I had a bad experience buying a cue from J&J. I just wanted to be able to click a "checkout" button, fill in my credit card info, then receive a cue in the mail. Instead, it turned into a laborious process to verify my credit card with J&J. My credit card company (Mastercard) had no idea why J&J wanted them to do the things J&J asked, and I found communicating with a non-native English speaker at J&J very difficult. Then J&J shipped to the wrong address, which I only discovered the day that the cue was to be delivered, and after a mad scramble I was able to get the shipment redirected before it was delivered to the wrong address.
After finally receiving my cue, J&J wouldn't honor their
"100% customer satisfaction guarantee" when the cue arrived damaged or with a defect in workmanship--despite their website proclaiming, "
We guarantee our cues are straight and all of our products are free of defects. This guarantee applies to defects in parts or workmanship only...". Instead, J&J claimed: that is the expected manufacturer's quality. You can see pictures of the damage/defect in workmanship here:
https://forums.azbilliards.com/showthread.php?t=507062
Thanks to garczar, the manufacturer contacted me and offered to repair the cue under warranty, so I sent my cue to the manufacturer(more $$) and a little less than 4 weeks later, I got my cue back in the condition that I expected it to arrive from J&J in the first place.
I wouldn't ever buy anything from J&J again. The character of a dealer is determined by what happens when a transaction does not go smoothly. In my experience, J&J are dishonest dealers.
