Anybody else in my situation ?
Anybody else in my situation ?
.....a few days later I received an email from the president acknowledging the problems they were having. He went on to describe the actions they were taking to solve them. He informed me I would receive an email with a ship date in a couple of days. I received it and it gave me a date for shipping of Jan 15 th. Yesterday I received an email informing me that my shaft had shipped. So, the point is yes they were having some problems, but they are addressing them. I am going to withhold any criticism until and when I have a problem with the shaft. Give this company a chance.
I ordered a speed break shaft as part of their Labor Day sale. I did not get it until mid November I believe.I ordered a blemished classic shaft on Nov 24 th. I was a little concerned because of some of the comments in another post. I contacted them with my concerns and a few days later I received an email from the president acknowledging the problems they were having. He went on to describe the actions they were taking to solve them. He informed me I would receive an email with a ship date in a couple of days. I received it and it gave me a date for shipping of Jan 15 th. Yesterday I received an email informing me that my shaft had shipped. So, the point is yes they were having some problems, but they are addressing them. I am going to withhold any criticism until and when I have a problem with the shaft. Give this company a chance.
I ordered a speed break shaft as part of their Labor Day sale. I did not get it until mid November I believe.
I've been playing with it a little over 2 months now, and when I was at the pool room the other day I noticed the shaft was loose after the break. I took a closer look and the insert for the threads in the shaft is completely loose like you described. I can pull it out and push it back in with my fingers. Completely unplayable. I'm debating my next step because I could send it back for warranty repair, but I have no confidence in them at the moment that the job would be done correctly and in a timely fashion. I'd also have to go through the hassle of shipping it. We have a couple of local cue makers/repair men that I might take it to instead.
Sent from my SM-N920V using Tapatalk
Sorry I meant to quote the post from Rivercity. Either way it sounds like their QC and CS has taken a big hit.I ordered a blem shaft. Waited 6 weeks and asked for a refund.
Sent from my iPhone using Tapatalk
Sorry I meant to quote the post from Rivercity. Either way it sounds like their QC and CS has taken a big hit.
Sent from my SM-N920V using Tapatalk
Which OB shaft are yall using?
I've been using OB Classic+ 12.75 for awhile. Looking to try something new.
I ordered a speed break shaft as part of their Labor Day sale. I did not get it until mid November I believe.
I've been playing with it a little over 2 months now, and when I was at the pool room the other day I noticed the shaft was loose after the break. I took a closer look and the insert for the threads in the shaft is completely loose like you described. I can pull it out and push it back in with my fingers. Completely unplayable. I'm debating my next step because I could send it back for warranty repair, but I have no confidence in them at the moment that the job would be done correctly and in a timely fashion. I'd also have to go through the hassle of shipping it. We have a couple of local cue makers/repair men that I might take it to instead.
Sent from my SM-N920V using Tapatalk
2 weeks later nothing. Sales not answering my emails and my order is still listed as 'Awaiting Shipment'.
OB Cues - Order #18920
Your order details are shown below.
Order Status: Awaiting Shipment
Order Date: 26th Nov 2018 @ 11:44 PM
What is worrying me more is that I am still receiving these 'fire sale' emails from them but not at the email address I used to do the order, only to some other email address I gave them some time ago. If they are so far behind on production and shipment, why are they still sending these promos?
I spoke with someone last week who found my shaft in the receivables, agreed it was a warranty issue and an easy fix and would have it back to me for the start of the Derby. Guess what, Derby starts today.
Not sure I want to call and piss someone off, or just wait it out.
OB2+. I have a lot of muscle memory for the deflection on that shaft. If I switch I am afraid it will be a while before I can rebuild the same.
Yikes. Mine isn't quite that bad, but the insert spins freely when you try to tighten the shaft down, and it slides in and out. If I pulled it all the way out it would probably look like that.Looks like this, dont it?