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06-05-2013, 05:27 AM

Quote:
Originally Posted by resurrecta View Post
Marcel told me 2 weeks back the hatch to close it was a bit hard to do, but it would be finished within 2-3 weeks. He confirmed 2 days ago it hasn't and he needs more time without any promise it will be done like in a week or so. Now you say to work it out in real life is a problem. Am I supposed to derrive that it hasn't even been picked up upon yet?
I'm not a troublesome person in general, but c'mon John, there's no excuse to be overdue since February.
If there was no excuse then it would be done. I think what I can do at this point is simply refund the money and then when we get it done if you want it then you can buy and if not we can sell it to someone else.

I will honor the price I quoted to you if you want it when it's done but otherwise I will need to charge more for this case.

Refund on the way. Sorry to have dropped the ball on this one Jens, I really should have refused the order considering our state since January. My apologies.

Edit: Refund sent, sorry we just aren't staffed to handle your custom order at this time.

Last edited by JB Cases; 06-05-2013 at 05:36 AM.
  
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06-05-2013, 05:59 AM

Quote:
Originally Posted by JB Cases View Post
If there was no excuse then it would be done. I think what I can do at this point is simply refund the money and then when we get it done if you want it then you can buy and if not we can sell it to someone else.

I will honor the price I quoted to you if you want it when it's done but otherwise I will need to charge more for this case.

Refund on the way. Sorry to have dropped the ball on this one Jens, I really should have refused the order considering our state since January. My apologies.

Edit: Refund sent, sorry we just aren't staffed to handle your custom order at this time.

Even the refund's not in full, as I sent 2 payments.

25 Jan 2013 Payment To
JB Cases

Completed
Details Payment To JB Cases 3M6112340M4485048 -$120,00 USD
Select record 11 25 Jan 2013 Transfer From
Bank Account

Completed
Details Payment To JB Cases 2V3122473K952653H -$230,00 USD


You charged over 230 USD for the case. It was 350 USD you charged me. Fine just send me my remainder of my refund. I'm really also having my share of headache over this. I mean, if you told me in January it was too hard, I could have politely taken my business elsewhere. I can too now, but the fastest for me to get it, is another several months waiting time. Thanks alot. Result being it will take close to year a get an effin custom case!
This undeniably without again judging your quality (I wouldn't have come to you if I didn't believe in your skill) the worst case building experience or dealing I have had with anyone. I mean, you can't make it, don't have the time, just say so but don't let a customer send a dozen mails to then... be told... it's a headache to do and can't be done atm with the current staff...

Last edited by resurrecta; 06-05-2013 at 06:26 AM.
  
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06-05-2013, 06:26 AM

Quote:
Originally Posted by resurrecta View Post
Even the refund's not in full, as I sent 2 payments.

25 Jan 2013 Payment To
JB Cases

Completed
Details Payment To JB Cases 3M6112340M4485048 -$120,00 USD
Select record 11 25 Jan 2013 Transfer From
Bank Account

Completed
Details Payment To JB Cases 2V3122473K952653H -$230,00 USD


You charged over 230 USD for the case. It was 350 USD you charged me. Fine just send me my remainder of my refund. I'm really also having my share of headache over this. I mean, if you told me in January it was too hard, I could have politely taken my business elsewhere. I can too now, but the fastest for me to get, is another several month waiting time. Thanks alot. Result being it will take close to year a get an effin custom case!
This undeniably without again judging your quality (I wouldn't have come to you if I didn't believe in your skill) the worst case building experience or dealing I have had with anyone. I mean, you can't make it, don't have the time, just say so but let a customer send a dozen mails to then... be told... it's a headache to do and can't be done atm with the current staff...
Hey no problem. I will send the rest in a few minutes. You are more than welcome to take the business to any other case maker and if they will do the case for $350 including the shipping to Belgium then great.

I didn't say it would be another few months I said I would give you the money back and then when the case is done you can decide if you want it or not.

