I would like to share my experience with the Diamond Billiard Products co. I purchased a table in 2009. It was a custom order straight from the Diamond factory. . It was an all cherry wood 9ft Diamond Professional. Absolutely gorgeous table that played as well as it looked. The table had all cherry wood rails stained to our custom shade. Did I say it was gorgeous?
Three years go by and I notice something in my rails; very small hair line cracks in the wood along the diamond spots on the rails. I was somewhat concerned but did not think much of it because the table played just the same. But I took some pictures and sent them to Aaron at Diamond. From looking at the pictures Aaron quickly called me and told me the rails should be replaced. I was surprised at the suggestion because it did not seem like much. So I asked how much is it to replace the rails. That's when Aaron told me that there would be no charge because Diamond stands behind their products. They eventually came took out the old rails, installed temporary rails until they were able to build me new rails to match my table. They did the swap so that I would not be without a table even for one day. When the new rails were done they came and swapped out the temps for my new rails. They also were willing to give me a custom pocket size (4 5/8) with no questions asked. Andy from Diamond did an outstanding job with the install and recover. I am totally spoiled when I go to a pool room and have to play on their equipment. Without a question my table plays better than anything I have played on.
In my opinion this speaks volume as to what kind of company Diamond is. Clearly they stand behind their product and are very proud of what they put out. If something is not right they want to correct it.
Thank you Aaron, Andy and Diamond Billiards
Robert
Three years go by and I notice something in my rails; very small hair line cracks in the wood along the diamond spots on the rails. I was somewhat concerned but did not think much of it because the table played just the same. But I took some pictures and sent them to Aaron at Diamond. From looking at the pictures Aaron quickly called me and told me the rails should be replaced. I was surprised at the suggestion because it did not seem like much. So I asked how much is it to replace the rails. That's when Aaron told me that there would be no charge because Diamond stands behind their products. They eventually came took out the old rails, installed temporary rails until they were able to build me new rails to match my table. They did the swap so that I would not be without a table even for one day. When the new rails were done they came and swapped out the temps for my new rails. They also were willing to give me a custom pocket size (4 5/8) with no questions asked. Andy from Diamond did an outstanding job with the install and recover. I am totally spoiled when I go to a pool room and have to play on their equipment. Without a question my table plays better than anything I have played on.
In my opinion this speaks volume as to what kind of company Diamond is. Clearly they stand behind their product and are very proud of what they put out. If something is not right they want to correct it.
Thank you Aaron, Andy and Diamond Billiards
Robert
