bad experience w/ UPS
- Thread starter sureman183
- Start date
Yup... and when I see someone quote someone I have on ignore, I usually shake my head a bit and say to myself, "Well, *that* was 30 seconds well spent" ( placing them on the ignore list ).
Isn't there liability on the shippers part?
If someone says no insurance, then that = no sale to me.
If someone says no insurance, then that = no sale to me.
And if you buy expensive insurance, the box will shot it and they get tempted even more to steal it .
One UPS delivery man I used to work with ( he also worked part time ), the easiest for them to steal then was just to retag the package.
Maybe $50-100
I guess I am not following the sense of this entire post: someone who sells a lot of higher end cues on this site shipped a cue with NO INSURANCE? I just don't get that because my understanding is the shipper is responsible for ANYTHING that happens with a package UNTIL it is delivered- so if I am the seller I make sure it is insured on a higher priced item even if the buyer will not pay for insurance- that would be common sense business practice - SORRY for this guy's loss and will be happy to be on the look out for the cue if he posts pictures - I just think if we are talking shipping cues over say $500 Someone needs to insure it! As per the guy who mentioned Pay Pal Friends and Family- I also think buyers should NOT pay for cues with F&F to save a few dollars on pay pal fees- just in case the cue does arrive but there is a dispute on its representation by the seller. Folks, this is all common sense business practice over the internet- nobody is judging anybody - but experience can be a rough teacher if you don't take basic protections. As for the five cues I have bought from people on this site in my lifetime- Thank you ALL for a great buying experience!
Sorry for the loss, but I just shipped a shaft back to the mainland with UPS and had no problem. Shaft arrived at the destination in about 3 days.
I've never lost anything in the mail and I've heard it is a pain trying to get reimbursed even if you have insurance, but I always buy it anyway.
I've never lost anything in the mail and I've heard it is a pain trying to get reimbursed even if you have insurance, but I always buy it anyway.
With cell phones having camera capability it would make good business sense to take pictures of the cue being shipped AND the shipping box with the address in addition to keeping all postal receipts , tracking info and insurance payment documents- And YES even with ALL of that it is not easy to get your money from a claim with UPS, USPS, etc. One time i had a cue case arrive with the shipping box and case clearly dented- UPS tried to ignore claims UNTIL I contacted their Atlanta corporate office and spoke to the Exec VP for UPS Customer Service - His Admin took care of my problem. I can't imagine dealing with USPS on a matter like this.
Feel bad for both parties involved however sounds like it was handled somewhat odd being a high dollar cue sold from a respected longtime high end dealer.
I don't like to skimp, roll the dice and always purchase proper insurance that includes signature of receipt. I refuse to let any item of value sit on buyers porch all day inviting some scumbag to rip not to mention potentially baking in the summer sun or freezing snow.
As mentioned, If you think it was stolen/lost, post up a pic here. Perhaps it shows up and you save yourself the $$$$$ as seller is responsible until receipt. Bottom line.
Good luck...
-Kat,
I don't like to skimp, roll the dice and always purchase proper insurance that includes signature of receipt. I refuse to let any item of value sit on buyers porch all day inviting some scumbag to rip not to mention potentially baking in the summer sun or freezing snow.
As mentioned, If you think it was stolen/lost, post up a pic here. Perhaps it shows up and you save yourself the $$$$$ as seller is responsible until receipt. Bottom line.
Good luck...
-Kat,
We feel your pain, Don...but the way you shipped is not in line with best practices at all.
Insurance is highly speculative, but there's a reason it exists.
Insurance is highly speculative, but there's a reason it exists.
I was saying "isn't there liability on the part of the shipper" as in they are at fault for selling something without insurance.
Pool players are cheap, how many of these threads are there where people want to ship cheap, use "friends" for paypal, kick tires.
You pay for insurance or there is no sale. Split up the fees however you want to.
Pool players are cheap, how many of these threads are there where people want to ship cheap, use "friends" for paypal, kick tires.
You pay for insurance or there is no sale. Split up the fees however you want to.
Douchebag much?? Jeez man
Sorry to hear if your troubles, Don. Even if you had insurance, trust me on this....UPS is the worst and would still have been a nightmare.
Insurance is on the shipper always. If you want to charge for it, cool, build it into the price. If you ship uninsured, you deserve the hassle. If you ship UPS, they won't pay the insurance on "collectibles" like pool cues
I agree.
When I order ANYTHING, I expect it to get to me in PERFECT condition.
What happens between the time it is shipped and the time it gets to me is IRRELEVANT.
If the shipper doesn't build the shipping and insurance into the cost of the product, that is on THEM.
FWIW, I way OVERPAID on the shaft I last shipped through UPS, but it got there in the same condition as it was when I sent it.
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We all know they occasionally lose stuff. You can buy insurance every time, spend a few extra dollars and never worry...or you can never buy it and play the odds (self insure). I play the odds with lower priced stuff but insure anything over around $500. I am not a big cue trader but buy and sell watches and other stuff in the range of $50-8000.
It's tough to lose a bad bet am I am not without sympathy but it's the rules of the game. If they never lost stuff they wouldn't sell insurance.
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It's tough to lose a bad bet am I am not without sympathy but it's the rules of the game. If they never lost stuff they wouldn't sell insurance.
Sent from my SM-G950U using Tapatalk
It's gambling. I would think most in the pool world understand that.
Don't make a bet you can't afford to lose. And if you do lose, pay up.
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I wonder if there was ivory in it and it got pulled?
Hmmmmm
Hmmmmm
I heard about this happening some time ago and that is when I quit using the round tube.