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JJCUE stand up cases - junk without support
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tedantle
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JJCUE stand up cases - junk without support - 03-26-2015, 03:07 PM

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J&J PC35X-4 3x5 Pool Cue Case with Stand

I had this 3x5 case (PC35X) for 18 months before the handle broke off. Took it to the leather shop, they said it couldn't be fixed. They pointed me back to where I bought it. That was an eBay account ran by joerackem-Nielsen's Billiards. After a couple of emails with no reply I called them. They said, "We just sell them." Gave me JJcue.com phone number. I called JJcue and they pointed me back to the seller and said they were strictly a wholesaler.

After a complaint written through my eBay account to Joerackem@aol.com, he effectively threatened to sue me for slander if I told anyone.

Bottom line here is if you're buying a case for the long hall avoid this product. It can't be repaired. My use was very light.

I wasn't expecting my money back, just help or suggestions to repair. I just had no idea I was buying something that could not effectively be repaired.

Update 3/27/15 11:31cst

Last I checked this is a Cue Case Review forum. This is my review of this product and the service (no service) I received. The facts are as follows.
1. I bought a case from Nielson's. @ $170.
2. After 18 months The handle fell off.
3. Attempted to repair it on my own.
4. Contacted the seller (told to contact the wholesaler)
5. Contacted the Wholesaler - JJcue.com (told we don't work on cases)
6. Product can not be repaired.
7. Posted my results on the Cue Case Review Forum.

Since this case has not been reviewed on the forum I would consider it a valuable addition. Per several posters, I am attempting to make others "aware" of performance of this product and the retail sellers who will distribute it. Based on the feedback from this thread it appears the weight is too much for the vinyl handle.

Update:

The following is a very good product similar to what I purchased with a life time warranty. There will be some costs involved but they can still fix your case.

Instroke:

We have a very low rate of defect with Instroke custom cue cases. However,
life is not perfect and neither are we and occasionally we do slip up. So
here is our promise or “Warranty”. Instroke products are Money-Back
Guarantee for the first thirty days after purchase, case must be returned
to seller. After 30 days, we will repair or replace any product, which is
defective due to a manufacturing error free of charge for a period of
twelve months after the purchase dates. Customer is responsible for
shipping case to and from repair facility. All repairs are to be sent to
Instroke Repair Dept., 11174E Nebo Hill Road, Nevada, Mo 64772.
Ph. 888-806-0275.

If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.

Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:

+++++++++++++++++++++++++++++++

This is a link for an Instroke vinyl 3x5 under $170, great warranty:
http://www.seyberts.com/products/3X5...-1042-183.html

Last edited by tedantle; 03-29-2015 at 04:25 PM. Reason: Clarification
  
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03-26-2015, 05:16 PM

In my opinion, after 18 months it is no longer Nielsen's problem, if it ever was to begin with.
  
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03-26-2015, 06:47 PM

Quote:
Originally Posted by jka View Post
In my opinion, after 18 months it is no longer Nielsen's problem, if it ever was to begin with.
This is 100% correct. 18 months?? If YOU sold the case and 18 months later someone wanted it fixed....would you?

Furthermore, I have to wonder how a piece of leather suddenly tears. The other side of that handle, and the rest of the case, look to be in good shape.

ALL THAT ASIDE, did you ever call J and J? Go buy a leather jacket somewhere and, after a year and a half, tell the store a pocket tore, you want them to fix it, and let me know what they say.


Randy
  
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03-26-2015, 06:56 PM

cant be repaired but cant a leather shop make you a piece to replace the broken one?
doesn't look all that difficult a piece to make another, probably stronger of you ask them to make it that way being that it broke once before


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Royal Pro
the revolution in billiard cloth
-"look how hard this easy game is!"
  
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03-26-2015, 08:20 PM

Hey all I did try to fix case. They go for about 180 now. It's in great shape. I'll sell it to you for $50 np. JJ is strictly whole sale. I know you would love this case. Me? Well lets say I'm not firm on the price. Apparently they sell a lot of these cases. (This is a thread for reviews) I'm sure there are people out there who have this case.

Instroke has a great lifetime warranty for a vinyl case same size of what I bought.


Instroke:

If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.

Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:

+++++++++++++++++++++++++++++++

This is a link for a vinyl 3x5 under $170:
http://www.seyberts.com/products/3X5...-1042-183.html

Last edited by tedantle; 10-15-2017 at 12:38 PM. Reason: update
  
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tedantle
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03-26-2015, 08:51 PM

Don't shoot the messenger. Functionally I liked the case. Not willing to buy more than one. It's about service. You take care of people who take care of you. And it is not leather. Not even close to leather. I went to this shop for help. They wouldn't touch it. I'm sure I could find a plan B, someone to fix it. I'm not going to Jimmy rig a solution and then carry it around. Plus it would be supporting a builder and sellers of a product that sucks. If I didn't like the case I wouldn't care. The materials are not put together in away to maintain or support. I cannot restore it. Think about it. Would you buy another product that didn't perform well? I never asked for anything but help. All I got was. "We don't support the product we sell." Good Luck. Serious about selling the case. As is. Lol
  
