For a repair, time is sometimes a little too short wait for 8 hours or more as epoxy cures. If 5 minute epoxy can bond non porous material like steel, wood seems a no brainier. Yes, the techs say not to, but they are also hoping to sell their product. If they don't, West will find someone who can.
I am sitting in a room with people who build boats for a living and assemble ultralight aircraft, things that people trust their lives to. You actually think the manufacture is going to BS them? Do you know what the term "Wet out" means? It can't be done with 5 minute epoxy and it is what is required for wood bonding. I have changed ferrules many many times that seemed to be fine but may have been chipped or something. As you cut them away you find almost no glue bond at all at the tenon. In fact they often just peel away as you get them down to the tenon.
Then you change a ferrule and as you get to the tenon the ferrule is actually part of the tenon it is glued so well. You know this cue maker understands how glue works. The information is all there for study. In fact you should not take anyones word for it, do the research.