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03-10-2019, 05:28 PM

Quote:
Originally Posted by Sunchaser View Post
I'd bet JB has more happy case owning customers than dissatisfied for whatever reason. After offering a full refund payable to a competitor, in this instance, he has stood tall in my opinion. I do not own a JB case, but I would not be discouraged from purchasing from him because of this thread. Just the opposite.
I hope the Op gets and enjoys his new Castillo case. I also wish John continued success. I also wish I hadn't slow rolled the 6 and blown shape on the 8 last night... Hindsight is 20/20. Matt D.
Yes we do. And frankly I would like to have ZERO unhappy customers. But not so much that I am willing to build a backroom at my booth so that any customer who wants to can bend me over the table and do what they want to get satisfaction.

Sometimes we have screwed up and made a customer mad because of a misunderstanding and when that has happened we have gone back and apologized and made it right. A few times there hasn't been ANY reasonable way to make a customer happy and we have just parted ways.

This story STINKS! While I don't doubt that the customer felt like he didn't get a solution that he wanted the fact is that he didn't ASK for anything other than did the case work properly and I inspected it and found that it did.

I mean I literally don't have any problem to replace an interior or the whole case. But I am not going to do that IF there is no reason to that I can see when I inspect the case and especially if the customer doesn't let me know that they are not happy.


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