I've ordered multiple times with them, no issues whatsoever with shipping dates, they always respond fast if not weekends, they also provide support in emails.
They are also quick in regards to whenever I needed a collar design work done, they will get it from the factory the fastest time, i.e. if you go to any other site they might take 4-5 weeks to get a joint work done, but with budgetcues and since it is by Bob daughter, I think she gets priority and the collar joint usually takes just one week with her, as oppose to 4-5 weeks from other websites.
That being said, if its a production cue with no work at all, then it ships fairly quickly, I've never had issues, I think I ordered 4-5 times from that website, always ships quickly to me, next day or next 2days, the same with other good websites like billiardwarehouse and seyberts which I also worked with, I think they are all the same.
I don't know why you're posting here saying that they didn't ship your order, probably there's a problem with it, ask them in the email about that first before posting I think.
I don't know why most people always talk about meucci quality etc, I feel that was back in the 2000ish up to 2009 maybe? but right now their cues are absolutely amazing, good quality. I'm not even a rep or anything, they just build fine cues! I own 4 Meuccis, that's how good they are.
The Pro shaft is better than 95% of the shafts in the market today, I've tried most of them, still waiting to try the Revo 12.9 which will be shipped soon by seyberts, but yea! go for The Pro, you won't regret it.