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trob
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03-06-2019, 02:48 AM

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Originally Posted by mrkdenton View Post
I feel he stated the facts in his first post explaining what went down im sure what hes saying is he needs to go over all his emails texts etc for dates and times but he definitely stated pretty precisely what happened
Donít post anything until you have them together.. Thier are 2 sides to every story. He posted no facts except he feels he should get his money back.


Player........... road line with 12.9 revo and 314/3
Break cue.... bk3
jump cue..... Fury
Case............ Molinari butterfly

If you live with one foot in the future and one in the past you'll piss all over the present.
  
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  (#107)
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03-06-2019, 03:32 AM

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Originally Posted by lucky1974 View Post
I dont have a dog in this fight so my opinion means nothing. But I just cant believe someone would let that cue out with that wrap. I was very fortunate to buy cues from paul dayton who was fantastic at wraps. The wrap on that cue from the pics looks horrible.
I agree with you, Also Summers agreed to the refund and said it would take awhile. Just away of saying I don't have the money to pay you. That being said...Would you now risk sending him a down payment? 5 weeks turns into 5 months. It's just amazing anyone sends a cue maker money up front. How many times must we see this before we learn. At least send the money by PayPal and eat the 3%. Just a thought.
  
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  (#108)
garczar
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03-06-2019, 05:51 AM

After years of owning cues and dealing with makers i'm down to these guys: Bryan Mordt(BCM). Great cues and a super guy. Jerry Rauenzahn. Same thing. Better get one before he retires. Josh Treadway. Unreal cues and a real stand-up dude. Bob Owen. If he says it, he's gonna do it. Case closed. I'm sure there's others but these are on my short list of who i'd spend $$ with.
  
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  (#109)
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03-06-2019, 06:05 AM

Quote:
Originally Posted by garczar View Post
After years of owning cues and dealing with makers i'm down to these guys: Bryan Mordt(BCM). Great cues and a super guy. Jerry Rauenzahn. Same thing. Better get one before he retires. Josh Treadway. Unreal cues and a real stand-up dude. Bob Owen. If he says it, he's gonna do it. Case closed. I'm sure there's others but these are on my short list of who i'd spend $$ with.
I've only dealt with one cuemaker over the last decade. Have multiple cues from him. Great cues and treats his regulars right...


-H

Disclaimer:
I'm really a sh!t pool player and you probably shouldn't listen to any advice I may give.
  
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  (#110)
jokrswylde
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03-06-2019, 07:15 AM

Interesting to see the people who will jump all over the OP for this. He buys a product, it does not meet his expectations, he wants a refund, refund is agreed to....but on the makers timeline.

Unless this return policy was discussed before the transaction, I can't imagine many people would be happy with a refund only when it is convenient for the seller. As I understand, the cue maker has 1. the original cue, 2. the buyer's money, and 3. the buyers jewelry. And folks on here are busting the OP's balls. Wow.
  
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  (#111)
KAP1976
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03-06-2019, 07:48 AM

Quote:
Originally Posted by jokrswylde View Post
Interesting to see the people who will jump all over the OP for this. He buys a product, it does not meet his expectations, he wants a refund, refund is agreed to....but on the makers timeline.

Unless this return policy was discussed before the transaction, I can't imagine many people would be happy with a refund only when it is convenient for the seller. As I understand, the cue maker has 1. the original cue, 2. the buyer's money, and 3. the buyers jewelry. And folks on here are busting the OP's balls. Wow.
I work for an insurance company, one of the biggest in this country, and its standard for a refund of premium to take 30 days. Waiting sucks but it isn't out of the ordinary. Now, if he waited five weeks and got nothing but an excuse and another delay, yeah, by all means bite their head off.
  
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03-06-2019, 08:00 AM

Quote:
Originally Posted by jokrswylde View Post
Interesting to see the people who will jump all over the OP for this. He buys a product, it does not meet his expectations, he wants a refund, refund is agreed to....but on the makers timeline.

Unless this return policy was discussed before the transaction, I can't imagine many people would be happy with a refund only when it is convenient for the seller. As I understand, the cue maker has 1. the original cue, 2. the buyer's money, and 3. the buyers jewelry. And folks on here are busting the OP's balls. Wow.

