[Snooker Theory]

Originally Posted by vsmavs23

John I'm confused you first said I needed proof of our meeting and now your saying we did meet and I asked one question? Did you just remember me or what?

Having read all 6 pages I wondered that myself, although, for whatever it's worth, the name calling based upon my past experiences, might result in a time out,(although I think we are without a moderator at this point, so who knows).

In my opinion, no reason to get so worked up, take the refund and call it a day.

[Snooker Theory]

Originally Posted by vsmavs23

Haha I will have to do a video to show the interior comes out completely all he did was tuck it back in ��

I was front row, first poster in thread, still waiting for that video.
If a picture is worth a thousand words, a video is worth at least two thousand.

[billiardthought]

the publicity worked - just submitted an order for another jb case.

[localredhead]

Originally Posted by billiardthought

the publicity worked - just submitted an order for another jb case.

I know right? I didn't even need one.

[Type79]

The OP (Vin Silv on Facebook) has now taken this to OBM Seller/Buyer Transaction Group.

Is there a doctor in the house?

[SmokinJoe46]

Originally Posted by Snooker Theory

Having read all 6 pages I wondered that myself, although, for whatever it's worth, the name calling based upon my past experiences, might result in a time out,(although I think we are without a moderator at this point, so who knows).

In my opinion, no reason to get so worked up, take the refund and call it a day.

Where is the "Like" button?

[Snooker Theory]

Originally Posted by SmokinJoe46

Where is the "Like" button?

You're thinking of Facebook I believe

[Texas Carom Club]

where was i when this exploded?

[SmokinJoe46]

Originally Posted by Snooker Theory

You're thinking of Facebook I believe

LOL, don't have FB but my motorcycling forums employed like button years ago.
I was being tong & cheek though...

[Snooker Theory]

Originally Posted by SmokinJoe46

I was being tong & cheek though...

Welcome to the forums... It's a fun place, how long you been playing?

[JB Cases]

So on Facebook the OP has been going off about how I just make myself look good by offering a refund only after he made this "review" public on AZB and not when he was in my booth at SBE last year.

I want to reiterate again that the customer, by his own admission, did not ask for or want anything when he came to my booth and didn't ask for or want anything before he left.

So there is no basis for his claim. Yes, AFTER he made this complaint here on AZB I offered a refund but not to make myself look good but because that is the first I have heard in the past ten months since SBE 2018 that there is a problem.

I am sorry but if you're at a show with us then please take that opportunity to tell us what we need to know so that we can do everything reasonable to make your you are satisfied before you leave the booth. I do NOT want your visit to our booth to be a sour experience and I don't want it to be something that taints your experience at the Super Billiards Expo. I never want that.

I showed up there for the first time when I was about 23/24 years old full of wonder and amazement. I am sick that this man has been carrying around this resentment since last year and although I don't think I did anything wrong in his case I will thinking hard about how to make sure that we don't let anyone leave the booth without getting assurances that they are fully satisfied.

[bbb]

john
i own several of your rugged cases and a leather one and they are great and have not failed me after at least 5 years
i have learned that there are some people you just cant please
this guy seems to be one of those
lets give him the benefit of the doubt that you were a jerk and insensitive to his complaint in the booth
now that you are aware of the problem
you offer to pay the full retail value of the case to gil castillo for the return of the case
what more can you do?
you cant undo your perceived mistreatment in the booth
the fact that this guy cant move on just proves you have a stalker who is out to get you
jmho....icbw
only thing i could say is have your supporters respond to the facebook page that they are happy and have had no problems with your cases

[j2pac]

Originally Posted by JB Cases

So on Facebook the OP has been going off about how I just make myself look good by offering a refund only after he made this "review" public on AZB and not when he was in my booth at SBE last year.

I want to reiterate again that the customer, by his own admission, did not ask for or want anything when he came to my booth and didn't ask for or want anything before he left.

So there is no basis for his claim. Yes, AFTER he made this complaint here on AZB I offered a refund but not to make myself look good but because that is the first I have heard in the past ten months since SBE 2018 that there is a problem.

I am sorry but if you're at a show with us then please take that opportunity to tell us what we need to know so that we can do everything reasonable to make your you are satisfied before you leave the booth. I do NOT want your visit to our booth to be a sour experience and I don't want it to be something that taints your experience at the Super Billiards Expo. I never want that.

I showed up there for the first time when I was about 23/24 years old full of wonder and amazement. I am sick that this man has been carrying around this resentment since last year and although I don't think I did anything wrong in his case I will thinking hard about how to make sure that we don't let anyone leave the booth without getting assurances that they are fully satisfied.

John,
I have one of the 12, "special edition" 2 butt, 4 shaft rugged cases, that you made as donations for the AZB gold member giveaway. It was a great case when I received it, and it still is.
Thank you for all that you do in support of this site, and the game.
Best regards.
Joe P

[RickLafayette]

After reading this thread I had to check out the JB site. Well, you can guess what happened next. I always had this idea for a case in my mind. I mocked it up in the customize section, liked what I saw, and ordered it.

Now I'm mad at John for having to wait 6-8...…….just kidding.

I need to go "Like" JB Cases on FB.

[jason]

I ordered my 4X8 last year as well. UPS lost it (no fault of his) and John promptly sent a new one out. No issues with my case and I'm very satisfied. Best case I have ever owned and I recommend them to my friends.