I bought one off eBay a couple years ago and called Dale before I actually purchased it.
Some people don't like him for whatever reason, but he was exceptionally friendly to me and even gave me some advice about an old Titlist I was going to convert. As far as customer service, he gave me way more service than a lot of businesses do.
The cue I bought cost me $140, including shipping, and I think it was made just as well as any other cue that you could get in the price range and it didn't have any flaws that I noticed.
It had a really nice design...it was simple....black and rosewood...without a lot of gaudy stuff like a lot of cues have. The linen wrap was exceptionally nice. I have a lot of cues that cost more that don't have a wrap as nicely done as this one did.
The shaft and taper wasn't exactly my style, but when I called him he was willing to swap out my shaft for another one of any taper I wanted. I declined the offer because I didn't want to pay shipping and I was planning just to use the cue to test out a bit while my other playing cue was being refinished.
I seldom played with it when my Titlist was built, so I kept it in my case and only used it occasionally.
When I decided to get rid of a couple cues to thin out my herd, I sold it a couple months ago.
I got my original $140 back out of it and the new owner is pleased with it. I must say that it never warped and I keep my cues in mint condition.
That is the only DP cue I've ever owned, so I can't say anything bad about him or his cues.