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03-26-2015, 09:03 PM

Quote:
Originally Posted by tedantle View Post
Don't shoot the messenger. Functionally I liked the case. Not willing to buy more than one. It's about service. You take care of people who take care of you. And it is not leather. Not even close to leather. I went to this shop for help. They wouldn't touch it. I'm sure I could find a plan B, someone to fix it. I'm not going to Jimmy rig a solution and then carry it around. Plus it would be supporting a builder and sellers of a product that sucks. If I didn't like the case I wouldn't care. The materials are not put together in away to maintain or support. I cannot restore it. Think about it. Would you buy another product that didn't perform well? I never asked for anything but help. All I got was. "We don't support the product we sell." Good Luck. Serious about selling the case. As is. Lol

18-months out of a vinyl case isn't too bad.
You get what you pay for.
I'm surprised that you think an imported vinyl case should be fixed under warranty after 18-months.
I would never expect Nielson's to give me a new case after 18=months
The same thing happened to one of my Instroke leather cases, and nobody is going to fix it under warranty


player..Pat Diveney, Joel Hercek, Larry Vigus
player..Gus & Barry Szamboti, South West
player..Schon, Jensen, Terry McFadden
player..Murray Tucker, Nat Green, Brent Summers
player...Richard Black, Paul Drexler, Woodworth
player...Dave Jones, Predator, Loveland Customs
breaker.Judd Fuller
jumper..Jacoby Jumper
shooter..Sig Sauer P226 357
cutter.....Spyderco Massad Ayoob
  
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03-26-2015, 09:20 PM

Never asked for a warranty just help in fixing it.
  
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tedantle
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03-26-2015, 09:32 PM

I'm the rube who bought a product that didn't last two years. I should have known. Ahhh. But this is the first review on this maker on this forum. Maybe just maybe, some in the market will think twice. Any case you buy for under $200 will likely not last long. And won't be repairable. Nice. What do people expect for that kind of money?

UPDATE.

This is an example of a reputable manufacturer:


Instroke:

If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.

Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:

+++++++++++++++++++++++++++++++

This is a link for a vinyl 3x5 under $170:
http://www.seyberts.com/products/3X5...-1042-183.html

Last edited by tedantle; 03-28-2015 at 07:37 PM.
  
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03-26-2015, 09:53 PM

Quote:
Originally Posted by tedantle View Post
I'm the rube who bought a product that didn't last two years. I should have known. Ahhh. But this is the first review on this maker on this forum. Maybe just maybe, some in the market will think twice. Any case you buy for under $200 will likely not last long. And won't be repairable. Nice. What do people expect for that kind of money?
I've done it, now I don't use the handles with all that weight, especially a thin vinyl handle like that one.


player..Pat Diveney, Joel Hercek, Larry Vigus
player..Gus & Barry Szamboti, South West
player..Schon, Jensen, Terry McFadden
player..Murray Tucker, Nat Green, Brent Summers
player...Richard Black, Paul Drexler, Woodworth
player...Dave Jones, Predator, Loveland Customs
breaker.Judd Fuller
jumper..Jacoby Jumper
shooter..Sig Sauer P226 357
cutter.....Spyderco Massad Ayoob
  
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03-26-2015, 10:15 PM

Great point. What case are you using? And thank you for confirming that I'm not the brightest bulb. A vinyl handle on a case of this size is very likely to fail. Who wouldn't know that? What are you using?
  
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03-26-2015, 10:21 PM

Quote:
Originally Posted by tedantle View Post
Great point. What case are you using? And thank you for confirming that I'm not the brightest bulb. A vinyl handle on a case of this size is very likely to fail. Who wouldn't know that? What are you using?

Whitten, It's George, Justis, OnQ, Dennis Swift, Ron Thomas, Fellini Centennial, and Instroke
I sold all but 2 of my Vinyl cases.
Giuseppe makes a good vinyl case


player..Pat Diveney, Joel Hercek, Larry Vigus
player..Gus & Barry Szamboti, South West
player..Schon, Jensen, Terry McFadden
player..Murray Tucker, Nat Green, Brent Summers
player...Richard Black, Paul Drexler, Woodworth
player...Dave Jones, Predator, Loveland Customs
breaker.Judd Fuller
jumper..Jacoby Jumper
shooter..Sig Sauer P226 357
cutter.....Spyderco Massad Ayoob
  
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03-26-2015, 10:32 PM

Quote:
Originally Posted by tedantle View Post
... And thank you for confirming that I'm not the brightest bulb. ...
I'm not sure if you are actually reviewing the case as much as you are slamming joerackem-Nielsen's Billiards (where you purchased the case). That's how I see your original post.
  
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03-26-2015, 10:44 PM

Good point. Both the whole sale and retail sellers are making money from an unaware consumer. Both have a choice of what they sell and how they do business.
  
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03-27-2015, 01:20 AM

Quote:
Originally Posted by tedantle View Post
Good point. Both the whole sale and retail sellers are making money from an unaware consumer. Both have a choice of what they sell and how they do business.
And consumer CAN be more aware and educated about what they buy and from whom.

As others pointed out, I'm not sure what you are expecting from Nielsen's Billiard after owning and using the case for 1 1/2 year.

There are many other people who've had very positive experience (and good price) purchasing from them. You can find a lot of threads on AZ.
  
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