I think it was the a the manner in which it was originally posted. There were no details. Just bad mouthing with a post saying that the OP needed to collect his thoughts and he would be back with details.

What I found amusing is the OP has a less than stellar customer service record himself but feels the need to come here and put the man on blast.
  
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  (#113)
jokrswylde
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03-06-2019, 08:12 AM

Quote:
Originally Posted by Bic D View Post
I think it was the a the manner in which it was originally posted. There were no details. Just bad mouthing with a post saying that the OP needed to collect his thoughts and he would be back with details.

What I found amusing is the OP has a less than stellar customer service record himself but feels the need to come here and put the man on blast.
Man's been in business for over 60 years. Must be doing something right. Besides, that really has no bearing on this, other than karma could be catching up if he is shady. Regardless, if I put myself in his position, I would be upset as well.
  
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  (#114)
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03-06-2019, 08:33 AM

Quote:
Originally Posted by KAP1976 View Post
I work for an insurance company, one of the biggest in this country, and its standard for a refund of premium to take 30 days. Waiting sucks but it isn't out of the ordinary. Now, if he waited five weeks and got nothing but an excuse and another delay, yeah, by all means bite their head off.
There is very little in common between an insurance company and a cuemaker. So little, I don't see how one can be measured against the other
  
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  (#115)
DelawareDogs
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03-06-2019, 09:04 AM

Quote:
Originally Posted by jokrswylde View Post
Man's been in business for over 60 years. Must be doing something right. Besides, that really has no bearing on this, other than karma could be catching up if he is shady. Regardless, if I put myself in his position, I would be upset as well.
I'm not so sure the man's been in business 60 years, or the business has been in business 60 years[two entirely different things]......... Someone could have been doing something right......that's all I'm saying about that

Back to my popcorn.
  
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  (#116)
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03-06-2019, 09:08 AM

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Originally Posted by Black-Balled View Post
There is very little in common between an insurance company and a cuemaker. So little, I don't see how one can be measured against the other
Agreed, apples - oranges.

As much as the OP didn't start out on a good note as of right now I'm siding with the OP as the cue maker as still not refunded the money nor has he (publicly) stated when he is going to refund the money.

And for a $2500-$4000 cue - I wouldn't accept those scratches either, or the toothpick that appears to be stuck in the wrap.

As of now the OP is in the lead.
  
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  (#117)
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03-06-2019, 10:58 AM

Copied and pasted from text messages between us: I'm trying to resolve this....

I will have 1400 on the 15th and another 1400 April 14th. So I guess the day I can pay u hack in full is april 14th

April 15th meant

So will pay you in full on April 15th.

Or can do half on 15th of this month and rest next mth

From Ryan:


Like I said I'd like my money info jewelry back and I will leave you alone

From me:

Well that's what I can do.
  
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  (#118)
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03-06-2019, 11:24 AM

Quote:
Originally Posted by jokrswylde View Post
Interesting to see the people who will jump all over the OP for this. He buys a product, it does not meet his expectations, he wants a refund, refund is agreed to....but on the makers timeline.

Unless this return policy was discussed before the transaction, I can't imagine many people would be happy with a refund only when it is convenient for the seller. As I understand, the cue maker has 1. the original cue, 2. the buyer's money, and 3. the buyers jewelry. And folks on here are busting the OP's balls. Wow.
Tap Tap Tap

Well said!
  
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  (#119)
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03-06-2019, 11:31 AM

Unfortunately Mr. Summers I can't trust what you say anymore, actions speak louder than words...
  
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  (#120)
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03-06-2019, 11:31 AM

Quote:
Originally Posted by BSummersCues View Post
Copied and pasted from text messages between us: I'm trying to resolve this....

I will have 1400 on the 15th and another 1400 April 14th. So I guess the day I can pay u hack in full is april 14th

April 15th meant

So will pay you in full on April 15th.

Or can do half on 15th of this month and rest next mth

From Ryan:


Like I said I'd like my money info jewelry back and I will leave you alone

From me:

Well that's what I can do.
Props for the effort, now it's in the OP's court.
  
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