All your doing on this thread is bashing. You never called J and J. You didn't get immediate satisfaction from the retailer and didn't want to make another phone call, BUT your drove to a leather shop? How much time have you spent complaining on here?
"JJCUE stand up cases-junk without support"= I contacted the guy who sold it to me a year and a half ago and he told me to call the wholesaler. I got mad and jumped on my keyboard.
I have corrected my original post to include JJcue and the title states JJcue, and yes I did call JJcue. They said they were strictly a wholesaler and pointed me back to the seller. I've spent the last 3 months carrying around this piece of crap as well.
I have been in retail sales, sales and service, marketing as well as finance. There are decisions people make about how they do business consciously or unconsciously.
I currently work for a large financial institution. I'm on an MRA project. That's where the Consumer Fraud Protection Bureau write a Matters Requiring Attention letter. In that letter they identified several add on credit card products to consumers that apparently they deemed to have no value (identity theft, credit protection... etc). The bank has to give the money back. The project has a reserve of about $300m, and is effecting some 12 million consumers.
My point? It matters about selling ANYTHING and being responsible. And that is all parties who benefited.
Last I checked this is a Cue Case Review forum. This is my review of this product and the service (no service) I received. The facts are as follows.
1. I bought a case from Nielson's. @ $170.
2. 18 months The handle fell off.
3. Attempted to repair on my own.
4. Contacted the seller
5. Contacted the Wholesaler - JJcue.com
6. Product can not be repaired.
7. Posted my results on the Cue Case Review Forum.
Since this case has not been reviewed on the forum I would consider it a valuable addition. Per several posters, I am attempting to make others "aware" of performance of this product and the retail sellers who will distribute it.