation completely wrong.
As for my people skills....yes I admit that I have an extremely low tolerance for BS. And I admit that I don't react well to people who want me to somehow read their minds instead of just telling me what they want.
For example you said, I didn't WANT ANYTHING OR ASK FOR ANYTHING, and then left my booth having gotten an answer to your single question of whether the interiors are supposed to come out or not. That answer, AGAIN, is yes. And they go back in as I showed you.
With 1 trillion percent certainty, that is more than 100% percent I think, IF I would have detected ANY issue with the interior that wasn't right I would have swapped it out or given you a new case. Why do I say that? Because that IS my policy. dozens of customers have had exactly that experience over the years, by me personally or by my staff who are all fully empowered to do the same service for our customers.
So if I sent you out of the booth without offering you a new interior it is because I felt that yours was fine and that your question had been answered. And if you FEEL that I was short or rude or mad then I can't do anything about your perception. Maybe I was and maybe it was because of something else that happened that had nothing to do with you....I doubt it but given that this is now your word against mine I will just give you the benefit of the doubt on your description of my demeanor at the booth when dealing with you.
That does not change the fact though that the SUBSTANTIVE claims you are making are simply wrong.
The interior IS a removable interior.
IF you felt unhappy about how it was working then you SHOULD HAVE expressed that clearly and we would have found a solution for you.
Now you are angry that I didn't roll over and allow your "review" thread which contains ever increasing inaccurate assertions to stand unchallenged. I get it, everyone gets defensive when challenged on what they say. But your anger-review doesn't turn your claims into facts.
Not really sure why this is so hard to understand.
But anyway, AGAIN, you are offered a FULL REFUND for the case. The case has a lifetime warranty. The case was sold to you with a SATISFACTION GUARANTEE attached to it.
If you don't take advantage of any of that then that's your problem. I can't force you to take the solutions offered, all of which were on offer the day you walked into my booth BECAUSE it is what we do when a customer lets us know that they are not happy. You CHOSE to walk out without expressing your unhappiness with my answer and thus left me thinking you were satisfied.
Now let's talk about some of your other statements;
"You suck as a salesman" - well yes I sort of do suck but not for the reason you probably think....I suck because I am overly honest about what we do and how it compares to what others do in building cases....this is often frowned upon by the kumbaya types who think competition in business should always be touchy-feely nice with no maker ever criticizing another maker's work. So yeah, that sales tactic is not recommended in most sales books. However my numbers tell a different story and they tend to indicate that I am a great salesman. Now it is clear to me that "great salesman" to you is the "read your mind and kiss your ass treat me like a king and grovel for my business" type of salesperson. Nah, that isn't me and never will be. You're a grown person and am a grown person and if you can't treat me with the respect to help me to help you then I don't feel any responsibility to probe you like a psychiatrist to find out if and why you are unhappy.
I am not mad that you think Castillo has better customer service...dude he serve high end tequila at his booth and I stop there a few times a show to get a shot. That is freaking AWESOME service. I am mad that you walked out of my booth without indicating that you were not happy with my answer and allowing me a chance to take care of it. I am mad that you continue to denigrate my product based on your inaccurate claim that the interior I showed on the videos is not the same interior as what is in your case. Essentially you are claiming that your case is built differently than how I told you it is built. YET you won't allow me to inspect it again to prove to you that what I said is accurate.
As to your claim that the Castillo case is better built. You can claim it but that does not make it true. I understand that it is your OPINION that it is better but in a side by side OBJECTIVE comparison I doubt that you can PROVE it. I am perfectly ok with you FEELING that the Castillo you have is better. But trying to make OBJECTIVE claims requires that you make objective points. And when your claim comes along with the "Castillo treated me better after John was mean to me" story then it introduces BIAS into your claims.
Here is the bottom bottom line. I am interested in protecting your cues and not coddling you. To that end my cases protect cues as claimed and if a customer has a problem we fix it. When the customer doesn't tell me that they have a problem then I can't fix it.