Thanks everyone for help and advice.
I’m not sure why I brought this here. I think that I felt powerless. This is my first post and I want to hear some opinions. I never had a cue refinish or build for me. I’m totally new to this cuemakers world. I do not know anything about the time needed to make some repairs. This was the first time I sent the cue for repair. At the beginning this cumeker was amazing. He was very educating and kind. He always replied to my text shortly. He treated me as a one million dollar customer. This work is supposed to be only a couple hundred $. I thought that his customer service was outstanding.
He received cue at the end of September and was supposed to provide a more accurate quote for refinish or repair. Last message from him was on October 7 with apologies and a message that we should get started with work the next day. Never happened! Since then I text him and call him on any update almost every week without success. No single reply from him until today. I totally agree with other members that this is a lack of respect or something happened to him. I’m probably 1000 mile away and I cannot just go to his shop and check on him. If I cannot contact him shortly I will post his name here.
I’m not sure why I brought this here. I think that I felt powerless. This is my first post and I want to hear some opinions. I never had a cue refinish or build for me. I’m totally new to this cuemakers world. I do not know anything about the time needed to make some repairs. This was the first time I sent the cue for repair. At the beginning this cumeker was amazing. He was very educating and kind. He always replied to my text shortly. He treated me as a one million dollar customer. This work is supposed to be only a couple hundred $. I thought that his customer service was outstanding.
He received cue at the end of September and was supposed to provide a more accurate quote for refinish or repair. Last message from him was on October 7 with apologies and a message that we should get started with work the next day. Never happened! Since then I text him and call him on any update almost every week without success. No single reply from him until today. I totally agree with other members that this is a lack of respect or something happened to him. I’m probably 1000 mile away and I cannot just go to his shop and check on him. If I cannot contact him shortly I will post his name here.