Marcel just told me that he intends to start the case tomorrow. So it will get done and I will email you the progress pix. If you want it then we can finish the deal and if not then that's ok too.

Again I am very sorry that I didn't just say no at the beginning. In January we certainly did have the staff to do it but we were a little bit distracted that month with pregnancy issues, then my daughter caught appendicitis and was rushed to emergency surgery, and then the person I had to do your case left and then SBE, and after that just plenty of regular orders. So again, sorry that neither I nor anyone on my staff had time to design and make the case you want. I do hate like hell to turn away orders even when I should.

It's not even that your case is that hard, it just requires about a whole day of pattern making to make the new patterns required. I simply don't have a person to give that day to at the moment.

As for it being a bad experience let me remind you that you came to me because you want a truly custom case. We are just about the only case makers I know of who would be willing to do this case and who would be willing to do it for the low price I quoted you.

I promised you that the wait would be worth it and on that I have to my knowledge not failed to deliver yet. I certainly do NOT want to make people wait and I have some folks that have been waiting far longer than you and I am fully intending to reward their patience with far more case than they paid for. So feel free to chastise me further if it makes you feel better. I accept full responsibility for not handling your order properly and overestimating my ability to build the case you want at the time you ordered.

The rest of the money is on the way shortly. - Money Sent -

Also to REMIND everyone else, if you place an order NOW and we don't ship to you by the date we quote you the the case is free to you. This policy has been in effect since May1st.

I do not think we have missed any yet since then.


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Last edited by JB Cases; 06-05-2013 at 06:34 AM.
  
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06-05-2013, 06:47 AM

TO REPEAT:

If you order a case now and we DO NOT ship it by the time we quoted you the the case is FREE to you except for shipping, we still have to charge for that.

So if I quote you 9 weeks and we deliver in 10 you get a full refund. We don't intend to have to pay off on this ever but that is my guarantee to all of you who are thinking about ordering a JB Case. We now have our system pretty well in place for most anything other than really far out requests. And if we decide to take on the far-out requests then we will plan accordingly and the guarantee still applies.
  
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06-05-2013, 08:06 AM

Ok, John. I confirm I have my refund. This thread was about the waiting time on a JB case. I showed an example where it can be very late. If you changed your policy on delivery, that's great business for you. Even though, when I'm behind on a workload, I try to finish off my workload before taking new orders including the "others" that are waiting longer than me. But hey, it's not my company, you run things how you can keep your company fit, no hard feelings.
If you can have Marcel the case made in a reasonable time, I will pay for it, no problem. Everyone on AZB can know I agree to this. But respect that I do need a case to put away my 3000 dollar set (sure there are people that spend way more), so if you can't/won't provide it in reasonable time, let me know. If you can, I'd still be happy to own a JB case.
This where drama ends, we've come to understanding. Good luck
  
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06-05-2013, 08:26 AM

Quote:
Originally Posted by resurrecta View Post
Ok, John. I confirm I have my refund. This thread was about the waiting time on a JB case. I showed an example where it can be very late. If you changed your policy on delivery, that's great business for you. Even though, when I'm behind on a workload, I try to finish off my workload before taking new orders including the "others" that are waiting longer than me. But hey, it's not my company, you run things how you can keep your company fit, no hard feelings.
If you can have Marcel the case made in a reasonable time, I will pay for it, no problem. Everyone on AZB can know I agree to this. But respect that I do need a case to put away my 3000 dollar set (sure there are people that spend way more), so if you can't/won't provide it in reasonable time, let me know. If you can, I'd still be happy to own a JB case.
This where drama ends, we've come to understanding. Good luck
Just so everyone understands how my shop is set up.

We have several departments. One is strictly for constructing the leather cases. One is for doing any new case designs/prototypes, one is for constructing the nylon cases. One is for tooling. One for cutting parts.

At the moment I am down to one tooler where we previously had three. And for the prototyping I don't have anyone, down from two. This is what happens in a small shop when you lose people and aren't able to replace them right away.

