I ordered a 30” blem shaft. I was told 3 to 4 weeks to make it. I guess they are going to put a blem in it on purpose.
What is the 4,5,6 you refer to? I know when they went to the plus series they went from laminated strips to solid but i've never heard of the 4-5-6. Is it the number of individual strips in a shaft? Curious as to this. Thanx.I had issues with the first OB cue I ordered and also a thinner OB shaft that I ordered.
OB made good on both issues immediately - however I was a bit disappointed because the shaft I purchased was the 6+ construction while the new shafts are only 4+ I think.
I feel like the 6+ was a better shaft with a better hit to be honest. I think for a short time they were even making 5+ before the new 4+ construction. Haven't tried one though.
It's coming close to two months since OB has my shaft for warranty repair. They continuously state that they will ship it out in two weeks, but come up with excuse after excuse for not having it fixed. Their ferrule has a design flaw and for this fact I would guess their warranty service department is working overtime. I was going to buy one of their high end cues on Black Friday but decided against it due to their bad customer service. I would NOT by their product ever again.
What is the 4,5,6 you refer to? I know when they went to the plus series they went from laminated strips to solid but i've never heard of the 4-5-6. Is it the number of individual strips in a shaft? Curious as to this. Thanx.
i bought an ob 1+ in october
came with the ferrule chipped
i sent pics to kristy
was promised a replacement
long story short still no replacement
i was supposed to have a shaft shipped last week after talking to kristy
got a ups tracking on dec 10
only thing posted was label made
called yesterday since there was no update to the ups tracking
was told the shaft didnt pass inspection so they did not ship it
now the story is they have a new person who is going o fix the production problems and i should have an update by friday
i am not holding my breath
i have been using ob shafts for many years
have never had this kind of problems with quality or service
Ordered a shaft towards the end of November that was listed as “In Stock”. Upgraded the shipping to receive it sooner since I was leaving town the following week. On the 1st I checked the website for a tracking number, but it still showed “awaiting shipment”. I called to check on it and the lady told me “The shaft isn’t where I thought it was. I’ll check one more place. If it isn’t there we’ll have to build you another one and that’ll take a week”. She said my status online would be updated the following day if they found the shaft, or I’d get a call letting me know they were building it.
I was leaving in a few days for Disney World so I figured it’ll just be there when I get back. Well my trip is now over. My online status still shows “awaiting shipment”, and I never received a call. I called customer service back and was told they were waiting on my joint work. No apology for the delay, no apology for not calling, no remorse whatsoever. I cancelled my order. This pisses me off because all I wanted was an OB Classic Pro. I’m sure I can find it elsewhere, but who knows how long that’ll take me.
I know... first world problems. I still wanted to share my experience in case customer service is important to anyone else.
Kudos to Mr. Sinnott for acknowledging the problems and committing to fixing them. I certainly hope he succeeds.
Saw this post and have been following closely as I order a Blem cue at a great price from OB and was concerned after reading this thread. I called last Thursday and was told that they would have a better idea of when it would ship by today ( Tuesday). Today I received this memo from OB and wanted to share it.
My name is Shane Sinnott and I am the President of OB Cues. I am emailing you today regarding your order with us and to make sure that you are kept up to date as to where it stands.
We have experienced a significant increase in the number of orders received over the last couple of months and it has been something that we did not properly prepare for from both a production and a customer service standpoint. OB Cues has always been known for a very high standard of customer service, but over the last few months it has fallen well below where it should be. I take 100% responsibility for this. As President, I am responsible for making sure that everyone on the OB Team has the tools and the training that they need, so that they can do an awesome job and that has not been the case.
There have been significant delays in both production and also in communication with customers. This is changing and it is changing now.
I made a decision last week to hire a new Production manager and he started yesterday. His name is Jesse Garcia and he worked for OB Cues from 2005 to 2013 and is the absolute best person for the job. Jesse is fully immersed in production right now and is reviewing every process and every product on order. His goal is to provide me with accurate eta’s for every order by the end of the day on Friday. We will then start contacting every customer to give them an updated and accurate eta for their order starting Monday with the goal of reaching every customer next week.
I would like to apologize for any delay you have experienced and I would also like to thank you for being a fan of OB Cues. Yesterday was the beginning of a new chapter for our company and I can promise you that the quality of our products will improve, the wait times for any back ordered products will start to come down and the overall experience of dealing with our company will be better than it has ever been before (Including a new and easier to navigate website expected to go live in the next few weeks)!
I understand that you are excited to receive your order from us and I can assure you that we are doing everything in our power to get it to you as quickly as possible without sacrificing quality. All I ask is that you continue to be patient with us so that the next time you hear from us, we will be able to let you know when your order is shipping.
We will be in touch again soon.
Regards,
Shane Sinnott
President
www.obcues.com
Toll Free: 877.399.9901
International: 972.578.9100
Fax: 972.426.6980
Skype ID: shanesinnott
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I'm no expert in the cue business. But if OB doesn't get into carbon fiber shafts they may be left in the dustbin of history. Goodbye to all the lathes and curing shaft wood (assuming they do)... someone at OB (and a number of other traditional cue companies) got their work cut out for them. Are they up to it? Or will laminated LD wood continue to have it's place? I personally love my old school solid maple I've been using forever, but these carbon fibers are very intriguing.
Wood shafts will always have there place and the majority of the market. The average pool player is not going to plunk down $400-$500 for just a shaft. CF shafts have there place though and OB is one of a few cue companies that should throw there hat in the ring.