Incident at the pool room

couldnthinkof01

couldnthinkof01

AzB Silver Member
Silver Member
Was the cueball locked in the table?

I don't care for using the object balls
as a cueball.

I'm don't think the employee was wrong
in that situation. It probably could have
been handled better though. Maybe ask
the guy to use the cueball if he's going
to bang them around because you
just cleaned the balls.

If the guy is generally unlikable and
a regular, it sounds like that may have
played a factor here. People get sick
of your bullshit and courtesy can go
out the window.

If he a problem why not take it up
with the employee right then and there?
 
briankenobi

briankenobi

AzB Silver Member
Silver Member
couldnthinkof01 said:
Was the cueball locked in the table?

I don't care for using the object balls
as a cueball.

I'm don't think the employee was wrong
in that situation. It probably could have
been handled better though. Maybe ask
the guy to use the cueball if he's going
to bang them around because you
just cleaned the balls.

If the guy is generally unlikable and
a regular, it sounds like that may have
played a factor here. People get sick
of your bullshit and courtesy can go
out the window.

If he a problem why not take it up
with the employee right then and there?
Click to expand...

The cue ball doesn't lock in the table.
 
Black-Balled

Black-Balled

AzB Silver Member
Silver Member
Of course the employee was 'wrong', creating the option for the dude to hit balls on the table.

What if it were an auto repair shop and keys were left in a car, or a retail location where the cashier walked away from an open register?

Businesses need to control their environments to get the desired results.

"Management by objective."
couldnthinkof01 said:
Was the cueball locked in the table?

I don't care for using the object balls
as a cueball.

I'm don't think the employee was wrong
in that situation. It probably could have
been handled better though. Maybe ask
the guy to use the cueball if he's going
to bang them around because you
just cleaned the balls.

If the guy is generally unlikable and
a regular, it sounds like that may have
played a factor here. People get sick
of your bullshit and courtesy can go
out the window.

If he a problem why not take it up
with the employee right then and there?
Click to expand...
 
jay helfert

jay helfert

Shoot Pool, not people
Gold Member
Silver Member
I've owned and operated several pool rooms and if something like this is your biggest problem consider yourself lucky.
 
DelawareDogs

DelawareDogs

The Double Deuce…
Silver Member
Black-Balled said:
Of course the employee was 'wrong', creating the option for the dude to hit balls on the table.

What if it were an auto repair shop and keys were left in a car, or a retail location where the cashier walked away from an open register?

Businesses need to control their environments to get the desired results.

"Management by objective."
Click to expand...

What if the guy spilled a beer on the pool table?

Should that business have controlled their environment by covering the table every time it's not in use?
 
Maniac

Maniac

2manyQ's
Silver Member
Lawnboy77 said:
If I'm the owner of the room and it's a daily use set of balls I would just ask him to do me a favor and clean the balls as I hand him the cleaning rag.
Click to expand...

It's a coin-op table that has been locked up. If multiple balls were used as cue balls, they would be locked up in the table after the d*ickwad was finished.

Maniac
 
couldnthinkof01

couldnthinkof01

AzB Silver Member
Silver Member
Black-Balled said:
Of course the employee was 'wrong', creating the option for the dude to hit balls on the table.

What if it were an auto repair shop and keys were left in a car, or a retail location where the cashier walked away from an open register?

Businesses need to control their environments to get the desired results.

"Management by objective."
Click to expand...

The absolute last thing I want to do is agree with you.:)
Worse than that I must admit you are right and I am wrong:(

Its the employee's fault for leaving the balls on the table.
The employee also mishandled the situation.

He was wrong for not putting the balls down after
he was done. Wrong for just putting the balls down
the hole and being disrespectful to the guy.

At the end of the day, like the guy or not he is a
regular and paying for your income.
Your job is to provide the best customer service
in hopes of keeping clientele coming back.

Banging the object balls like a cueball is not that
egregious and he should have been asked politely
to use the cueball if he was going to hit the
remaining balls around. The employee
can clean the ob balls again after because he f'd up.

I suppose the guys negative comments online
are deserved.

Employee should own his mistake in this
matter and be better in the future.

When someone is a pain in the rear all
the time, I understand why people get short
with them. As a provider of a service sometimes
you have to suck it up and that is difficult.

You win this round BB!;)
 
Last edited:
Black-Balled

Black-Balled

AzB Silver Member
Silver Member
Hahaha...like my old boss used to say: if we could just get rid of all these humans, this thing would run a lot smoother.

Of course the employee isn't to blame for the guys choice to do what he did...solely for creating the opportunity.

couldnthinkof01 said:
The absolute last thing I want to do is agree with you.:)
Worse than that I must admit you are right and I am wrong:(

Its the employee's fault for leaving the balls on the table.
The employee also mishandled the situation.

He was wrong for not putting the balls down after
he was done. Wrong for just putting the balls down
the hole and being disrespectful to the guy.

At the end of the day, like the guy or not he is a
regular and paying for your income.
Your job is to provide the best customer service
in hopes of keeping clientele coming back.

