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sureman183
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bad experience w/ UPS - 08-09-2019, 08:28 AM

truly a nightmare. was paid for a cue pay pal. was asked to send UPS, a nightmare getting them to p/u package. it was paid for shipping [no insurance] by check & overcharged. customer contacted me July 31 & said he had not received it yet.
was sent July 17. called UPS several times, they told me it was lost & nothing more
could be done. BIG LOSS


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08-09-2019, 08:31 AM

Quote:
Originally Posted by sureman183 View Post
truly a nightmare. was paid for a cue pay pal. was asked to send UPS, a nightmare getting them to p/u package. it was paid for shipping [no insurance] by check & overcharged. customer contacted me July 31 & said he had not received it yet.
was sent July 17. called UPS several times, they told me it was lost & nothing more
could be done. BIG LOSS

That's why you send USPS Express with Insurance

Sorry that the package disappeared, what cue was it? Everyone can keep an eye out for it, it's a small market


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skip100
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08-09-2019, 08:35 AM

Cool story bro
  
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JessEm
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08-09-2019, 08:36 AM

Quote:
Originally Posted by ideologist View Post
That's why you send USPS Express with Insurance

Sorry that the package disappeared, what cue was it? Everyone can keep an eye out for it, it's a small market
Yes, yes and yes.

Post a picture. And post one in the stolen cues thread while you're at it. It'll turn up. Check eBay current AND completed items from time to time. Would also be advantageous to file a police report...Good luck.


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08-09-2019, 08:40 AM

Quote:
Originally Posted by skip100 View Post
Cool story bro
what about his story is cool?


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JessEm
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08-09-2019, 08:41 AM

Quote:
Originally Posted by skip100 View Post
Cool story bro
A lot of UPS horror stories in the realm of firearms. Some pretty audacious stuff, the lengths some of them went to to steal packages.


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skip100
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08-09-2019, 09:08 AM

Quote:
Originally Posted by Kickin' Chicken View Post
what about his story is cool?
https://www.urbandictionary.com/defi...cool+story+bro
  
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08-09-2019, 09:12 AM

Sorry for your loss.

Just curious, why no insurance?


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JessEm
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08-09-2019, 09:16 AM

Quote:
Originally Posted by Kickin' Chicken View Post
what about his story is cool?
A phrase generally used to express apathy.

Sounds better than posting "I don't care".


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08-09-2019, 09:18 AM

Quote:
Originally Posted by Kickin' Chicken View Post
what about his story is cool?
I agree. Guy must be talkin' some kind of Cali surfer code. Dude. Nothin funny about this.
  
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08-09-2019, 09:34 AM

Sorry to hear this.

Not purchasing insurance means you are self-insured.

The law provides that you are responsible for the package until it is in the hands of the recipient. If you don't purchase insurance, it's on you.

When I ship I over-package, over-insure, and track. I purchase the highest level of service provided by whatever shipper I use. This will gain a higher level of handling of the package.

The old saying "you get what you pay for" applies. As well as "under-promise and over-deliver".

Take responsibility and make it right, no matter what. Don't point fingers until and unless the you first point it at yourself.

Also, providing the highest level of service I can for my customer includes the support services I purchase. Skimping on shipping services is skimping on the customer.

Just the way I see it after many years in executive level management and then 11 years in the service industry with 6 of the most recent years as an entrepreneur.

.


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08-09-2019, 09:40 AM

I won't ship even a cheap cue without insurance……….


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08-09-2019, 09:43 AM

Quote:
Originally Posted by JessEm View Post
Yes, yes and yes.

Post a picture. And post one in the stolen cues thread while you're at it. It'll turn up. Check eBay current AND completed items from time to time. Would also be advantageous to file a police report...Good luck.
I admire your optimisim.


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08-09-2019, 09:44 AM

Quote:
Originally Posted by garczar View Post
I agree. Guy must be talkin' some kind of Cali surfer code. Dude. Nothin funny about this.
Exactly why I have him on ignore and have had for some time.




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08-09-2019, 09:46 AM

Sorry for the lost cue!

I think the “cool story” is because it’s confusing what the first post means. One section states paid by pp, next says paid by check and overcharged? What does “p/u” package mean?
  
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