Read my mind lmfao poor excuse for just being a miserable ***** who doesn't have a personality and is just not a nice guy. I was respectful to you and asked you to check it out it wasn't a one word question. The insanity that would go into doing a review just to bash you on no basis is so freaking crazy and ignorant. I liked you before I met you and the first year owning my case I recommended your cases to so many people. So yah when I finally met you and thought you would be kool about it I was turned off and highly disappointed. I never tried Castillo cases until the expo and since then after a year that case and yours look night and day from wear and tear..so I will tell everyone there cases are better because that was my and many other locals experience.......
Heres what I will do I will let you give yourself a self esteem boost by deflecting and flip flopping on everything that started this arguement. I said in my review I believe Castillo is better and they were nice. Well idk if it's just me but when I spend money I want GREAT PRODUCT and GREAT CUSTOMER SERVICE. If you don't John get your head examined
Also the case is described as DURABLE AM I RIGHT? So how the **** does my soft case go through the same routine as I did with your case and look better also NO DEFECTS. CANT BE THE QUALITY HUH?
Oh John I never wanted to get you going because if I did I would of contacted you directly. I have every right to report what transpired and if you dont like it tough shit buddy. When u attack me and my character I will throw shade at your cases compared to JJ because well I have had my first one for 7 years and it hasn't had one issue. The interior was cheap obviously not real leather but it did hold up longer than your case lmao.
OBVIOUSLY I WILL EXPOSE YOUR BAD CUSTOMER SERVICE AND PEOPLE skills. Your a joke you think so highly of yourself you couldn't just apologize but question me at first..because YES YOU WERE RUDE AND NOT ONE OF YOUR COMMENTS WERE NOT. I can't help heal your insanity but I will expose how big of a lying snake you are to everyone here. It went from prove it to oh if I did do that I was probably busy. Then it was oh all case interiors come out when I clearly said maybe 5 times it doesn't come out. Your bad at listening John and apparently reading English..
You also are absolutely retarded when it comes to what BIAS means. You were an asshole and your case sucked, Gil was great to work with and his cases are better...NO BIAS JUST FACTS. I love how my entire area only reps Castillo I was the only dumb ass to buy a JB sheesh. I wont change your mind and you won't change mine either. I never wanted anything else but to be treated like any other customer but for you since your the best in the world and such a big shot what was I thinking asking for solid genuine customer service. What was I thinking expecting you to explain why my case was like this? I'm sorry I expected you to act like a normal adult businessman, I really apologize for not being a leach and asking for a new case instead spending another 300 on a better one...sorry for making you so butthurt I got those sausage link fingers peckin away.
I am listening to your OPINION. I see you NOT UNDERSTANDING the interior you have and CLAIMING that it is something that it is not.
I also CONTRAST that opinion with the experiences of thousands of other users of my product and can easily come to the conclusion that you are mistaken about the objective claims you made and that you read a SUBJECTIVE situation completely wrong.
As for my people skills....yes I admit that I have an extremely low tolerance for BS. And I admit that I don't react well to people who want me to somehow read their minds instead of just telling me what they want.
For example you said, I didn't WANT ANYTHING OR ASK FOR ANYTHING, and then left my booth having gotten an answer to your single question of whether the interiors are supposed to come out or not. That answer, AGAIN, is yes. And they go back in as I showed you.
With 1 trillion percent certainty, that is more than 100% percent I think, IF I would have detected ANY issue with the interior that wasn't right I would have swapped it out or given you a new case. Why do I say that? Because that IS my policy. dozens of customers have had exactly that experience over the years, by me personally or by my staff who are all fully empowered to do the same service for our customers.
So if I sent you out of the booth without offering you a new interior it is because I felt that yours was fine and that your question had been answered. And if you FEEL that I was short or rude or mad then I can't do anything about your perception. Maybe I was and maybe it was because of something else that happened that had nothing to do with you....I doubt it but given that this is now your word against mine I will just give you the benefit of the doubt on your description of my demeanor at the booth when dealing with you.
That does not change the fact though that the SUBSTANTIVE claims you are making are simply wrong.
The interior IS a removable interior.
IF you felt unhappy about how it was working then you SHOULD HAVE expressed that clearly and we would have found a solution for you.
Now you are angry that I didn't roll over and allow your "review" thread which contains ever increasing inaccurate assertions to stand unchallenged. I get it, everyone gets defensive when challenged on what they say. But your anger-review doesn't turn your claims into facts.
Not really sure why this is so hard to understand.
