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03-27-2015, 06:06 AM

A cheap case won't last....buy quality. That's all that is is a cheap product. I've been carrying an old Instroke for years and nothing like this has ever happened. There are lots more quality cases/manufacturers out there and TONS of info and reviews on the web....and forums like this to solicit input from players and experts in the industry. Do your research and be an informed consumer.


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03-27-2015, 06:31 AM

Color me crazy here but this is exactly where I'm going. For @ $200 what cases are worth buying? IMO JJ is not one of them.
  
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03-27-2015, 06:59 AM

Quote:
Originally Posted by cueaddicts View Post
A cheap case won't last....buy quality. That's all that is is a cheap product. I've been carrying an old Instroke for years and nothing like this has ever happened. There are lots more quality cases/manufacturers out there and TONS of info and reviews on the web....and forums like this to solicit input from players and experts in the industry. Do your research and be an informed consumer.
Good point

After doing my homework I found a great manufacturer that backs their product no matter who sells it.


Instroke:

If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.

Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:

+++++++++++++++++++++++++++++++

This is a link for a vinyl 3x5 under $170:
http://www.seyberts.com/products/3X5...-1042-183.html

Last edited by tedantle; 03-28-2015 at 07:40 PM.
  
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03-27-2015, 07:07 AM

Quote:
Originally Posted by Hidy Ho View Post
And consumer CAN be more aware and educated about what they buy and from whom.

As others pointed out, I'm not sure what you are expecting from Nielsen's Billiard after owning and using the case for 1 1/2 year.

There are many other people who've had very positive experience (and good price) purchasing from them. You can find a lot of threads on AZ.
Excellent point about being more aware. Because even a vendor selling good products like Nielson will gladly sell you a very not so good product. That is why I'm posting about the not so good product. It's part of making others AWARE.

And here is a manufacture who sells low price cases with a lifetime warranty:


Instroke:

If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.

Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:

+++++++++++++++++++++++++++++++

This is a link for a vinyl 3x5 under $170:
http://www.seyberts.com/products/3X5...-1042-183.html

Last edited by tedantle; 03-28-2015 at 07:41 PM.
  
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pescadoman
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03-27-2015, 07:31 AM

Quote:
Originally Posted by tedantle View Post
Good point. Both the whole sale and retail sellers are making money from an unaware consumer. Both have a choice of what they sell and how they do business.
You wanted a retailer to "help" you with the repair. In my book, that falls under warranty. You NEVER called J and J correct? Sounds like you got mad for the reasonable reply the retailer gave you and then just wanted to bash them here.

Not everyone can be Walmart and if you called me with the same issue, I'd tell you exactly what he did.

As for quality. I bought an Instroke on here for 150.00 and it's just fine. The feet are all falling off, which seems par for the course with these, but I could really care less. Point being is I would buy a used case before I'd buy one that wouldn't last me 20 years....

I'm sorry about your bad experience, but it's time to move on.


Randy
  
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03-27-2015, 07:43 AM

Quote:
Originally Posted by tedantle View Post
Excellent point about being more aware. Because even a vendor selling good products like Nielson will gladly sell you a very not so good product. That is why I'm posting about the not so good product. It's part of making others AWARE.
All your doing on this thread is bashing. You never called J and J. You didn't get immediate satisfaction from the retailer and didn't want to make another phone call, BUT your drove to a leather shop? How much time have you spent complaining on here?

"JJCUE stand up cases-junk without support"= I contacted the guy who sold it to me a year and a half ago and he told me to call the wholesaler. I got mad and jumped on my keyboard.


Randy
  
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tedantle
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03-27-2015, 08:44 AM

Quote:
Originally Posted by pescadoman View Post
This is 100% correct. 18 months?? If YOU sold the case and 18 months later someone wanted it fixed....would you?

Furthermore, I have to wonder how a piece of leather suddenly tears. The other side of that handle, and the rest of the case, look to be in good shape.