Banging the object balls like a cueball is not that
egregious and he should have been asked politely
to use the cueball if he was going to hit the
remaining balls around. The employee
can clean the ob balls again after because he f'd up.

I suppose the guys negative comments online
are deserved.

Employee should own his mistake in this
matter and be better in the future.

When someone is a pain in the rear all
the time, I understand why people get short
with them. As a provider of a service sometimes
you have to suck it up and that is difficult.

You win this round BB!;)
Click to expand...
 
CreeDo

CreeDo

Fargo Rating 597
Silver Member
The problem lies with the employee's communication skills. It's not a big deal that they left balls out and not a big deal that someone hit them.

But the employee scolded them for A (using cleaned pool balls, which is kind of their purpose, to be used) when the customer's infraction was B (not paying for the privilege).

There are ways of letting the customer know what the problem is, without them feeling disrespected. "hey, I was just about to put these away when I finish cleaning, did you want me to put you on the clock so you can keep shooting?"

That isn't to say the customer was not being a bit inconsiderate, but when you look at how often pool rooms fail, they can't afford to alienate people over trivial stuff.


Posted from Azbilliards.com App for Android
 
MattPoland

MattPoland

AzB Silver Member
Silver Member
CreeDo said:
The problem lies with the employee's communication skills. It's not a big deal that they left balls out and not a big deal that someone hit them.

But the employee scolded them for A (using cleaned pool balls, which is kind of their purpose, to be used) when the customer's infraction was B (not paying for the privilege).

There are ways of letting the customer know what the problem is, without them feeling disrespected. "hey, I was just about to put these away when I finish cleaning, did you want me to put you on the clock so you can keep shooting?"

That isn't to say the customer was not being a bit inconsiderate, but when you look at how often pool rooms fail, they can't afford to alienate people over trivial stuff.


Posted from Azbilliards.com App for Android
Click to expand...


Very similar to my thoughts.

Hitting object balls is bad etiquette at best and stealing from the pool room at worst. The behavior warrants addressing.

The thing I don’t know is how it was addressed. Was the customer asked politely? Was a friendly jab directed at him? Was the conversation cold and frank? Was he yelled at? Was he made example of in front of others? Was the employee acting all angry and affronted?

Unless the customer double-downed on rudeness in the face of kindness, both parties need to own a part in how it transpired.


Sent from my iPhone using Tapatalk Pro
 
jviss

jviss

AzB Silver Member
Silver Member
I don't get the "not hitting object balls with the cue" stuff. I do i every day, when I warm up and practice, according to Bob Jewett's "Stroke Mechanics Drill."

"1. Over the spots drill. Place a striped ball on the head spot with the stripe
vertical. Using center ball, stroke the ball over the foot spot to the far rail
and back over the spots. Ideally the stripe will not even wobble, but set
as your goal to keep the ball rolling on just the stripe. Shoot this shot at
least ten times. Try to increase the speed while maintaining cueing accuracy."

Exercise two also involves hitting object balls with the cue.

Then again, I do this on my table. But I had no idea anyone considered this inappopriate, poor etiquette, or anything else untoward. Go figure.

By the way, when I read the title of this thread, "incident at the pool room," I thought it was something like a guy smashed someone in the mouth with a cue, or folks were having sex in the bathroom, or someone held up the place. This is really a big nothing, in my opinion.
 
JazzyJeff87

JazzyJeff87

AzB Plutonium Member
Silver Member
jviss said:
I don't get the "not hitting object balls with the cue" stuff. I do i every day, when I warm up and practice, according to Bob Jewett's "Stroke Mechanics Drill."

"1. Over the spots drill. Place a striped ball on the head spot with the stripe
vertical. Using center ball, stroke the ball over the foot spot to the far rail
and back over the spots. Ideally the stripe will not even wobble, but set
as your goal to keep the ball rolling on just the stripe. Shoot this shot at
least ten times. Try to increase the speed while maintaining cueing accuracy."

Exercise two also involves hitting object balls with the cue.

Then again, I do this on my table. But I had no idea anyone considered this inappopriate, poor etiquette, or anything else untoward. Go figure.

By the way, when I read the title of this thread, "incident at the pool room," I thought it was something like a guy smashed someone in the mouth with a cue, or folks were having sex in the bathroom, or someone held up the place. This is really a big nothing, in my opinion.
Click to expand...

Lol...a slow day on AzB :) we need something to jump on.

Hitting the OBs directly just mucks them up a bit and can put some wear scratches on them. If you clean them afterwards it’s ok but the employee had just cleaned them and then saw a guy extra-dirtying them up without having paid. I would’ve engaged him in fisticuffs (not really I just like the word) ..really though it’s sort of on par with rubbing your cue tip in the carpet 😂😂😂 but let’s leave that one.
 
HNTFSH

HNTFSH

Birds, Bass & Bottoms
Silver Member
This is why outside a couple of forums, I have no social media accounts and could care less about them. Reviews included.
 
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