I bought a cue for 2K. I told the seller it was pretty but I would look at the next day. The next day I tell the seller the cue is not right. The third day I tell him I am sending your cue back. He says he refuses to refund my money. Has he committed fraud by selling me a cue that is not as described and refusing to refund my money? Telling me that is what he paid and tough sh&t.
Yeah, the seller should give you a complete refund, because that money should not be his money until the buyer is 100% satisfied. But I do not know if it is considered fraud, or not. Fraud would be sending someone something that is different then what was advertised. Like if he sent you a cue that was not the same cue that was advertised, or if you sent you a cue that he claimed was made by a certain person, but it was not made by that person. That would be fraud. Opinions on this may differ though, but I do agree that he should refund your money, and not doing so should be a crime.
I just think that Fraud is something that a seller knowingly does, and when it comes to the condition, or the straightness of a cue, then I believe that opinions vary on that. That is why I always like to take a really good video, so that the buyer knows the condition that the cue is in, and how the cue rolls together and apart.
Even if the cue was delivered as advertised though, the buyer still has the right to ask for a full refund, and that money should not belong to the seller, until they know that the buyer is 100% satisfied with their purchase. So, if the seller keeps that money, after knowing that the buyer is unhappy, and refuses to give a refund, then I think that in a way, that is the same as Stealing. I do not know about it being Fraud though.
Just out of curiosity, what are the issues with the cue, that were not advertised by the seller? Is it something that can be repaired, like with a refinish for example? Is the issue repairable, to where it would be worth the $2,000 that you paid?
If that is the case, then maybe you would be willing to accept a partial refund from the seller, for the total costs involved to repair the cue?
If the cue only needs a refinish to be mint, then maybe that can be done for maybe $300 for example, and I imagine the seller would at least be willing to refund $300 from $2,000. Just a thought.