ALL THAT ASIDE, did you ever call J and J? Go buy a leather jacket somewhere and, after a year and a half, tell the store a pocket tore, you want them to fix it, and let me know what they say.
1. I agree regarding 18 months, I was just asking for help and support in repairing. Not a refund. 2. If I was in the business of selling billiard equipment, I would likely offer another case at cost. And say that's the best i can do. And/or I would not sell products that had poor quality. 3. Its not leather.
  
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03-27-2015, 09:14 AM

Quote:
Originally Posted by pescadoman View Post
All your doing on this thread is bashing. You never called J and J. You didn't get immediate satisfaction from the retailer and didn't want to make another phone call, BUT your drove to a leather shop? How much time have you spent complaining on here?

"JJCUE stand up cases-junk without support"= I contacted the guy who sold it to me a year and a half ago and he told me to call the wholesaler. I got mad and jumped on my keyboard.
I have corrected my original post to include JJcue and the title states JJcue, and yes I did call JJcue. They said they were strictly a wholesaler and pointed me back to the seller. I've spent the last 3 months carrying around this piece of crap as well.

I have been in retail sales, sales and service, marketing as well as finance. There are decisions people make about how they do business consciously or unconsciously.

I currently work for a large financial institution. I'm on an MRA project. That's where the Consumer Fraud Protection Bureau write a Matters Requiring Attention letter. In that letter they identified several add on credit card products to consumers that apparently they deemed to have no value (identity theft, credit protection... etc). The bank has to give the money back. The project has a reserve of about $300m, and is effecting some 12 million consumers.

My point? It matters about selling ANYTHING and being responsible. And that is all parties who benefited.

Last I checked this is a Cue Case Review forum. This is my review of this product and the service (no service) I received:
1. I bought a case from Nielson's. @ $170.
2. 18 months The handle fell off.
3. Attempted to repair on my own.
4. Contacted the seller
5. Contacted the Whole Saler
6. Product can not be repaired.
7. Posted my results on the Cue Case Review Forum.

Since this case has not been reviewed on the forum I would consider it a valuable addition. Per several posters, I am attempting to make others "aware" of performance of this product and the people who sell it.

Last edited by tedantle; 03-27-2015 at 01:45 PM.
  
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03-27-2015, 09:28 AM

Quote:
Originally Posted by pescadoman View Post
All your doing on this thread is bashing. You never called J and J. You didn't get immediate satisfaction from the retailer and didn't want to make another phone call, BUT your drove to a leather shop? How much time have you spent complaining on here?

"JJCUE stand up cases-junk without support"= I contacted the guy who sold it to me a year and a half ago and he told me to call the wholesaler. I got mad and jumped on my keyboard.
I have corrected my original post to include JJcue and the title states JJcue, and yes I did call JJcue. They said they were strictly a wholesaler and pointed me back to the seller. I've spent the last 3 months carrying around this piece of crap as well.

I have been in retail sales, sales and service, marketing as well as finance. There are decisions people make about how they do business consciously or unconsciously.

I currently work for a large financial institution. I'm on an MRA project. That's where the Consumer Fraud Protection Bureau write a Matters Requiring Attention letter. In that letter they identified several add on credit card products to consumers that apparently they deemed to have no value (identity theft, credit protection... etc). The bank has to give the money back. The project has a reserve of about $300m, and is effecting some 12 million consumers.

My point? It matters about selling ANYTHING and being responsible. And that is all parties who benefited.

Last I checked this is a Cue Case Review forum. This is my review of this product and the service (no service) I received. The facts are as follows.
1. I bought a case from Nielson's. @ $170.
2. 18 months The handle fell off.
3. Attempted to repair on my own.
4. Contacted the seller
5. Contacted the Wholesaler - JJcue.com
6. Product can not be repaired.
7. Posted my results on the Cue Case Review Forum.

Since this case has not been reviewed on the forum I would consider it a valuable addition. Per several posters, I am attempting to make others "aware" of performance of this product and the retail sellers who will distribute it.
  
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pescadoman
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03-27-2015, 10:04 AM

Quote:
Originally Posted by tedantle View Post
I have corrected my original post to include JJcue and the title states JJcue, and yes I did call JJcue. They said they were strictly a wholesaler and pointed me back to the seller. I've spent the last 3 months carrying around this piece of crap as well.