But anyway, AGAIN, you are offered a FULL REFUND for the case. The case has a lifetime warranty. The case was sold to you with a SATISFACTION GUARANTEE attached to it.
If you don't take advantage of any of that then that's your problem. I can't force you to take the solutions offered, all of which were on offer the day you walked into my booth BECAUSE it is what we do when a customer lets us know that they are not happy. You CHOSE to walk out without expressing your unhappiness with my answer and thus left me thinking you were satisfied.
Now let's talk about some of your other statements;
"You suck as a salesman" - well yes I sort of do suck but not for the reason you probably think....I suck because I am overly honest about what we do and how it compares to what others do in building cases....this is often frowned upon by the kumbaya types who think competition in business should always be touchy-feely nice with no maker ever criticizing another maker's work. So yeah, that sales tactic is not recommended in most sales books. However my numbers tell a different story and they tend to indicate that I am a great salesman. Now it is clear to me that "great salesman" to you is the "read your mind and kiss your ass treat me like a king and grovel for my business" type of salesperson. Nah, that isn't me and never will be. You're a grown person and am a grown person and if you can't treat me with the respect to help me to help you then I don't feel any responsibility to probe you like a psychiatrist to find out if and why you are unhappy.
I am not mad that you think Castillo has better customer service...dude he serve high end tequila at his booth and I stop there a few times a show to get a shot. That is freaking AWESOME service. I am mad that you walked out of my booth without indicating that you were not happy with my answer and allowing me a chance to take care of it. I am mad that you continue to denigrate my product based on your inaccurate claim that the interior I showed on the videos is not the same interior as what is in your case. Essentially you are claiming that your case is built differently than how I told you it is built. YET you won't allow me to inspect it again to prove to you that what I said is accurate.
As to your claim that the Castillo case is better built. You can claim it but that does not make it true. I understand that it is your OPINION that it is better but in a side by side OBJECTIVE comparison I doubt that you can PROVE it. I am perfectly ok with you FEELING that the Castillo you have is better. But trying to make OBJECTIVE claims requires that you make objective points. And when your claim comes along with the "Castillo treated me better after John was mean to me" story then it introduces BIAS into your claims.
Here is the bottom bottom line. I am interested in protecting your cues and not coddling you. To that end my cases protect cues as claimed and if a customer has a problem we fix it. When the customer doesn't tell me that they have a problem then I can't fix it.
Hi OP. Can I buy your defective JB Case cheap?
John I'm confused you first said I needed proof of our meeting and now your saying we did meet and I asked one question? Did you just remember me or what?
Not everyone has the balls to put a review and deal with you. I have seen your rants and takes on FB you a real winner, people would be more honest if you weren't so butthurt and hostile. Bud I can throw shade just as much as you its not a pissing contest. 'm not your son and hope you never have children with that personality.
The fact that your telling me to not buy your product anymore or get it mixed up is freaking hilarious. Yah I just knocked your product on Az can I get a decent deal on a new 4x8 LOLX1000
Hmm I really like your work so I wouldn't do that do you I would rather burn it and get a tad bit satisfaction out of it instead. Money isn't the problem if it was I would of demanded a refund or something in exchange. I'll tell you what if you ever want to trade cases for downpayment on a cue..now you have my attention lmao
Your videos are one sided John don't you get it your being biased and ignorant saying it will prove me wrong listen to yourself your like a 4 year old. A video doesn't show your case after year or years of usage compared to another higher quality case so cut the shit and stop your doing your own version of the Meucci deflection test vs. Its a fake salesman gimmick I have seen your videos your personality is flatter than a can of 1950s coke. Also you working in the restaurant business obviously didn't teach you to smile it made you the rude arrogant snob you are today. My grandfather and me had a family restaurant until the day he died. Whether it was heart surgery or cancer either way he showed up to work WITH A SMILE NOT IMAGINARY LIKE YOURS. If you want what I will do is I will have the two people who witnessed how you treated me do a review as well since obviously I'm to biased to have a valued opinion.
Money was obviously never the issue genius that's why I spent over 300 on your case and Gils LOL so why would it matter now? Challenge? That's all you ever did from the start man take your 10 extra bucks and grab another cheeseburger big boy.
Why do you think people don't post more bad reviews about your cue? Ughh maybe because you get wound up like a kindergartner? No that can't be it right? Say what you want but the interior is loose as hell and is stuck from being removed so shut your mouth with your lies I don't make false claims if I did why would I start now? It doesn't add up John you proved my point on several occasions by showing failed cases...I'll leave it at that YouTube will enjoy your 50 dollar case going up in smokes