The real truth about Chris Walker of Krown Custom Cues from an actual consumer who has no reason to lie or cause any issue to him and/or his business is this, we just wanted a cue.
My husband contacted Chris Walker after seeing an ad for custom cues on the internet. Before purchasing he spoke to Chris who seemed decent enough. My husband paid Walker the money in full on 2/13/2017, ie Invoice # 1205 for a KCC Gambler modified with rings plus shipping and sales tax. The initial payment was $370.00. About a month later Joe, my husband, started seeing KCC Specials offering customers incentives if they would pay in full, so my husband contacted Chris Walker who agreed to sell him joint protectors for an additional $50.00, which my husband was happy to pay on 3/14/2017, again in full electronically. In the initial conversation as part of receiving payment in full, Joe was to receive his cue in a few weeks, and then it was a few months, and so on. At the same time, we continued to see “Specials” enticing customers to order and each time to pay in full.
My husband has been on this list, patiently waiting, for a cue he expected to receive in weeks since 2/13/2017 which to be an anniversary gift from me. Mind you, he paid this man in good faith. Joe has been as low as #12 on the list created long after he accepted our money, and as high as in the 30s, fluctuating up and down and of course there is always one reason or another as to why. However, it’s never a reason that really makes any sense except to Chris Walker. Nothing we have gotten from Chris Walker is reasonable. There was no disclosure when the cue was bought that we would be waiting for years.
I have been a business owner, and I am not ignorant of my rights as a consumer. This is not about cues. This is BAD BUSINESS PRACTICE and not to mention illegal. What is happening here is fraud and misappropriation of funds. There are rules and regulations to do business on the internet that are regulated by the Federal Trade Commission, IRS, and States. When a company sells using the internet that company virtually crosses state lines. I wonder if KCC has a Nexus to do business in the State of Maryland Maryland and any other state where cues have been sold? When a consumer purchases from a company in good faith the FTC expects that company to deliver the goods and an LLC doesn’t protect it. The FTC takes consumer protection seriously. When a company files taxes and claim expenses on sales, it better makes sure they filed correctly.
At this point, I am gathering my information to file a claim with the FTC and anyone who feels they have been defrauded, please contact me. Again this isn’t about cues. This is about consumer protection against a company that says one thing and feels they have the right to do another.