I have been in retail sales, sales and service, marketing as well as finance. There are decisions people make about how they do business consciously or unconsciously.

I currently work for a large financial institution. I'm on an MRA project. That's where the Consumer Fraud Protection Bureau write a Matters Requiring Attention letter. In that letter they identified several add on credit card products to consumers that apparently they deemed to have no value (identity theft, credit protection... etc). The bank has to give the money back. The project has a reserve of about $300m, and is effecting some 12 million consumers.

My point? It matters about selling ANYTHING and being responsible. And that is all parties who benefited.

Last I checked this is a Cue Case Review forum. This is my review of this product and the service (no service) I received. The facts are as follows.
1. I bought a case from Nielson's. @ $170.
2. 18 months The handle fell off.
3. Attempted to repair on my own.
4. Contacted the seller
5. Contacted the Wholesaler - JJcue.com
6. Product can not be repaired.
7. Posted my results on the Cue Case Review Forum.

Since this case has not been reviewed on the forum I would consider it a valuable addition. Per several posters, I am attempting to make others "aware" of performance of this product and the retail sellers who will distribute it.
EXACTLY WHAT DID YOU EXPECT AFTER 18 MONTHS? Please be specific. Should they replace the case? Pay for shipping as well? Give you money/credit?

"Large financial institution" and "MRA project". Matters Requiring Attention or part of a project that is supposed to give an objective and unbiased report back to the company that is being reviewed?

I really don't see how any part of whatever job you really do, except for the part where you are now implying both Nielson and JJcues actively engage in fraud, has anything to do with this.

This is now more a review about you as far as I'm concerned and now I am not at all surprised with Nielson threatening to sue you.

I suggest you consult with legal at your "Large financial institution" before you post any more "reviews"


Randy

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03-27-2015, 10:22 AM

Quote:
Originally Posted by beneath_the_sur View Post
cant be repaired but cant a leather shop make you a piece to replace the broken one?
doesn't look all that difficult a piece to make another, probably stronger of you ask them to make it that way being that it broke once before
I agree with you. People at Red Shoes and other thought it would be no problem. You can't take the case apart is the issue. The inside liner is glued. Removing it to replace the grommet/staple is impossible without totally destroying the case. If you look at the picture you can't strap something around it because of the pockets on the case. Believe me, I looked at this from several angles. I'm not a cheap person. I liked the stand feature.
  
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tedantle
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03-27-2015, 10:58 AM

Quote:
Originally Posted by pescadoman View Post
EXACTLY WHAT DID YOU EXPECT AFTER 18 MONTHS? Please be specific. Should they replace the case? Pay for shipping as well? Give you money/credit?

"Large financial institution" and "MRA project". Matters Requiring Attention or part of a project that is supposed to give an objective and unbiased report back to the company that is being reviewed?

I really don't see how any part of whatever job you really do, except for the part where you are now implying both Nielson and JJcues actively engage in fraud, has anything to do with this.

This is now more a review about you as far as I'm concerned and now I am not at all surprised with Nielson threatening to sue you.

I suggest you consult with legal at your "Large financial institution" before you post any more "reviews"
Randy,

Slander: the action or crime of making a false spoken statement damaging to a person's reputation.

This is a simple performance issue. My message to people interested in J&J cases is that they can not be restored to original condition after the handle breaks off. The wholesaler nor the seller will support the product once sold. Don't buy them because they are of poor quality. A cheap handle that can't support the weight of the case, with normal use. I would consider once or twice weekly use light myself.

I hope this helps Randy.

Update:

Randy, this is exactly what I expect, please read carefully.


Instroke:

If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.

Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:

+++++++++++++++++++++++++++++++

This is a link for a vinyl 3x5 under $170:
http://www.seyberts.com/products/3X5...-1042-183.html

Last edited by tedantle; 03-28-2015 at 07:45 PM.
  
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What I expected
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What I expected - 03-27-2015, 12:18 PM

Quote:
Originally Posted by pescadoman View Post
EXACTLY WHAT DID YOU EXPECT AFTER 18 MONTHS? Please be specific. Should they replace the case? Pay for shipping as well? Give you money/credit?
Randy,

My apology for not responding to your question.

