Ed Lanza saved me about $1000 today
I just have to let people in the Philadelphia and South Jersey area know that Ed Lanza of Lanza Billiards saved me about $1000 today. Sadly, during the holidays he was too swamped to do my Gold Crown 1 install, so I called other installers who work the area. It shouldn't be as difficult as it was to find someone, but eventually I ended up hiring someone who was recommended by this forum. I won't say who, but they did a terrible install the first trip. There was a ripple in the felt, rattles, an inadequately wax-filled area that left a 3" diameter divot near the rack area of the table, and a 12" roll-off from head to foot or foot to head on one side of the table. And that's after a long 7-hour install.
After I showed videos of the results to the owner of the company, the owner came back with the initial installer for another 3 hours, fixing the felt ripple and divot, but concluding that the slate was the worst he'd seen in 2 years, and the roll-off couldn't be repaired. So I've been playing on a curvy table for about a month and posted a Wanted ad on the forum and in my signature for a set of slates. Well, after today I'm glad I didn't get any response from that ad.
A few days ago, I decided to go to Ed Lanza to see if he had any spare slates in storage or could sell me new slate. He is a nice humble guy whose family has been in the business for about 90 years. He's seen it all. From my description of the roll-off, it sounded to him to be a simple repair. He described the exact same procedure that Jeremy Chambers had explained over the phone to me when I was seeking advice before the owner of the company that I hired came back for the callback repair. I even relayed this procedure to the owner when he was here, and apparently it was ignored. Both Ed Lanza and Jeremy Chambers said that you need to get the sides level first and then shim up the center to fix the sag.
Anyway, Ed Lanza showed up today and was here no longer than 30 minutes and leveled the table without issue. Simple, inexpensive, and done quietly and humbly without any dramatic claims of superiority. He just did the job and went on his way. Heroic to me, but just another day in the life to him. I can't tell you how much stress this process has put me through over the last two months, and it didn't have to be. There are bad installers out there, people. Watch out! And maybe pay for a second opinion if someone claims an expensive repair is necessary.