Okay, I need some input. I have to make a decision and I'm stuck on deciding what would be the right thing to do. Should the fact that the buyer declined insurance matter? Is it 100% my responsibility no matter what the buyer said? To me it's not clear cut so I'd thought I'd put it to a vote because, in the end, I want to do what's right.
Simple Background:
1.) Sold a cue after getting negotiated down.
2.) Shipped it USPS Priority 3 Day on June 21, 2020 without extra insurance.
3.) Buyer specifically said not to buy additional insurance to save money.
4.) I've ordered a trace and have talked with the local Post Office and they can not find the package.
5.) Today the package still says "In Transit" in the USPS tracking system.
6.) Buyer wants me to refund his money now.
What should I do?
Thanks..
Simple Background:
1.) Sold a cue after getting negotiated down.
2.) Shipped it USPS Priority 3 Day on June 21, 2020 without extra insurance.
3.) Buyer specifically said not to buy additional insurance to save money.
4.) I've ordered a trace and have talked with the local Post Office and they can not find the package.
5.) Today the package still says "In Transit" in the USPS tracking system.
6.) Buyer wants me to refund his money now.
What should I do?
Thanks..