My expectations were along these lines. I was thinking that they would ask for the case back (verify no abuse) and offer me a significant discount on another case. Some type of acknowledgement of the quality of the case. Something like, "Hey I'm sorry, yea we have problems with them or we never have problems with them.... let me help.

(And I need to be clear, I would likely not have taken them up on it, UNLESS they had exactly what I wanted. Again I like it or I don't.)

Ross from OB can testify that I have bought over a dozen shafts from him. Every one they make for almost every different joint I have. We have had a couple of issues but they were easily resolved. I've also bought several shafts from Diveney as well. Not to mention my Bobby Hunter, that I love. I still have them all. Easily several grand just trying different things out. What I learned is spending more time practicing improves my game more than buying new equipment.

Summary, I spend money on pool equipment and more than most, IMO. Equipment like tips, shafts, spotted cue balls, gloves, scuffers just a butt load of crap. Color me crazy but that is the kind of customer I want if I'm selling pool equipment. And any business person with common sense would treat every customer like that until they prove otherwise.

The best thing for any consumer who has experienced poor service and/or bought a poor performing product, is to share it with others. Forums are one of the places people share these experiences. Its called freedom of speech.
  
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pescadoman
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03-27-2015, 12:33 PM

Quote:
Originally Posted by tedantle View Post
Randy,

Slander: the action or crime of making a false spoken statement damaging to a person's reputation.

This is a simple performance issue. My message to people interested in J&J cases is that they can not be restored to original condition after the handle breaks off. The wholesaler nor the seller will support the product once sold. Don't buy them because they are of poor quality. A cheap handle that can't support the weight of the case, with normal use. I would consider once or twice weekly use light myself.

I hope this helps Randy.
I never used the word slander, so what's your point?

You avoid answering the simple question of how long you think they should be responsible.

JB makes a pretty good case and his warranty is one year. Are you saying the same thing about him? Would he fix your case if he made it? If he wanted to charge you, would that make him a bad guy? A new strap can be put on that case if you wanted one but, as I already stated, it most likely is not cost effective.

This is all a bit of fun, but your "story" holds water like a paper bag.

You think Nielson and JJCues should be responsible for fixing your case, yet you took it to a leather repair guy first/tried to fix it yourself? If you really thought it was a defect, even after the unreasonable amount of time we are talking about, wouldn't those two be your first call instead of driving around to leather shops?

At first you didn't say you contacted JJ, but now suddenly you do.

Only YOU know how your case was treated in the year and a half you've owned it. Your attitude here suggests you might get grumpy when things don't go your way. Nearly EVERYONE I know uses shoulder straps unless grabbing their case out of a car. Maybe yours got stuck in between or behind a seat?

What EXACTLY were the circumstances when you ripped the handle apart. I ripped things before and, to be honest, once they began to rip I stopped.

This has become an amusement and I can't wait to hear what you have to say now..

I hope that helps Ted


Randy
  
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03-27-2015, 12:44 PM

Quote:
Originally Posted by pescadoman View Post
"Large financial institution" and "MRA project". Matters Requiring Attention or part of a project that is supposed to give an objective and unbiased report back to the company that is being reviewed?
You got it Randy, apparently the unbiased opinion didn't go well.

Quote:
Originally Posted by pescadoman View Post
I really don't see how any part of whatever job you really do, except for the part where you are now implying both Nielson and JJcues actively engage in fraud, has anything to do with this.
It was an example of how the real world works regarding consumer protections.

Quote:
Originally Posted by pescadoman View Post
This is now more a review about you as far as I'm concerned and now I am not at all surprised with Nielson threatening to sue you.
Randy, when a person posts an experience with a product and service on a forum like this, who else would it be about? It is their view point in reference to the product. I'm not certain if that is news but yes, it is about me.

Quote:
Originally Posted by pescadoman View Post
I suggest you consult with legal at your "Large financial institution" before you post any more "reviews"
Really? Well your mother wears army boots. And if she does they're likely not shined.
  
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