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Gold Crown 5 still not right!
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iinokeii
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Gold Crown 5 still not right! - 08-05-2019, 02:06 PM

So, back story...I been shooting pool for the good part of 20 years. Finally bought a house with a basement big enough to fit a tournament 9ft table. Very excited about getting a Pool table worth $10k+...Iíve worked hard and thought I earned it. Long story short, I bought a GC5 for my bday this year, Feb 2019. Set up took 6 hours, which I bought from a Johnson Fitness, they also included the delivery and set up. Beautiful table. But when set up was done, I shot... played fine the first week. But started shooting off. Noticed balls werenít rolling natural, had a curve to them when they were coming to a stop. Noticed pockets were not flushed, pockets made too much noise, even had the bold holding the slate come off and land on the ground. Pissed, I called and they came back out to fix the issue. I refused to have the same guys do it so they go t someone from corporate to come out and redo the job. 4hours later it looked and played better. But 2 months later, I noticed again the table played funny. Rolled was way off. Assuming the table sagged I looked under it to see the supports. To my belief, the 18 bolts around the frame were not even tightened. The 8 main bolts supporting the underside of the slate, not even touching the slate at all. No wonder thereís a sag.... what to do now? I reached out to the store manager, they know me by now... should I find another technician to level my table? Should I worry about the slate sag?
  
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08-05-2019, 02:18 PM

When all else fails give John Burns from Classic Billiard Service a call, 410-935-3617 he's out of Maryland.


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08-05-2019, 02:30 PM

Quote:
Originally Posted by iinokeii View Post
... To my belief, the 18 bolts around the frame were not even tightened. The 8 main bolts supporting the underside of the slate, not even touching the slate at all. No wonder thereís a sag.... what to do now? I reached out to the store manager, they know me by now... should I find another technician to level my table? Should I worry about the slate sag?
Have them give you your money back and get a better table. Rub their noses in it by having the owner/manager of the local store or regional sales director come out to look at it.


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08-05-2019, 02:32 PM

John is an excellent choice.

I am also in n. VA and he does serve our area.

Sorry to read about the service this far, but once right, that table will be beyond great and there will come a time when all the problems you shared were just a wrinkle you ironed out.

Congrats on the table, and even bigger, the house.
  
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iinokeii
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08-05-2019, 02:55 PM

Quote:
Originally Posted by Buzzard II View Post
When all else fails give John Burns from Classic Billiard Service a call, 410-935-3617 he's out of Maryland.
Thanks Jimmy. Corporate is looking into the issues I sent them. I wish I knew how to post pix on here, kept trying to upload and fail....
  
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08-05-2019, 02:57 PM

Quote:
Originally Posted by Bob Jewett View Post
Have them give you your money back and get a better table. Rub their noses in it by having the owner/manager of the local store or regional sales director come out to look at it.
I got a GC5 because GC are the tables Iíve always shot on. Shouldíve gone with the Diamond ProAM and saved me $4k lol...

If itís not corrected this time, I might ask for a refund or replacement. Thanks.
  
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08-05-2019, 02:59 PM

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Originally Posted by Black-Balled View Post
John is an excellent choice.

I am also in n. VA and he does serve our area.

Sorry to read about the service this far, but once right, that table will be beyond great and there will come a time when all the problems you shared were just a wrinkle you ironed out.

Congrats on the table, and even bigger, the house.
I truly hope this time around will have all the issues worked out. I really enjoy the table when it was shooting right. Only lasted a week tho....

Thanks,
  
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08-05-2019, 03:16 PM

Quote:
Originally Posted by iinokeii View Post
I truly hope this time around will have all the issues worked out. I really enjoy the table when it was shooting right. Only lasted a week tho....

Thanks,
I would get away from company mechanics....
...those who created the problem are not going to solve it...
...itís like taking your car to Walmart


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GoldCrown
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08-05-2019, 03:42 PM

Pay a 1st class mechanic to make it right. So you paid a little more but you'll enjoy it. Been there done that. The 5 is suppose to be a fabulous table. The Diamond is everything...built right, durable, plays great, but esthetically lacking for a home table. Sorry to hear but not surprised.

Brunswick sent the local authorized Brunswick techs to my house for warranty work and they were pretty bad. Do your research here and select one of Azb's guys. You'll get good referrals. I did.
Don't forget to negative review the vendor you bought it from when the table gets straightened out.

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Last edited by GoldCrown; 08-05-2019 at 05:36 PM.
  
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08-05-2019, 03:49 PM

Quote:
Originally Posted by Bob Jewett View Post
Rub their noses in it by having the owner/manager of the local store or regional sales director come out to look at it.
As if they know what a quality set up is.





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08-05-2019, 03:52 PM

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Originally Posted by GoldCrown View Post
The Diamond is everything...built right, durable, plays great, but esthetically lacking for a home table. .
There is no but. Diamond looks better too.
  
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08-05-2019, 04:06 PM

"Johnson Fitness"

Therein lies your problem.

You can buy a table anywhere as long as you are happy with the price, but when it comes to setting one up, selling tables does not usually equate to proper installation of tables.

Ask around your area (pool halls etc) who is the best in the area, and hire them to set it up correctly.
  
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08-05-2019, 04:32 PM

Quote:
Originally Posted by GoldCrown View Post
The 5 is suppose to be a fabulous table. The Diamond is everything...built right, durable, plays great, but esthetically lacking for a home table.

Welcome to AZB.
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Originally Posted by DecentShot View Post
There is no but. Diamond looks better too.
Different strokes, i guess.....the Anniversary looked good as a commercial or home table..
...all the Gold Crown models, to me, look extremely commercial.

The old Brunswicks look good in a home....

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Which looks more like piece of furniture....a Diamond...

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..or a Gold Crown?

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To me , there is no contest.....Diamonds are forever


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GoldCrown
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08-05-2019, 05:38 PM

Quote:
Originally Posted by pt109 View Post
...all the Gold Crown models, to me, look extremely commercial.

r
WHAT ??????? How dare you





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08-05-2019, 06:27 PM

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Originally Posted by GoldCrown View Post
WHAT ??????? How dare you
GCs were one of my favorite tables growing up...I also loved Anniversaries.
...the Anniversary looks far better in a home.

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Next time you go shopping for furniture, just PM me....only to glad to help....


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