It's not a straight linear order in/order out process for all the orders. We are trying to make it that way as much as possible but with custom work it's simply not that easy. I wish it were and with more resources I could definitely get more of the high end work and the special request work done faster.

I don't think that there is really another shop like ours in pool and very few in the world that I have seen.

People have the idea that in China there are thousands of workers for every job but that's simply not true. Especially in a shop like mine where most of my employees have to do more than one job. Most factory employees here prefer to have the type of work where they do one thing only and don't have to think to much about it. They get a basket of parts set in front of them and they sew those parts together. That's not how it works in my shop so it's really hard to find people willing to take on the extra burden of being concientious about the work. And it's not just a matter of pay either, I pay above the going rate, they simply don't want the stress of having to think about the many different ways to put a case together. Therefore it hurts me a lot when we lose a member of the staff who could think and interpret custom orders.

That's simply the reality of it. I wish we had a long list of applicants for every job we have but that's not what it's like on the ground here. Yesterday I saw a small textile factory shut down, not because they don't have orders but because they don't have enough workers.

But we will get the case done Jens, and when it's done you will love it I am sure.


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06-05-2013, 09:10 AM

and MINE????????? It is simple to reply Emails JOHN, please not say you don't have time as you posted here many time and open new Threads too.
It is SIMPLE, talk with your Customers

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06-05-2013, 01:42 PM

Quote:
Originally Posted by JB Cases View Post
TO REPEAT:

If you order a case now and we DO NOT ship it by the time we quoted you the the case is FREE to you except for shipping, we still have to charge for that.

So if I quote you 9 weeks and we deliver in 10 you get a full refund. We don't intend to have to pay off on this ever but that is my guarantee to all of you who are thinking about ordering a JB Case. We now have our system pretty well in place for most anything other than really far out requests. And if we decide to take on the far-out requests then we will plan accordingly and the guarantee still applies.
I have a four days quote


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06-05-2013, 03:20 PM

Quote:
Originally Posted by albu View Post
I have a four days quote
Yours doesn't count. :-)


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06-05-2013, 05:16 PM

I emailed and received a response in 24 hrs so far so good!
  
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06-06-2013, 03:51 AM

John, I'm torn between taking that gorgeous Whitten you have for sale and placing a order for a customized nylon 2x4.


Cues:
JF SW, Coker, PFD Studios JD blank, Josey SP, Barenbrugge rosewood butterfly, Cognoscenti

Case:
2x4 Whitten (daily), JB JF 4x8 black (storage)

Tips:
Kamui Black S, Moori M
  
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06-06-2013, 04:24 AM

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Originally Posted by SplicedPoints View Post
John, I'm torn between taking that gorgeous Whitten you have for sale and placing a order for a customized nylon 2x4.
Take the Whitten at that price !


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06-06-2013, 04:26 AM

Quote:
Originally Posted by SplicedPoints View Post
John, I'm torn between taking that gorgeous Whitten you have for sale and placing a order for a customized nylon 2x4.
I know you like Whittens and this one is a real beauty. So much so that I was impressed enough to send Joe a note expressing my admiration when I got it.


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06-06-2013, 11:21 PM

Ok I just finished drawing my idea, although now I want to tweak it but it was just for jb and his crew to have an idea of what I'm looking for to make it easier on them. I know from trying to get softball jerseys designed that going back and forth from scratch trying to get the image in my head to the other guys head is just a pain so I hope it helps. Time to begin the ordering process. And 10 weeks or 6 months if its the best protection for my new cue then ill be waiting for it. Rushing into something that offers less protection could potentially ding my new custom titlist and I can't sleep with a 1500$ ding
  
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06-07-2013, 11:04 PM

I missed the boat for that Whitten


Cues:
JF SW, Coker, PFD Studios JD blank, Josey SP, Barenbrugge rosewood butterfly, Cognoscenti

Case:
2x4 Whitten (daily), JB JF 4x8 black (storage)

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Kamui Black S, Moori M
  
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