An Update:
I spoke to the current ... I suppose, "General Manager", today. I had written them on Sunday voicing my concern it had been almost 2 months since I'd heard a word about my shaft.
I received a message back asking me to call a specific person on Monday. Unfortunately I had meetings all day and could not. So I had a time to phone today but suddenly my cue repair shop sent me a message that my shaft had shown up looking like it was brand new?
After picking it up, and indeed it does look like it was just made, and I phoned OB back. After a long conversation I learned a few things most of which I think it is up to OB to address and not I.
What I think I can say is that people do understand that Shane Sinnott had to step away from the company to deal with some personal health issues. In that time some things went a little astray and OB is aware people are frustrated.
If you have an order in, or are waiting for a return of something under warranty, contact them via email or Facebook and just explain who are, what you need, and anything special in a polite manner. They are catching up, the new OB Carbons are nearly ready, and things will be back on track.
I'm hopeful the new GM will address things when they can.