I just don't get it... But I may not be their average customer. Not that I am of superior intellect or anything but damn? Guys come back to re install the rails that the rubber was loose on and still a couple spots, small and probably not effecting anything but there's more. The center bolt on the foot rail wasn't in and the guy was like well it's damned near impossible to get it in there. I called bull shit and said that's how it's supposed to go together and I want it in there. His response it really doesnt matter. So I took a ball and rolled firmly into the rail near the pocket a couple times and asked him to listen to it. Then rolled it the same speed into the middle of that rail, right where the missing bolt was. Very distinctive difference, clearly something loose there. After 5 minutes the bolt was in place. I contacted the owner and told him that I wasnt trying to make a fuss but why bother doing something if you're not going to do it right. I know this guy have for years and told him that I was disappointed and thought they did good work. He of course defended their work but apologized anyway. Probably not using them again. I'll be watching the loose spots on my rubber if they get worse things may get nasty. Freakin contact cement! applied properly should hold damned near for ever. I just don't get it. Table plays better and is basically what I always wanted with only the slightest concern. Only after calling them back and taking 2 weeks to correct the issue.
ND fan.
Bummer man, Believe me bud, I feel for your situation. Bradsh98 above my post makes a good point. Nobody here at this point can offer any further insight beyond what has already been said previously in this thread. Truly bud, I'm not trying to rub salt on the wound or throw out the old "They told you so", but maybe revisiting this thread from the beginning now that you've been down this road will hit home a little deeper. I understand the mindset that "It's just a pool table and shouldn't be rocket science".
So now your almost back to where you started and at the crossroads. You have a few options at this point, unfortunately none of those options are going to be inexpensive and/or easy. One of those options is the cheaper option yet comes with the highest of gambles, and that route is the "do it yourself". As long as you don't get into cutting on any wood, there's really not much major damage (but the possibility is still there) you could do that could not be corrected by a rail engineer (unfortunately your situation requires cutting wood for proper correction of todays cushions insuring correct, proper play characteristics). However should this route not work out, your out your product costs and your time, plus any hair you pull out in the process. I went this route and for me it worked out, but I may have just got lucky as I've read of so many horror stories from failed/botched DIY table projects. Also my table was built to accept k-66 cushions which are widely available, so my replacement was a simple remove and replace.
Again, another scenario that could play out here is. Say you find a pretty damn good mechanic that can correct the issues your facing now. Say his costs come in at another 200-500 or more dollars to correct the previous botched rubber install. And after you pay him and are pleased with his work, but suddenly now discover your rails just aren't playing/banking the way you think they should, or you go to a few poolrooms and realize those tables play drastically different from yours. here you are back to unhappyville with what you have.
The option your trying to avoid like the plague at this point IS* your best option by far and would net you many, many years of the best possible play from your equipment. This is the expensive option that will most likely equal the purchase cost you have in the table alone. That option is sending the rails out to one of the elite rail guys (what I call rail engineers) that have been mentioned over and over. These guys work on the equipment you own everyday, know the rails quirks and design shortcomings and know every trick of the trade that is not written in any book or forum. I'm not trying to be a cheerleader for these guys by any means, but when you want the best results they can deliver. Spread that cost out over the 15-30-50 years of enjoyment and excellent playability and that cost isn't as much as it sounds up front.
Again, I'm not trying to rub salt on your wounds or kick a man when he's down. I sure hope you don't take it that way. I'm just trying to help a fellow enthusiast achieve his dream home pool room as I did with mine (although mine is yet to be fully completed until a new Diamond Pro-am is installed). I wish you the best of luck in resolving your issues.
Dopc.
P.S. I sent you a private message a few weeks ago and never heard back, I hope you got them.
